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Wendy's

2.6
(230 reviews)

Business Details

(832) 757-9352

About

Fast Food RestaurantWendy's
At Wendy’s in Richmond, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Richmond, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
11310 Old Fm 1464 Rd, Richmond, TX
77407, United States

Hours

Reviews

2.6
230 reviews
5 stars
63
4 stars
27
3 stars
14
2 stars
17
1 star
109

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlight consistently poor service, including incorrect orders, rude staff, and long wait times.

Food Quality

Customers frequently report receiving cold, stale, or improperly prepared food, leading to dissatisfaction.

Management Issues

Many reviews indicate a lack of effective management, with complaints about staff behavior and operational inefficiencies.

Customer Experience

Overall, the dining experience is marred by negative interactions with staff and frequent order mistakes.
  • SR
    Shahina Rahman
    Jan 28, 2026
    1.0
    Something wrong with this restaurant. Never seen customers inside. I think inside close all the time. Drive through ok but slow service. I was there today at 9am nobody was there in the drive through.
  • W3
    Who cares 352
    Dec 13, 2025
    1.0
    My mother picked up some Wendy’s for me and as I was done eating my nuggets, I found this last one at the bottom of the bag… I didn’t take a bite out of this nugget. And these are clearly teeth marks… some trifling, nasty worker took a bite out of my nugget and threw it back in the bag!!!!
  • JC
    Jacquelyn Cabrera
    Dec 3, 2025
    1.0
    Less than one star this place does not care about anything they need to fire everyone there because no one gives a damn on getting orders right
  • AA
    adri
    Nov 9, 2025
    1.0
    i should’ve read the reviews before coming here so many times. every single time i order here, the people there looks like they want to end it all and always messes up my order. i ordered a baked potato and the potato was SMALL. it was gone in three bites like this is ridiculous. i’ve had wendy potatoes before and i usually never finish them bc of how big they are. these are so small that i wasn’t even satisfied. and to top it all off, i asked for extra crackers for my chili and the girl just ignored me. this isn’t the first time i received bad service from these people. i should start going to a different location because at this point, it’s getting ridiculous. the manager clearly doesn’t care to tell their employees to do their job right. this store needs to be shut down or something
  • SA
    Shane Ayangco
    Sep 29, 2025
    1.0
    Ordered kids meal tenders... Only to realize they gave me everything EXCEPT the tenders 💀👎 Incompetence

Frequently Asked Questions About Wendy's

Is 091 Aliana Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours at Wendy's in Richmond, TX?

The drive-through is open daily from 9:00 AM to midnight.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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  • Phone number
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