Many customers reported slow service, often waiting longer than expected for their orders, contradicting the brand's 'freaky fast' promise.
Food Quality
Overall, customers praised the freshness and taste of the sandwiches, with specific mentions of well-prepared orders.
Customer Service
Mixed feedback on customer service; while some employees were noted for being friendly and attentive, others were described as rude or unhelpful.
Order Accuracy
Several reviews highlighted issues with incorrect orders or missing items, although some customers noted that their orders were always correct.
Cleanliness
Concerns were raised about cleanliness in the restaurant, with reports of unsanitary conditions and poor food handling practices.
JM
Jonathan Middleton
Feb 26, 2026
3.0
Horrible management! Never prepared for lunch rush. Ordered online came 20 minutes later still sat for 30 mins. So 50 mins to make a sandwich.
WM
Wully Mammoth
Jan 6, 2026
3.0
For somewhere that advertises ‘fast’ … I have waited for my preordered sandwiches EVERY TIME I have eaten here.
So if you like growing a beard out as you wait for your sandwich, then you will love this place!
LL
laurene
Jan 2, 2026
2.0
I placed an order on the app for this location. And I go there to pick up my food and it's closed all the windows are blocked and they're no longer there, but they took my money.
I was told it would be refunded to me and it was not, very disappointed in Jimmy John's for allowing that to happen. If the location was closed the order should have never went through
MT
Marcus Tedesco
Dec 30, 2025
4.0
Came in to order my lunch and it took 15 minutes to get my food. Should have noticed all the people waiting. Great sandwiches but not freaky fast. Hire more people and pay them what they’re worth! Especially now that your prices have gone way up.
TS
Tracy Szantyr
Dec 29, 2025
5.0
Freakishly fast, so good. Can't pay for delivery, too expensive. So I get pick up and go!
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