Business Details
About
Pizza RestaurantPapa John's
At Papa Johns Pizza in Richmond, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Richmond pizza for any occasion. Call us for pizza delivery in Richmond or stop by 1301 FM 2218 RD for carryout to order the best pizza in Richmond, along with breadsticks, wings, and more!
Details
- DeliveryAvailable
Location
Hours
Reviews
3.0
255 reviews
5 stars
89
4 stars
32
3 stars
23
2 stars
15
1 star
96
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported long wait times for delivery, with some orders arriving over an hour late or not at all.
Food Quality
Several reviews highlighted inconsistent food quality, including cold pizzas, incorrect orders, and unsanitary conditions.
Customer Service
Many customers expressed dissatisfaction with the customer service, citing rude staff, unhelpful management, and poor communication.
Hygiene Concerns
Multiple reviews raised serious concerns about hygiene practices, including employees not wearing gloves and unsanitary food handling.
Mixed Experiences
While some customers praised the food and service, many others reported negative experiences, indicating a lack of consistency.
- JWJustin Ware1 day ago1.0There was a problem with the Papa John’s system, and the employees at this location did not try to help and did not care. First, I spoke to a person named Gabby, we explained that the website ordered the pizza from the wrong address and they just were not trying to help us. The Papa John’s website made the mistake and picked the wrong store because you put your home address in, but they don’t care. We asked to cancel the order and for a refund, but they refuse to help and they refuse to offer alternatives, other than coming to pick it up or receiving a cold pizza. I asked to speak to a manager and Gabby said I am the manager. I don’t know if that’s her real name or not. I tried the online ordering from a different device and the Papa John’s website did the same thing it picked the same store to deliver from. Thankfully, they did cancel this order. I called back and asked for a manager and someone who claims his name is Joshua said I’m the manager. They do not care that it was the Papa John’s system that messed up. They just refused to give us our money back. This is the worst customer service I have experienced at a delivery restaurant.
- IMImran MasoodDec 29, 20251.0Food was stone cold. All three pizzas and deserts were disgusting. Avoid this place, and Manager Joshua was very unhelpful and didn’t care.
- MTMr TDec 21, 20251.0This location is horrible on delivery time. When I called after two hours they said they missed our order. Absolutely ridiculous. I would stay away from this location. Owner or management never reaches back out to you to rectify the issue. Go somewhere else
- RWRay WordDec 15, 20251.0Every time I order, it takes over an hour to get my food. This time, it took an hour and a half to get my food and they forgot my wings. So I had to call and the only thing they offered to do was send the wings again…which is what I paid for in the first place! Except now I had to wait ANOTHER hour to receive them. Terrible service every time I order…I’ll just do pick up from the University location from now on…I’d advise you to do the same.
- TTTitaDec 10, 20251.0If I could give them 0 stars I would smh ! Tracker to see my order wasn’t working when I called the store manager didn’t give me an estimate time of when it will arrive he just said it’s headed my way when I called back cuz it had been 30-40 min be4 ordering I called to get a refund an he said he will call the drive to cancel the order instead of reassuring me it will be here or to call the driver an see where there at ! No effort what so ever .
Frequently Asked Questions About Papa Johns Pizza
What are the delivery hours for Papa Johns Pizza in Richmond, TX?
Delivery is available Monday through Thursday and Sunday from 11:00 AM to 10:00 PM, and Friday and Saturday from 11:00 AM to 11:00 PM.
What are the takeout hours at Papa Johns Pizza?
Takeout is available Monday through Thursday and Sunday from 11:00 AM to 9:10 PM, and Friday and Saturday from 11:00 AM to 10:10 PM.
Where is Papa Johns Pizza located in Richmond, TX?
Papa Johns Pizza is located at 1301 FM 2218 RD, Suite 300, Richmond, TX 77469, USA.
Does Papa Johns Pizza offer no-contact delivery service?
Yes, Papa Johns Pizza offers no-contact delivery for customer safety and convenience.
How can I order pizza online from Papa Johns Pizza Richmond?
You can order online for delivery or carryout via their website links or mobile apps available on iOS and Android.
Are there any special holiday hours for Papa Johns Pizza?
On November 27 and 29, they operate from 11:00 AM to 11:00 PM for delivery, and on November 28 they are closed.
What nearby dining options are available around Papa Johns Pizza in Richmond?
Near Papa Johns, you can also find Happy YouYou Cafe, China One, and Taqueria Leon for additional dining choices.
What local services can customers access near Papa Johns Pizza?
Customers can visit services like Fiesta Smiles for dental care, Pro-Cuts hair salon, and Richmond Cleaners for dry cleaning near Papa Johns Pizza.
Are there nearby stores where I can do some shopping before or after visiting Papa Johns Pizza?
Yes, nearby stores include Tractor Supply Company for general goods and Walmart Pharmacy for pharmacy and grocery needs.
How can nearby amenities help customers visiting Papa Johns Pizza?
Nearby places like the Corner Store convenience shop and Cricket Wireless can provide additional options for convenience shopping and mobile services during your visit.