Subway

3.8
230 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Richmond Subway® Restaurant at 11020 Harlem Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
11020 Harlem Road, Richmond, TX
77406, United States

Hours

Reviews

3.8
230 reviews
5 stars
136
4 stars
20
3 stars
15
2 stars
11
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and attentive service from staff like Max and Angela, there were significant complaints about rude behavior and poor service from some employees.

Food Quality

Several reviews highlighted the freshness and taste of the sandwiches, but there were also complaints about insufficient ingredients and poorly made sandwiches.

Cleanliness

Most customers noted that the location was clean and well-maintained, contributing to a pleasant dining atmosphere.

Order Management

Numerous customers reported issues with online orders, including delays, incorrect items, and poor handling of order cancellations.

Staffing Issues

Many reviews pointed out that the location is often understaffed, leading to slow service and long wait times.
  • RN
    Ryan Nickerson
    4 days ago
    3.0
    Given the chance they will overcharge
  • HT
    Henson T.
    Dec 5, 2025
    5.0
    I ordered online tonight and didn’t catch the gentleman’s name who made my sub, but he is truly a sandwich artist. The sub looked so good I had to stop and admire it before eating it—and the taste absolutely matched the presentation. Everything was fresh, flavorful, and perfectly put together. The experience was so pleasant it instantly brightened my evening. Whoever he is, he’s definitely a keeper. Outstanding work!
  • RH
    Robert Hazel
    Dec 2, 2025
    5.0
    Came to have lunch. Max was quick with the sandwiches. I will definitely be coming back again.
  • JD
    jazmine Diaz
    Nov 25, 2025
    5.0
    first time coming to this location and max helped me out and did an amazing job, very friendly and fast! it’s clean and a nice environment, thank you max!!
  • AK
    Ahsen Kadi
    Nov 20, 2025
    5.0
    Subway is always a reliable go to for a quick lunch on the run, and this location didn’t disappoint. I stopped by while in the middle of moving houses, and Angela was incredibly fast, friendly, and accommodating. The bathrooms were clean, and the whole store looked fresh and well maintained. Great experience overall!

Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway restaurant is located at 11020 Harlem Road, Fort Bend, Richmond, TX 77406, inside the Shops at Harvest Green.

What are the operating hours of Subway at this location?

Subway is open Monday to Saturday from 8:00 AM to 10:00 PM, and on Sunday from 9:00 AM to 10:00 PM.