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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Richmond, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 25022 Fm 1093 Road for the ultimate SONIC experience!
Several customers reported issues with food quality, including spoiled ice cream, cold food, and incorrect orders.
Service Speed
Many reviews highlighted slow service, particularly in the drive-thru, with long wait times reported.
Customer Service
Customer service experiences varied widely, with some praising friendly staff while others reported rude behavior and unprofessionalism.
Cleanliness and Environment
Concerns were raised about cleanliness, including unsanitary conditions and lack of air conditioning, affecting the dining experience.
MR
megan reichel
Nov 23, 2025
2.0
The ice cream almost always tastes sour or spoiled. Please clean your machines …
LL
Laura
Nov 18, 2025
1.0
Food is great but it'll take at least 10-15 minutes for them to give you your food in the drive through.
JJ
javeria
Nov 1, 2025
1.0
I visited this Sonic around 11:30 PM last night with my husband, and we ordered our usual sundae that he’s always been fine with. This time, just two bites triggered a serious allergic reaction, though he was able to take his medication quickly. We visit this location weekly and have never had an issue before, so this was very disappointing. The employee taking our order seemed distracted and needed us to repeat ourselves, which raises concerns about cross-contamination. I hope management reviews food safety procedures, as we no longer feel comfortable returning to this location after this incident.
SP
S P
Oct 31, 2025
1.0
Charge an extra $1 for a cup of water , that is not bottled . Terrible service
VP
Valerie Parker
Oct 22, 2025
5.0
I am so glad I took a chance and visited this location today! Beyond happy! Ive always liked sonic growing up but for the past 10 years Sonic has not been good. The locations are slow and cold food. But THIS location exceeded expectations. I placed an order on the website. I went inside to request extra condiments. The restaurant was very clean and nice inside. Never knew they had booths inside. Nice. The employee helped me ! Went back to my car and waited not too long but even it was long I dont mind as long as my food is hot and fresh!!!! When my food came we immediately tried some mozzarella sticks, they get cold fast on the drive home and I detest cold food. They were hot and yummy! I tasted a chicken bite. It was fresh too! And not too hot but just right. The tator tots were warm but nicely fried. Onion rings nicely warm. We ate our corn dogs at home so they definitely cooled off on the drive home. No problem. My husbands burger was smothered in mayo and he had to wipe some off, lol but idc about that really. Im just so happy that this location was nice and gave me what I asked and it was good !!!! Its been so long since Sonic has actually been good. Thank you! !!! The pricing for everything was normal and as expected.