Brand Certified
Portillo's Richmond
4.0(823 reviews)
Certified by Portillo's Richmond • Mar 01, 2026
Business Details
11005 West Grand Pkwy South, Richmond, TX
77407, United States
Certified by Portillo's Richmond • Mar 01, 2026
(346) 396-5112
Certified by Portillo's Richmond • Mar 01, 2026
https://www.portillos.com
Certified by Portillo's Richmond • Mar 01, 2026
About
Certified by Portillo's Richmond • Mar 01, 2026
Fast Food Restaurant
Home to America's favorite Chicago-style hot dogs, Italian beef, burgers, salads, and chocolate cake.
Location
Certified by Portillo's Richmond • Mar 01, 2026
Hours
Certified by Portillo's Richmond • Mar 01, 2026
Reviews
4.0
823 reviews
5 stars
453
4 stars
138
3 stars
97
2 stars
44
1 star
91
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food temperature, taste, and preparation, including cold fries, bland sandwiches, and overly salty items.
Service Issues
Several reviews highlighted poor customer service experiences, including long wait times, rude staff, and incorrect orders.
Mixed Experiences
While some customers enjoyed their meals and praised specific items like the chocolate cake and Chicago dogs, others found the food disappointing compared to expectations.
Atmosphere
The restaurant's decor and atmosphere received positive remarks, but some felt it did not match the traditional Portillo's experience.
- DPDennis ParisFeb 25, 20261.0Filthy establishment everything’s sticky spilled drinks upon entry way nice young lady who just started working the register tried her best manager yelled at her for getting our order wrong but then got it wrong herself when re making fries were soggy drenched in oil and brown manager refused to remake them cheese sauce was green and lumpy MANAGER CALI NEEDS TO GO THIS IS NOT THE WAY MANAGERS SHOULD TREAT CUSTOMERS
- PDPierre DanielFeb 15, 20265.0I had a great experience at Portillo’s. The service was friendly and fast. The Italian beef sandwich was flavourful and satisfying, and the spicy chicken was just as good and The big burger bundle.I also really liked the grab-and-go section—it’s convenient to pick up everything from buns and condiments to Italian beef packages. Overall, a great spot for a quick and tasty meal.
- ESEmily SanchezFeb 14, 20264.0Food is really good. However, they are constantly having issues with their speaker to order through the drive through.
- BCBryan CFeb 11, 20265.0Been wanting to stop in since they opened finally made the move today. Was a little overwhelmed with the menu at first, but Maribel and Sam guided us in the right direction, and I’m glad they did! Food was amazing, service was spectacular, she even checked in on us to see how everything came out! Was our first time in and definitely will not be our last! Highly recommend stopping by! Ps. Was too full to try the cake shake but it’s on my list for next time!!
- LTLawrence TamFeb 4, 20264.0Clean and super spacious. Burger is a pretty good deal and tasted pretty good. The beef sandwich, imho, shouldn’t be served without peppers or something to give it more texture/flavor chance. Bread was good for it but man… that lifeless meat needs some help.
Frequently Asked Questions About Portillo's Richmond
Does Portillo's Richmond accept reservations?
No, Portillo's Richmond does not accept reservations.
What types of pickup and delivery services does Portillo's Richmond offer?
Portillo's Richmond offers in-store pickup and delivery services.
What is the dress code at Portillo's Richmond?
The dress code at Portillo's Richmond is casual.
What are the operating hours of Portillo's Richmond during weekdays?
Portillo's Richmond is open Monday through Thursday from 10:00 AM to 11:30 PM, and Friday from 10:00 AM to midnight.
What meals are served at Portillo's Richmond?
Portillo's Richmond serves lunch, dinner, and late-night meals.
What types of payment options are accepted at Portillo's Richmond?
They accept Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where is Portillo's Richmond located?
Portillo's Richmond is located at 11005 West Grand Pkwy South, Richmond, TX 77407, USA.
Are there any nearby restaurants to Portillo's Richmond for breakfast or brunch?
Yes, First Watch - Aliana and First Watch are nearby and serve breakfast and brunch.
What nearby medical facilities are close to Portillo's Richmond?
Nearby medical facilities include Baylor St. Luke's Medical Group Aliana Primary Care & Convenient Care, Primary Care and Convenient Care - Baylor St. Luke's Medical Group (Aliana), Houston Methodist Rheumatology Associates, and Houston Methodist Comprehensive Care Center.
Which nearby businesses could I visit for eyewear or eye care after dining at Portillo's Richmond?
You can visit Texas State Optical, America's Best Contacts & Eyeglasses, or Visionworks, all located nearby for eye care and eyewear needs.
Brand Certified Facts from Portillo's Richmond
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