Business Details
About
Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.5
1,519 reviews
5 stars
693
4 stars
236
3 stars
129
2 stars
95
1 star
366
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely slow service, with many experiencing wait times of 20-45 minutes for their orders.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and poor food quality.
Customer Service
Feedback indicated a mix of positive and negative experiences with staff, with some employees praised for their friendliness while others were criticized for rudeness and unprofessional behavior.
Food Quality
While some customers enjoyed the food, many complained about cold meals and inconsistent quality, particularly during busy hours.
Management Issues
Several reviews pointed to poor management practices, including disrespectful behavior towards customers and staff, contributing to a negative dining experience.
- ESEstrella SantillánNov 17, 20251.0Seems like no matter the location you go to, always horrible service over all. Customer service sucks and care over all.
- MMMarieNov 14, 20253.0This location has always been slow with long wait times and hardly any customers when I have gone. I am only writing this review to speak on one of the employees named Matthew who I think is outstanding, respectful, and goes above and beyond. Keep it up kid!
- LHLea HirthNov 12, 20255.0Rehanna took our order through the drive thru and she was amazing! She was so kind and energetic, and my husband and I were really blown away by her level of customer service. It was such a great experience, very different from previous visits and from what you typically see at fast food restaurants.
- LJLeon JakeNov 8, 20251.0Do not order from phone cuz they’re not ganna make your order till you come, and it takes more than 15 minutes.
- ASAmanda ShotoOct 30, 20251.0This has to be the worst Whataburger location in Richmond which is sad because they have prime location. The food is ALWAYS cold, no matter the time of tne day. Be prepared to wait 20 min in the drive through for the food to STILL be cold and their sweet tea is not tea it’s just simple syrup water with a splash of syrup with probably a splash of one brewed tea bag OR it tastes old. My kids love Whataburger but I am sick and tired of this location. Drive to the other location in Bella Terra and save yourself the money!
Frequently Asked Questions About Whataburger
What are the operating hours of Whataburger in Richmond, TX?
Whataburger in Richmond, TX is open 24 hours a day, 7 days a week.
Does Whataburger offer curbside pickup and delivery services?
Yes, Whataburger offers both curbside pickup and delivery services.
What types of food does Whataburger serve?
Whataburger serves burgers, chicken, salads, and breakfast items made with 100% pure beef and fresh ingredients.
Can I find vegetarian options at Whataburger?
Yes, Whataburger serves vegetarian options.
Is Whataburger family-friendly?
Yes, Whataburger welcomes children and has a children's menu and high chairs available.
Does Whataburger provide wheelchair accessibility?
Yes, Whataburger has a wheelchair accessible entrance, parking, seating, and restrooms.
How can I place an order for Whataburger in Richmond?
You can order online at their menu page: https://whataburger.com/menu?unitNum=1155 or visit the store at 4817 Waterview Town Center Dr.
Is Whataburger located near any other restaurants where I could try different cuisines?
Yes, nearby restaurants include Fuji Sushi and Grill for Japanese cuisine, Torchy's Tacos for Tex-Mex, and Gyro Republic for Greek food.
Are there nearby coffee shops close to Whataburger for a coffee or smoothie after your meal?
Yes, Black Rock Coffee Bar and Qamaria Yemeni Coffee Co. are nearby and offer coffee and smoothies.
What are some nearby services available to visitors around Whataburger?
Nearby services include Apex Urgent Care Richmond for medical needs and Tune up The Manly Salon for personal grooming.