Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Richmond, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1880 Fm 359 for the ultimate SONIC experience!
Location
Hours
Reviews
3.3
578 reviews
5 stars
220
4 stars
94
3 stars
61
2 stars
44
1 star
159
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for their orders, with some waiting over 30 minutes for simple items.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Food Quality
Several customers expressed dissatisfaction with the food quality, mentioning cold items, poor taste, and issues with preparation.
Customer Service
Feedback indicated a lack of professionalism and friendliness from staff, with some customers experiencing rude interactions.
Management Issues
Numerous reviews pointed to poor management and operational inefficiencies, suggesting a need for better training and oversight.
- AOAndrew Osterhout2 days ago1.0IT IS TO BE EXPECTED TO GET POOR SERVICE FROM THOS LOCATION! Shut this place down already! Not one time have I ever gotten anything even close to satisfactory! It always takes 20 min to get a completely messed up order! This time I went back to get a simple ice cream! Too expensive and not made right and took 15 min to get it! I was the only one there! And they didn't have change (paid with a $10 bill) they had to go back in to get it and take another 5 min to do so... i think they were just hoping i would leave so they could keep the change! I've have far worse experiences here, this is just the most recent!
- JEJreall ErvinDec 22, 20255.0Great food!
- MGm gDec 20, 20253.0It's honestly just a hit or miss. Somtimes they are quick with fresh food, other times its old food and or takes forever.
- JGJudy GomezDec 20, 20251.0I was disappointed with the quality of the food, as all of the hot dogs from my kids’ orders were burned on one side. Considering I spent $69 on this order, I expected better. The food carrier, however, was very polite and nice, which I appreciated.
- AQADEWALE QADRINov 17, 20255.0The food was fast and warm. It was not a rush hour though.