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Customers reported inconsistent service, with some praising friendly staff while others noted rudeness and poor customer interactions.
Food Quality
Mixed reviews on food quality; some enjoyed the burgers and fries, while others complained about cold, undercooked, or incorrect orders.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Operational Issues
Frequent complaints about the restaurant closing early, incorrect order fulfillment, and poor handling of mobile orders.
CT
Crissy Trevino
3 days ago
1.0
There drink machine was serving carbonated water.
The employees acted surprised.
They didn't want to solve the problem. I took it like, oh well, that's all they have no refunds.No nothing to myself.I thought they can keep the change.They probably needed more than what I do.
What gets me they serving the drive thru carbonated water, instead of the drinks, and I was waiting for somebody to come in and say something.
Never again
JF
Jocelyn Flores
Dec 15, 2025
1.0
Just tried to eat there, is 8:34pm, all closed. They just were taken drive-thru orders. I went there and asked about why they had dinner closed, the girl sounded super stoned, she said they close dinner at 10pm then regret it and said: “well, I don’t know why its closed, sometimes we close early, but yes, well, I don’t know”
Can you please hire people who are willing to actually respond with logical answers?
OP
O P
Dec 15, 2025
5.0
Great burgers and fries
Better than any other fast food restaurants
KH
K H
Nov 30, 2025
5.0
I always come here with no issues but I received great service tonight. The red haired girl in the drive thru was the absolute sweetest! Awesome customer service
LW
Lee Weishiemer
Nov 19, 2025
3.0
Chicken tenders were aweful!! One out of the four was good.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the hours of operation for the Wendy's drive-through at 21950 Williams Way?
The drive-through is open daily from 6:00 AM to 1:00 AM.
Is this Wendy's location in Richmond, TX open currently?
Yes, the Wendy's at 21950 Williams Way is open and committed to serving quality food daily.
Does this Wendy’s serve breakfast and what options are available?
Yes, breakfast is served and includes combos, croissants, biscuits, classic sandwiches, coffee, and sides.
How can I order Wendy’s food online or through an app?
You can order through the Wendy's app or at order.wendys.com by selecting the Richmond location.
What payment methods are accepted at Wendy's on Williams Way?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is there a drive-through service available at this Wendy’s?
Yes, this Wendy’s location has a drive-through open daily from 6:00 AM to 1:00 AM.
What nearby places can I visit along with Wendy's at 21950 Williams Way?
Nearby, you can visit Shell gas station for fuel or a car wash, and Wake and Fry Donuts for breakfast treats.
Are there fitness or wellness centers near the Wendy's at Williams Way?
Yes, Rockhopper Strong Fitness gym and Nisha's Salon and Spa are located nearby for fitness and beauty services.
Can visitors staying nearby easily access Wendy's at Williams Way?
Absolutely. Fairfield Inn & Suites by Marriott Houston Richmond hotel is near Wendy’s, making it convenient for guests to dine there.
How can I provide feedback or contact the Wendy's at 21950 Williams Way?
You can call (281) 656-1885 or visit the Wendy’s Contact page for Live Chat or to leave a message. They also have a Customer Satisfaction Survey online.