At Wendy’s in Richmond, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Richmond, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Numerous reviews highlighted consistently poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
Customers frequently reported cold, stale, or improperly prepared food, leading to dissatisfaction with their meals.
Management Issues
Many reviews pointed to mismanagement, with staff appearing untrained and unprofessional, contributing to a negative dining experience.
Order Accuracy
A significant number of customers experienced issues with incorrect orders, missing items, and lack of attention to detail.
W3
Who cares 352
Dec 13, 2025
1.0
My mother picked up some Wendy’s for me and as I was done eating my nuggets, I found this last one at the bottom of the bag… I didn’t take a bite out of this nugget. And these are clearly teeth marks… some trifling, nasty worker took a bite out of my nugget and threw it back in the bag!!!!
JC
Jacquelyn Cabrera
Dec 3, 2025
1.0
Less than one star this place does not care about anything they need to fire everyone there because no one gives a damn on getting orders right
AA
adri
Nov 9, 2025
1.0
i should’ve read the reviews before coming here so many times. every single time i order here, the people there looks like they want to end it all and always messes up my order. i ordered a baked potato and the potato was SMALL. it was gone in three bites like this is ridiculous. i’ve had wendy potatoes before and i usually never finish them bc of how big they are. these are so small that i wasn’t even satisfied. and to top it all off, i asked for extra crackers for my chili and the girl just ignored me. this isn’t the first time i received bad service from these people. i should start going to a different location because at this point, it’s getting ridiculous. the manager clearly doesn’t care to tell their employees to do their job right. this store needs to be shut down or something
SA
Shane Ayangco
Sep 29, 2025
1.0
Ordered kids meal tenders... Only to realize they gave me everything EXCEPT the tenders 💀👎 Incompetence
MP
Mark Persaud
Sep 23, 2025
1.0
Just tried to order food 30 minutes ago. Was told cash only. Highly suspicious. Didn't get food 🥝