McDonald's

Reviews

• DP

  dwane powell

  Feb 3, 2026
  1.0
  The cashier is the only one doing everything.
• JM

  Jim Myers

  Jan 20, 2026
  1.0
  Very disappointed that on a Friday night at 11:15 pm all lights were on but the workers said we're closed. Most McDonald's stay open at least till midnight in Friday and Saturday night.
• LP

  Luis Priego

  Jan 17, 2026
  1.0
  Karen was a total rud person totaly rud it was 3am on the 15th of January and she reallybad never coming back
• LK

  Lee Thompson (Kennie_T)

  Jan 13, 2026
  1.0
  To the McDonald’s Corporate Relations Team, I am writing to formally follow up on a complaint I filed a week ago regarding a mobile order at the Robinson, TX location. My original issue was simple: I placed a mobile order for a single large iced coffee that I was unable to obtain, and the issue remained unresolved at the store level. While I initially appreciated the automated response stating a local franchise representative would contact me, that interaction has made this situation significantly worse. I was contacted by a woman from the franchise on a personal cell phone. This individual displayed a complete lack of professionalism, empathy, or intent to resolve the issue. Based on her demeanor and the details of our conversation, I believe she is the same person who failed to help me at the restaurant originally. During the call: Zero Resolution: There was no attempt to refund the mobile order or offer a remedy for the missing item. Unprofessional Conduct: She was dismissive and appeared personally offended that I had escalated a legitimate service failure. Lack of Leadership: It is concerning that a member of management/leadership would use a personal device to engage with a customer in such a hostile and unpolished manner. McDonald’s is a staple in our community and a brand many of us grew up with, but the leadership at this specific Robinson location is failing your corporate standards. While I saw other hardworking staff members during my visit who deserve better leadership, this manager’s "power trip" attitude is driving loyal customers away. With the growth and new businesses coming to Robinson, the community has options. We do not have to spend our money at a corporate chain that doesn't value basic service or professional courtesy. I am requesting the following: A formal resolution regarding the original charged mobile order that was never received. An escalation of this feedback to the Franchise Owner, as the current management requires immediate retraining in conflict resolution and professional communication. I look forward to speaking with someone from the corporate level or a different franchise representative who takes customer service and brand reputation seriously.
• EA

  Elizabeth Aldava

  Jan 10, 2026
  2.0
  Waited in line for my mobile order for about 6 minutes nobody came to the counter to ask if we needed help there was 8 other people waiting when I got my order are decafe coffee we’re not hot but warm . I had to leave because we are truck drivers I had no time to wait we had to hit the road . If you know the beverage is not hot why do you serve it to begin with I have this problem at almost every McDonald about 90 percent of the time I have them remake it but the other 10 percent I don’t have the time. Corporate get these restaurants up to the standard we had in the 80’s .

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