Business Details
About
Fast Food Restaurant
Home to America's favorite Chicago-style hot dogs, Italian beef, burgers, salads, and chocolate cake.
Location
Hours
Reviews
4.0
802 reviews
5 stars
441
4 stars
134
3 stars
96
2 stars
43
1 star
88
What are people saying?
AI-generated from recent customer reviews
Customer Service
Service quality is inconsistent, with some staff being friendly and helpful while others are reported as rude or dismissive.
Food Quality
Food quality varies significantly; some items are praised while others are criticized for being bland, overcooked, or poorly prepared.
Atmosphere
The restaurant atmosphere is generally appreciated, with a lively and nostalgic vibe, although some customers feel it doesn't reflect the original brand.
Order Accuracy
There are frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Pricing
Many customers feel the food is overpriced for the quality received, with some expressing disappointment in the value.
- JMJeff Muller5 days ago4.0I love portillos and I frequent the place in Chicago since I travel there. It is different enough in Texas that is a bit disappointing. The menu is smaller and it just tastes off. For atmosphere it is just not the same as other places.
- JEJohn EJan 6, 20261.0First of all there were seven employees in the nearly empty restaurant. Nobody was at the counter. There were two self serve kiosks but I REFUSE to use them. Our order was stamped at 3:50. Our food was finally ready at 4:09. They set our bag on the counter and made my wife's shake further delaying us. When my wife opened her chicken sandwich she found the cheese and bacon on top of a hamburger. The manager remade her order. Although she refunded the $32 we spent i was totally disappointed. My hot dogs and fries were tepid at best and the buns soggy. We have been to other Portillo's locations and enjoyed our meals. This location needs work. Overall we were 100% unhappy with the experience.
- ALAmy LJan 4, 20261.0I don’t know why anyone would recommend this place. I went here with my mom, we both got chili cheese dogs and fries. The fries tasted like they’d been fried in super old oil and they were SO grossly salty. The hot dogs were practically crunchy, we both felt like we were eating hot dogs with casing. It was SO bad. We couldn’t finish our food.
- TJTonya JenningsJan 4, 20264.0Not in the right place where google directed us. Please update the actual location
- DDDesiree DavilaJan 1, 20263.0I usually love coming to this place, but today, January 1, 2026, the drive-thru attendant taking orders was extremely rude and had a real attitude. Not only toward me, but I could hear her speaking to people behind me as well. The only reason I’m giving this location three stars is that the male staff member who helped me was very friendly and provided excellent customer service.
Frequently Asked Questions About Portillo's Richmond
Does Portillo's Richmond accept reservations?
No, Portillo's Richmond does not accept reservations.
What types of pickup and delivery services does Portillo's Richmond offer?
Portillo's Richmond offers in-store pickup and delivery services.
What is the dress code at Portillo's Richmond?
The dress code at Portillo's Richmond is casual.
What are the operating hours of Portillo's Richmond during weekdays?
Portillo's Richmond is open Monday through Thursday from 10:00 AM to 11:30 PM, and Friday from 10:00 AM to midnight.
What meals are served at Portillo's Richmond?
Portillo's Richmond serves lunch, dinner, and late-night meals.
What types of payment options are accepted at Portillo's Richmond?
They accept Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where is Portillo's Richmond located?
Portillo's Richmond is located at 11005 West Grand Pkwy South, Richmond, TX 77407, USA.
Are there any nearby restaurants to Portillo's Richmond for breakfast or brunch?
Yes, First Watch - Aliana and First Watch are nearby and serve breakfast and brunch.
What nearby medical facilities are close to Portillo's Richmond?
Nearby medical facilities include Baylor St. Luke's Medical Group Aliana Primary Care & Convenient Care, Primary Care and Convenient Care - Baylor St. Luke's Medical Group (Aliana), Houston Methodist Rheumatology Associates, and Houston Methodist Comprehensive Care Center.
Which nearby businesses could I visit for eyewear or eye care after dining at Portillo's Richmond?
You can visit Texas State Optical, America's Best Contacts & Eyeglasses, or Visionworks, all located nearby for eye care and eyewear needs.