Chipotle Mexican Grill

3.6
879 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Rockwall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
951 E Interstate 30, Rockwall, TX
75087, United States

Hours

Reviews

3.6
879 reviews
5 stars
396
4 stars
161
3 stars
71
2 stars
47
1 star
204

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues like undercooked meat, stale chips, and poor portion sizes.

Cleanliness

Multiple reviews highlighted the restaurant's cleanliness issues, including dirty tables and floors.

Customer Service

Service was frequently described as rude and disorganized, with many customers expressing frustration over staff attitudes and order accuracy.

Order Fulfillment

There were numerous complaints about orders being incomplete or incorrect, as well as issues with availability of menu items.

Pricing Concerns

Customers felt that the pricing was high relative to the portion sizes and quality of food received.
  • AC
    Andrea Cárdenas
    Nov 6, 2025
    1.0
    My husband and I ordered from Chipotle, and it was a huge disappointment. I asked for something very simple: chicken, beans, and cheese — making sure that nothing had spice because I hate spicy food, I find it disgusting and it makes me sick. Yet the dish was so spicy it was inedible. I took only two bites and couldn’t continue. It’s extremely disrespectful that restaurants assume everyone loves spicy food. Not everyone enjoys or tolerates it, and they should at least warn customers or offer truly non-spicy options. My husband ordered a burrito, and even though he does tolerate spicy food, he also found it way too hot. We will never order from here again. It’s unacceptable that a place ignores customers’ preferences and health like this.
  • MM
    MillimeterPeter
    Oct 29, 2025
    1.0
    Disgusting… carne asasa was undercooked & food was old. Whoever makes the bowls needs to get fired
  • JR
    Jayakumar Rajaretnam
    Oct 27, 2025
    5.0
    Tables can be cleaned more often.
  • BB
    Bqueen_arby
    Oct 22, 2025
    1.0
    Poor costumer service always at this location. It’s like every time I give it another chance it’s another disappointment. Won’t ever come back .
  • DC
    Derek Camilleri
    Oct 15, 2025
    2.0
    Both locations in town keep cancelling our Uber Eats order as they "cannot fulfill", during both meal times and non-meal times. Take the items off the menu if you can't fill them (family meals). Happened multiple times, over multiple days.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Rockwall serve?

Chipotle Mexican Grill in Rockwall offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients following their 'Food with Integrity' principles.

What are the operating hours for Chipotle Mexican Grill in Rockwall?

Chipotle Mexican Grill in Rockwall is open every day from 10:45 AM to 11:00 PM.