Baskin-Robbins

Reviews

• CP

  Cynthia Perez

  Nov 3, 2025
  1.0
  I don’t like to complain but I ordered 2 scoops and they were little compared to other BR I even told the guy that serve me and he said.. sorry that’s how my manager wants us to do it 👎🏻 this ice cream is not cheap and I love it but almost $9 for it is ridiculous 👎🏻👎🏻
• TS

  tracy Sohn

  Aug 27, 2025
  1.0
  If I could give this place 0 stars I would, the employees there were decent, they said hello and just laughed in the back talking to each other, I asked for pralines n cream and when I was looking at the other flavors while she gave me the scoop I saw at ROACH INSIDE THE ICECREAM BOX FLAVORS. while I was going back to my car to throw out the ice cream I SAW A BUG IN THE ICECREAM. I threw it out immediately and I asked my friends who were also frequent customers there, they have reported to see roaches on the floor and once saw ANTS IN THE CHOCOLATE DIP. This place is truly disgusting and I will NOT be returning, the service here is disgusting and terrible I have already called health inspection and will plan to sue.
• JT

  John Throneberry

  Jul 27, 2025
  1.0
  We ordered a custom polar pizza online for pickup at this location a few days in advance. We arrived for pickup 10 minutes early, to learn not that maybe our order was misplaced and just had to be found, but that it was never made and to be told by the manager that it is our fault because ordering and PAYING for the order isn’t a legitimate order. We received a string of excuses that even when shut down and redirected for a solution, was restarted instead of moving toward a solution. We had to settle for things that were NOT remotely close to what we paid for the sake of having anything at all for our son’s birthday celebration. If you want anything custom, just know that ordering in advance with this establishment will not remotely guarantee it being honored in any capacity. And honestly, with the behavior presented by the manager, along with the employee watching videos on her phone strategically in a non-camera visible location, just go somewhere else entirely.
• SS

  Squeekers512

  Jun 19, 2025
  2.0
  The employee that helped me was very RUDE! She had straight brown hair, more punk like clothes and these long green nails. She didn’t smile once and I was already having a bad day and she didn’t seem to care about customer service at all. As someone who’s worked in customer service before I know that your main priority is to keep smiling and being as nice as possible. I wasn’t rude but I wasn’t all happy and smiley either. I simply asked for a scoop and paid. She seemed annoyed when I asked for samples and she rushed to get me out of the store. Talking to her co-workers she seemed rude to them as well and the way she interacted with another customer going through the drive through seemed unacceptable to me. I think she needs to be fired immediately to make this place a better and more welcoming store. The few other times I’ve been here the other employees were very kind to me and did their job well. I would love to see some improvement with the quality of the people that are hired and how they handle hard situations. Ice cream was amazing though and its a decent store.
• ZM

  zoe meow

  Jun 19, 2025
  2.0
  Good employees, good icecream, but the only bad thing was the manager, i saw the manager intimidating the employees, i could also hear her yelling at one if the employees in the back. The ice cream at Baskin Robbins is always amazing, and the employees are super friendly and helpful. Unfortunately, the manager comes off as rude and unprofessional, which takes away from the overall experience. Still, the great service from the staff and delicious treats keep me coming back.

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