Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Roanoke is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.2
565 reviews
5 stars
225
4 stars
83
3 stars
33
2 stars
41
1 star
183
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being unfriendly, unhelpful, and dismissive of customer requests.
Food Quality
Many customers reported issues with food quality, including cold, stale, or poorly prepared items, as well as incorrect orders.
Portion Sizes
Several reviews mentioned inconsistency in portion sizes, with many customers feeling shortchanged on the amount of food served.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and unsanitary conditions noted by multiple customers.
Management Issues
Reviews indicated a lack of effective management, with complaints about inventory shortages and overall disorganization.
FP
finey philip
2 days ago
1.0
I really wanted to enjoy this location because I’ve always had consistently great experiences at Chipotle, and it’s rare for me to rate any of their spots below four stars. Unfortunately, this visit just didn’t meet expectations.
I stopped in close to closing time (which may have been where I messed up 🤷🏻♂️), but there were still about 30 minutes left before closing. That said, the store literally looked like it was already closed or just about to close. Several of the meats, including my steak, were sitting out on the counter and felt cool to the touch by the time I got my bowl. They were also out of cheese, which was disappointing. Some of the rice seemed undercooked or possibly overdone in spots, with hard, crunchy grains mixed in. I asked for lemon juice or lemons and was told they don’t carry any, which honestly caught me off guard… especially considering the lemon juice used for pico 😒
I’m sharing this feedback because I know the brand usually delivers a much better experience. I still think highly of Chipotle overall, but this particular location didn’t reflect the quality I’ve come to expect. I hope improvements are made, because I’d love to see this spot live up to the brand’s standard. I truly hope things improve, because this visit didn’t just miss the mark..it completely changed my willingness to give this location another chance.
KT
Karina Torres
Feb 25, 2026
1.0
while checking out i asked the young lady, with red hair, glasses with a goofy band aid on her ear if i could buy some chips and she said they didn’t have anymore for the night, But proceeded to give a customer right behind me chips…after calling her out on her unnecessary behavior she said “uhhh would you like regular or large chips”. The food was cold and tasted disgusting.
HR
Highkey_ Rubi
Feb 25, 2026
1.0
We came in around 7:30 there was no more chicken and they said they’re not going to make anymore. Then I got a side of chips the girl with the red hair said we don’t have anymore… and then proceeded to give the person next to us a bag of chips whenever they asked for it and they didn’t place a mobile order or anything she just didn’t want to give us the chips.
LC
Levi Critz
Feb 8, 2026
2.0
Great food, they made it fast, but the asked us to eat outside an hour before closing, AFTER we ordered our food, so one of their employees could get off early. If your restaurant says it closes at 10:00, then I would expect to be able to eat inside until 10:00. Not a very professional environment.
BC
Bradley Calk
Jan 29, 2026
1.0
No fajita veggies, no corn salsa, no pico, no chips. I asked why and given lame excuse that they didn’t forecast correctly I said ok, then since you don’t have all of those items that would come with my bowl, can I get no charge for the quad. She said no we are still charging. I said you don’t think it’s fair to offset those missing items. She said no, I don’t see how that’s our fault. Just a real wow moment there. Couldn’t make it more obvious you don’t care about your customers. She then proceeds to underfill everything. Own your errors guys and care about your customers. That’s not asking too much.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Roanoke serve?
Chipotle Mexican Grill in Roanoke serves customizable Mexican fast-casual menu items including burritos, bowls, quesadillas, tacos, and salads with responsibly sourced, wholesome ingredients.
What are the operating hours of Chipotle Mexican Grill Roanoke?
Chipotle Mexican Grill Roanoke is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Roanoke offer pickup and delivery services?
Yes, Chipotle Roanoke offers both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located in Roanoke, TX?
It is located at 1347 N. Hwy 377, Roanoke, TX 76262.
How can I order online from Chipotle Roanoke?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
How can I contact Chipotle Roanoke via email or phone?
You can email them at TX.3375.Roanoke@chipotle.com or call at +1 682-514-0004.
Does Chipotle Roanoke support LGBTQ+ customers?
Yes, Chipotle Roanoke welcomes LGBTQ+ customers and is an inclusive establishment.
Is there a Panera Bread near Chipotle Roanoke for a coffee or bakery option?
Yes, Panera Bread is nearby and offers cafe, bakery, and sandwich options. Customers can visit before or after dining at Chipotle for a coffee or baked goods.
What other Mexican restaurants are close to Chipotle Roanoke?
Nearby Mexican restaurants include Taco Casa and Taco Bueno, providing additional Mexican dining options in the area.
Are there any family-friendly fast food places near Chipotle Roanoke?
Yes, nearby family-friendly fast food options include Panda Express, Layne’s Chicken Fingers, and Dairy Queen, which offer a variety of meals and treats for all ages.
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