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Papa Johns Pizza

3.0
(258 reviews)

Business Details

1301 FM 2218 RD, Richmond, TX
77469, United States
(281) 232-2220

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Richmond, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Richmond pizza for any occasion. Call us for pizza delivery in Richmond or stop by 1301 FM 2218 RD for carryout to order the best pizza in Richmond, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
1301 FM 2218 RD, Richmond, TX
77469, United States

Hours

Reviews

3.0
258 reviews
5 stars
89
4 stars
32
3 stars
23
2 stars
15
1 star
99

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Customers frequently reported long delivery times, often exceeding an hour, with some orders arriving cold or incorrect.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unhelpful management responses to complaints.

Food Quality

There were consistent complaints about food quality, including undercooked pizzas, wrong orders, and unsanitary conditions.

Hygiene Concerns

Several customers expressed concerns about hygiene practices, such as employees not wearing gloves while handling food.

Mixed Experiences

While many reviews were negative, a few customers reported positive experiences with food quality and service.
  • AJ
    Alexis Johnson
    Jan 31, 2026
    1.0
    This has to be the worst papa johns. Always takes over a hour to get food and the food is always cold. $60 worth of food and I’m always dissatisfied. I keep telling myself to stop ordering from here. Paid for extra cheese and it’s never extra cheese. If you can order from a different location I highly advise you to. I’m done with giving them my money !
  • AA
    Armand
    Jan 14, 2026
    1.0
    If there was a zero star; I would give a negative -5 star. I order a New York Style pizza & it was way undercook & the dough was raw! I called to complained about my order in a civil & cordial way if they could make it right to refund me or make me a new order. The nerve of the so called general manager/owner was not professional & he had an ugly attitude. I guess he does not comprehend that their undercook food is a violation that could cause food poisoning or getting someone sick. Then he had the nerve to tell me that was my problem. Well dude; you are the problem, you just lost a paying customer. From what I am reading in regards your reviews of your restaurant are not all that great. I am sure I am not the first & won’t be the last.
  • JW
    Justin Ware
    Jan 12, 2026
    1.0
    There was a problem with the Papa John’s system, and the employees at this location did not try to help and did not care. First, I spoke to a person named Gabby, we explained that the website ordered the pizza from the wrong address and they just were not trying to help us. The Papa John’s website made the mistake and picked the wrong store because you put your home address in, but they don’t care. We asked to cancel the order and for a refund, but they refuse to help and they refuse to offer alternatives, other than coming to pick it up or receiving a cold pizza. I asked to speak to a manager and Gabby said I am the manager. I don’t know if that’s her real name or not. I tried the online ordering from a different device and the Papa John’s website did the same thing it picked the same store to deliver from. Thankfully, they did cancel this order. I called back and asked for a manager and someone who claims his name is Joshua said I’m the manager. They do not care that it was the Papa John’s system that messed up. They just refused to give us our money back. This is the worst customer service I have experienced at a delivery restaurant.
  • IM
    Imran Masood
    Dec 29, 2025
    1.0
    Food was stone cold. All three pizzas and deserts were disgusting. Avoid this place, and Manager Joshua was very unhelpful and didn’t care.
  • MT
    Mr T
    Dec 21, 2025
    1.0
    This location is horrible on delivery time. When I called after two hours they said they missed our order. Absolutely ridiculous. I would stay away from this location. Owner or management never reaches back out to you to rectify the issue. Go somewhere else

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Richmond, TX?

Delivery is available Monday through Thursday and Sunday from 11:00 AM to 10:00 PM, and Friday and Saturday from 11:00 AM to 11:00 PM.

What are the takeout hours at Papa Johns Pizza?

Takeout is available Monday through Thursday and Sunday from 11:00 AM to 9:10 PM, and Friday and Saturday from 11:00 AM to 10:10 PM.

Brand Certified Facts from Papa Johns Pizza

This information is certified by Papa Johns Pizza and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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