Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Rockwall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
879 reviews
5 stars
396
4 stars
161
3 stars
71
2 stars
47
1 star
204
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues like undercooked meat, stale chips, and poor portion sizes.
Cleanliness
Multiple reviews highlighted the restaurant's cleanliness issues, including dirty tables and floors.
Customer Service
Service was frequently described as rude and disorganized, with many customers expressing frustration over staff attitudes and order accuracy.
Order Fulfillment
There were numerous complaints about orders being incomplete or incorrect, as well as issues with availability of menu items.
Pricing Concerns
Customers felt that the pricing was high relative to the portion sizes and quality of food received.
- ACAndrea CárdenasNov 6, 20251.0My husband and I ordered from Chipotle, and it was a huge disappointment. I asked for something very simple: chicken, beans, and cheese — making sure that nothing had spice because I hate spicy food, I find it disgusting and it makes me sick. Yet the dish was so spicy it was inedible. I took only two bites and couldn’t continue. It’s extremely disrespectful that restaurants assume everyone loves spicy food. Not everyone enjoys or tolerates it, and they should at least warn customers or offer truly non-spicy options. My husband ordered a burrito, and even though he does tolerate spicy food, he also found it way too hot. We will never order from here again. It’s unacceptable that a place ignores customers’ preferences and health like this.
- MMMillimeterPeterOct 29, 20251.0Disgusting… carne asasa was undercooked & food was old. Whoever makes the bowls needs to get fired
- JRJayakumar RajaretnamOct 27, 20255.0Tables can be cleaned more often.
- BBBqueen_arbyOct 22, 20251.0Poor costumer service always at this location. It’s like every time I give it another chance it’s another disappointment. Won’t ever come back .
- DCDerek CamilleriOct 15, 20252.0Both locations in town keep cancelling our Uber Eats order as they "cannot fulfill", during both meal times and non-meal times. Take the items off the menu if you can't fill them (family meals). Happened multiple times, over multiple days.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Rockwall serve?
Chipotle Mexican Grill in Rockwall offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients following their 'Food with Integrity' principles.
What are the operating hours for Chipotle Mexican Grill in Rockwall?
Chipotle Mexican Grill in Rockwall is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Rockwall offer pickup and delivery services?
Yes, Chipotle Rockwall offers both in-store pickup and delivery services for customer convenience.
How can I order online from Chipotle Mexican Grill in Rockwall?
You can order online through the Chipotle app or the website at https://order.chipotle.com/.
Is Chipotle Rockwall LGBT friendly?
Yes, Chipotle Rockwall welcomes LGBTQ customers and is an inclusive establishment.
Where is Chipotle Mexican Grill located in Rockwall?
Chipotle is located at 951 E Interstate 30 in the Rockwall Crossing Shopping Center, Rockwall, TX 75087.
What other places of interest are near Chipotle Mexican Grill in Rockwall?
Nearby places include Armonia Chiropractic, New Balance Rockwall shoe store, and Crumbl - Rockwall dessert shop.
Are there other dining options near Chipotle Rockwall?
Yes, nearby dining options include Buffalo Wild Wings, Mi Cocina Mexican restaurant, TGI Fridays, La Madeleine French Bakery & Café, and Smallcakes Rockwall cupcake shop.
Can I visit other retail stores near the Chipotle Mexican Grill in Rockwall?
Yes, near Chipotle you can visit stores like New Balance Rockwall for shoes and sportswear, Kirkland's home goods store, and Music & Arts for musical instruments and supplies.
How can nearby locations like Armonia Chiropractic and Expedia CruiseShipCenters be useful for Chipotle customers?
Customers visiting Chipotle might also find nearby services convenient; for example, Armonia Chiropractic offers health treatments, and Expedia CruiseShipCenters can assist with travel plans, making the area a multi-service destination.