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Brand Certified

Chipotle Mexican Grill

2.7
(347 reviews)

About

Mexican Restaurant
Chipotle Rosenberg is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
24004 Southwest Fwy, Rosenberg, TX
77471, United States

Hours

Reviews

2.7
347 reviews
5 stars
108
4 stars
36
3 stars
15
2 stars
26
1 star
162

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.

Food Quality

Many customers reported unsatisfactory food quality, including undercooked rice, stale chips, and incorrect orders.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty counters and food handling issues.

Portion Sizes

Customers frequently complained about small portion sizes and inadequate servings of protein in their meals.

Order Accuracy

There were multiple instances of incorrect orders, missing items, and issues with mobile order fulfillment.
  • EC
    Ebony Callens
    Feb 15, 2026
    1.0
    Horrible customer service, place had a smell to it, ice was dirty and prices change every time you come. Would not recommend!
  • JP
    Jem Purple
    Feb 14, 2026
    1.0
    During my recent visit with my husband, an employee, Mario dropped chicken on the counter and then placed it back into our bowl instead of discarding it. This made us uncomfortable. I hope more attention can be given to proper food handling and cleanliness. Not going back here!
  • FZ
    Fernando Zuniga
    Feb 8, 2026
    1.0
    I just wanted to buy some food after a long day, and when I went to order, the person working was cleaning the counter and just complaining because he had to put the food back on the counter. He looked at me like I was asking for free food or something. The manager was there and didn't even bother to provide good service... If they don't want to serve food after 10 PM, they should be honest about it or just quit. They're not the only ones who work late, and it's not fair to treat customers like that.
  • TW
    TOI WASHINGTON
    Jan 20, 2026
    1.0
    Where on earth is this acceptable Chipotle?! A napkin literally cooked inside of my food. Unsanitary, unsafe and unacceptable. And please let’s not get me started on the “manager” who does not have to provide her name. Nor can she provide me a refund or even an apology!! Based on my experience tonight and the other reviews provided, this place should be SHUT DOWN!
  • DW
    Delvin Washington
    Jan 20, 2026
    1.0
    Very very poor service, accountability and food prep. My wife ordered mobile food to our home to feed our family and my dish had a napkin at the very bottom of it. Took it back to the restaurant and the “manager” was very unhelpful. Basically the entire staff could care less that they prepared a customer’s order with a napkin in it. Just out right disgusting!!! I would highly recommend placing any orders here.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Rosenberg serve?

Chipotle Mexican Grill in Rosenberg serves Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads.

What are the opening hours of Chipotle Mexican Grill in Rosenberg?

Chipotle Mexican Grill in Rosenberg is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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