Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local River Oaks Subway® Restaurant at 5510 River Oaks Blvd. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Customer service experiences vary widely, with some praising friendly staff while others report rudeness and poor treatment.
Food Freshness
Many customers appreciate the freshness of the ingredients, although there are complaints about stale or poorly prepared food.
Cleanliness
The establishment is often noted for being clean, but there are serious concerns about hygiene, particularly regarding the ice machine.
Order Accuracy
Numerous reviews mention issues with order accuracy, especially with mobile orders and special requests.
Staffing Issues
Several customers noted a lack of staff during busy times, leading to slow service and negative experiences.
LS
Lauren Smith
Feb 22, 2026
1.0
If I could give zero stars I would yesterday there was a Caucasian bigger male that was working the morning shift and he was extremely rude. I have epilepsy and the medication I take for it slows down my thought process so when me and my husband were ordering the guy asked what I would like I responded “ umm can I have a ham and white American cheese” the. He cut me off and said “ we don’t sale um here “ extremely unprofessional I was expecting him to know of my condition but you never know why someone is pausing or saying um I rather him had said “ take your time “ then my fiancé was recording a vlog video and the guy didn’t know and my husband was checking the calories list because he plays professional football and the guy sad “ I hope you know the menu is up there “ my husband and I both looked at each other shocked and I was about to say let’s leave but he was already making the food I should have just left . Then my brother was ordering and the employee said what kind of cheese would you like my brother said “ oh yeah cheese , can I have American “ the employee responded “ no it’s not yes cheese , it’s what cheese do you want on the sandwich so pick one “ my brother then looked at us and was very surprised he was talking to us like this. We have majority of this incident on recording because my husband was doing a vlog and this will be going to corporate I do not care if the employees or owner of this establishment don’t care or think this is something small . They need to do some type of retraining on customer service
MS
michael sites
Feb 1, 2026
5.0
Normal subway , but the perks were it wasn't packed out, toppings were FRESH, and service was fast !
HI
Henry Marlin III
Jan 3, 2026
4.0
My only issue, was asking the employee. To bake my bread, a little longer. I like the bread to be crunchy, I'll be back.
JL
Jazzy Lovelycurves
Sep 17, 2025
5.0
They were patient and took their time I love the vibes here! Food stay fresh and veggies good job guys!
AA
ac
Jan 20, 2024
5.0
i ordered online to pick up. clean & friendly staff! i recommend this location, the food was delicious.
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Certified March 01, 2026Yext Knowledge Graph
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