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Portillo's Richmond

4.0
(823 reviews)

Business Details

11005 West Grand Pkwy South, Richmond, TX
77407, United States
(346) 396-5112
https://www.portillos.com

About

Fast Food Restaurant
Home to America's favorite Chicago-style hot dogs, Italian beef, burgers, salads, and chocolate cake.

Location

Portillo's Richmond
11005 West Grand Pkwy South, Richmond, TX
77407, United States

Hours

Reviews

4.0
823 reviews
5 stars
453
4 stars
138
3 stars
97
2 stars
44
1 star
91

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food temperature, taste, and preparation, including cold fries, bland sandwiches, and overly salty items.

Service Issues

Several reviews highlighted poor customer service experiences, including long wait times, rude staff, and incorrect orders.

Mixed Experiences

While some customers enjoyed their meals and praised specific items like the chocolate cake and Chicago dogs, others found the food disappointing compared to expectations.

Atmosphere

The restaurant's decor and atmosphere received positive remarks, but some felt it did not match the traditional Portillo's experience.
  • DP
    Dennis Paris
    Feb 25, 2026
    1.0
    Filthy establishment everything’s sticky spilled drinks upon entry way nice young lady who just started working the register tried her best manager yelled at her for getting our order wrong but then got it wrong herself when re making fries were soggy drenched in oil and brown manager refused to remake them cheese sauce was green and lumpy MANAGER CALI NEEDS TO GO THIS IS NOT THE WAY MANAGERS SHOULD TREAT CUSTOMERS
  • PD
    Pierre Daniel
    Feb 15, 2026
    5.0
    I had a great experience at Portillo’s. The service was friendly and fast. The Italian beef sandwich was flavourful and satisfying, and the spicy chicken was just as good and The big burger bundle.I also really liked the grab-and-go section—it’s convenient to pick up everything from buns and condiments to Italian beef packages. Overall, a great spot for a quick and tasty meal.
  • ES
    Emily Sanchez
    Feb 14, 2026
    4.0
    Food is really good. However, they are constantly having issues with their speaker to order through the drive through.
  • BC
    Bryan C
    Feb 11, 2026
    5.0
    Been wanting to stop in since they opened finally made the move today. Was a little overwhelmed with the menu at first, but Maribel and Sam guided us in the right direction, and I’m glad they did! Food was amazing, service was spectacular, she even checked in on us to see how everything came out! Was our first time in and definitely will not be our last! Highly recommend stopping by! Ps. Was too full to try the cake shake but it’s on my list for next time!!
  • LT
    Lawrence Tam
    Feb 4, 2026
    4.0
    Clean and super spacious. Burger is a pretty good deal and tasted pretty good. The beef sandwich, imho, shouldn’t be served without peppers or something to give it more texture/flavor chance. Bread was good for it but man… that lifeless meat needs some help.

Frequently Asked Questions About Portillo's Richmond

Does Portillo's Richmond accept reservations?

No, Portillo's Richmond does not accept reservations.

What types of pickup and delivery services does Portillo's Richmond offer?

Portillo's Richmond offers in-store pickup and delivery services.

Brand Certified Facts from Portillo's Richmond

This information is certified by Portillo's Richmond and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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