Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Richmond Subway® Restaurant at 5614 W Grand Parkway S brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
My wife and I had a disappointing experience at this Subway location today. When my wife politely asked if her chicken could be warmed up in the microwave, the employee immediately responded with an attitude, saying, “We don’t have a microwave here.” When she pointed right at the microwave that was clearly visible, he said, “Yes, but it’s not for that.”
She asked what it was for if not for warming food, and he repeated, “Not for that, not for that,” in a rude and dismissive tone. We explained that other Subway locations have no issue using the microwave to heat up chicken when requested, and he snapped back, “We don’t do that here. We don’t do that here.”
The entire interaction was unprofessional, unnecessary, and disrespectful. He wasn’t wearing a name tag, but he appeared to be in his mid-30s and had a very unpleasant attitude. Because of how we were treated, we decided to leave without ordering. We refuse to spend our money somewhere that treats customers this way.
This was a simple, reasonable request that could have easily been handled politely. Unfortunately, the experience completely turned us away from this location.
MW
MARO WORLD
Oct 16, 2025
1.0
I don’t eat Pork so they refused to give me the daily special .. Very bad experience because if you have allergies with pork you should be flexible to change it .. I changed my five stars to 1 stars unfortunately
What are the pickup and delivery options available at Subway in Richmond?
Subway in Richmond offers in-store pickup, curbside pickup, and delivery services for your convenience.
What are the operating hours for Subway at The Shops on Grand Parkway?
Subway is open Monday, Tuesday, Thursday, Friday, and Saturday from 9:00 AM to 11:00 PM, and Wednesday and Sunday from 9:00 AM to 10:00 PM.
Does Subway in Richmond offer catering services?
Yes, Subway provides catering services and can help with your catering needs.
Can customers dine in at the Subway restaurant at 5614 W Grand Parkway S?
Yes, this Subway location offers dine-in services.
What meals are served at the Subway in Richmond?
Subway serves breakfast, lunch, and dinner meals.
Where can I find the Subway menu online for this Richmond location?
You can view the menu online at https://subway.com/en-us/restaurant/45132-0/menu/
Is there a convenient phone number to contact Subway in Richmond?
Yes, you can reach Subway at +1 832-595-1100.
What nearby places can I visit around Subway at The Shops on Grand Parkway?
Nearby places include CELL + ER Phone Repair for mobile phone needs, Rising Queens Foundation for community services, and JEI Learning Center for educational resources.
Are there any beauty or spa services near Subway at The Shops on Grand Parkway?
Yes, Fantastic Sams Cut & Color, a hair salon and beauty spa, is located nearby and offers hair styling and spa services.
Can I get my mobile phone repaired near the Richmond Subway location?
Yes, there are several mobile phone repair stores nearby, including CELL + ER Phone Repair and CPR Cell Phone Repair Richmond - North.