Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 5640 W Grand Parkway S in Richmond. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Many customers reported issues with incorrect orders and missing items, leading to frustration.
Service Quality
While some staff were praised for their friendliness and helpfulness, others were criticized for rudeness and poor service.
Food Quality
Customers expressed dissatisfaction with food quality, mentioning cold or poorly prepared items, though some noted good experiences.
Cleanliness
The cleanliness of the restaurant and restrooms received mixed reviews, with some praising it while others reported unsanitary conditions.
Wait Times
Long wait times were frequently mentioned, especially in the drive-thru, with some customers feeling it was excessive.
DV
Devan Vines
Nov 9, 2025
1.0
DO NOT EVER GO TO THIS RUDE TACOBELL!
On this exact night about 5 minutes ago, I had to deal with really rude disrespectful female that was working the drive-thru microphone. I drove up singing a song all happy and stuff and I was about to order. The very first words out of her mouth were I'm sorry I can't hear you but with an attitude undertone. I Shrugged it off because you know some people have hard days, and I wasn't going to let it ruin mine period before I could even order, she cut me off saying loud with an attitude we don't got no beef by the way. The lady used those exact words with a undeniable attitude. Even still I tried to be cordial and ignore it. I was going to order something with chicken until she coughed more of an attitude. At which point a gentleman got on the mic. He asked me what I was going to order and I explained to him that I was no longer going to order something with so much attitude being pushed my way. I do not want to risk my food being poisoned or spitting because an employee had a bad night. So you could tell with the tone in his voice that he was upset as well probably because of the woman. And with an undertone of sarcasm said to have a great night then sir with a lot of emphasis. I would never want to come back to an establishment like this. Aren't the night shift employees supposed to be the more trustworthy reliable respectful employees?
KN
kenny nguyen
Nov 7, 2025
1.0
I ordered a meal here on 11/6 at 11pm via UberEats- I requested hot sauce and when the order came, I received not even one packet- the fact that taco sauce is the ONLY condiment for taco bell, and the fact the team working has no basic ability to read and do their job, is the exact reason why they will never succeed past a minimum wage job.
If you need sauce, just go in and grab it yourself and avoid delivery because the workers here are useless and can't read an order ticket.
AA
Abdullah
Oct 15, 2025
1.0
My whole order was wrong how is that even possible when they say it on the screen and on the receipt?
EM
Edson Munoz
Oct 14, 2025
5.0
Madison was very helpful
GH
Gwendolyn Hackett
Oct 7, 2025
5.0
I just want to express my gratitude for two employees who found my son’s backpack. My son and I are extremely grateful for these two employees who went above and beyond outside of the expectations of their role. My son’s backpack was returned to us and we couldn’t be happier. We will continue to go and show support to this location.
Thank you Saniya and Madison for your outstanding customer service!
Gwen Hackett
What are the operating hours for Taco Bell at 5640 W Grand Parkway S in Richmond?
Taco Bell is open daily from 8:00 AM to 5:00 AM the next day, seven days a week.
Does this Taco Bell location have a drive-through service?
Yes, this Taco Bell location offers drive-through service during its operating hours.
What payment methods are accepted at this Taco Bell?
You can pay using American Express, Discover, MasterCard, Visa, and cash.
Can I order food online or through a mobile app for this Taco Bell location?
Yes, you can order ahead online or via the mobile app for pickup or delivery.
What types of food and specialties are offered at this Taco Bell?
They serve tacos, burritos, combos, breakfast items, specialties like Naked Chicken Chalupa, sides, drinks, and sweets.
Is this Taco Bell location family-friendly and have seating available?
Yes, it welcomes families and children, and it has seating available for dine-in customers.
What nearby restaurants could I visit before or after dining at Taco Bell?
Nearby dining options include Chick-fil-A, Tropical Smoothie Cafe, IHOP, Busy Boys Grill & Café, Sushi Hana Fusion Cuisine, Subway, and Busy Boy Mediterranean Grill and Cafe.
Are there any shopping or entertainment venues close to this Taco Bell?
Yes, Waterview Town Center is nearby and offers both shopping and live concert venues.
Where can I find mobile phone services or repairs near Taco Bell?
You can visit T-Mobile or CELL + ER Phone Repair, Richmond Texas for mobile phone sales and repairs near Taco Bell.
What additional services and stores are located near this Taco Bell that customers might find useful?
Nearby you can find James Avery Artisan Jewelry, Mattress Firm, Zesty Cleaners, Vision Source Richmond, Goin' Postal Richmond, and Castle Dental among others.