Many customers praised the attentive and friendly service from staff, particularly highlighting servers like Lauren, Camdyn, and Trace.
Food Consistency
While some reviews noted excellent food quality, others reported issues with over-salting and incorrect orders, indicating inconsistency in food preparation.
Atmosphere
The restaurant was frequently described as clean and welcoming, with a pleasant atmosphere, although some customers wished for background music.
Customer Experience
Several reviews highlighted exceptional experiences, especially during special occasions, showcasing the staff's efforts to go above and beyond for guests.
SW
Stephen Wagner
Jan 1, 2026
5.0
First time ordering Outback Delivery. Food was great, driver on time, status updates were good.
DL
D L
Dec 31, 2025
2.0
Definitely not the “a” team here during the week. Almost empty restaurant yet we were seated at the restroom area. Disgusting. I arrived a little later to the party of 8, otherwise I would have insisted on another table. Filet kabobs were over cooked and rice was watery. Sent back the grey colored steak and the waiter was unapologetic and visibly inconvenienced. Extra items ordered were forgotten and had to remind them to bring. Servers not trained to deliver food to the table and announce auction style “going once, going twice…” not knowing who it goes to. In the middle of a discussion with your loved ones you don’t really remember the exact title and items of what you ordered. If other servers are helping they should be knowing of what the temperature of the steak is especially when more than 1 person orders it. I know it’s not a Michelin star place but being a steakhouse they should fix all of this. Side salads were very fresh, very delicious. Drinks were cold, and place was clean from what I saw.
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_Trin_T
Dec 25, 2025
3.0
Stopped by for X-Mas eve dinner with my family. The service was good but the food was so so I’m afraid. I ordered my steak medium but still it was dry. The mashed potatoes was ok, the Mac and cheese was good though. The lobster was also ok, I was disappointed with my steak that’s all. Also ordered the trio as the appetizer, cheese fries was also dry but the potato soup was ok. The price is decent. Overall, my family says they would come by again.
CS
Chris Saenz
Dec 18, 2025
5.0
We had the ribeye and both were cooked to the doneness we asked. The steaks were also seasoned with the perfect amount of salt. Our server was very friendly and attentive.
AD
Adam Devine
Dec 8, 2025
4.0
Togo order. Food was out to me before I eve checked in to a spot. Burger was kinda restricted in container causing bottom bun to be slightly smashed as everything tried to slide off. Simple bun replacement once home and all was wonderful.
Frequently Asked Questions About Outback Steakhouse
Where can I find information on gluten-free menu items?
We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://outbackprod-g8dygre8fjatbjdb.a02.azurefd.net/menus/Outback\-Gluten\-Free\-Menu.pdf) to view our gluten\-free menu
Where can I earn dine rewards?
Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.
Where can I download the NEW Outback App?
Our App has been upgraded with a new look and exciting features! It's the fastest, mobile way to enjoy our bold flavors thru curbside takeaway \& delivery. Get it on Google Play or download on the AppStore – [Learn More](https://www.outback.com/app?useCache=false/)
How do I find out more information about being an Outbacker?
We're always looking for dedicated, fun\-loving people to help make our restaurant a success! For more information [click here](http://bit.ly/39L8aoI3112).
Does Outback Steakhouse in Richmond accept reservations?
No, Outback Steakhouse in Richmond does not accept reservations.
What are the delivery options available at Outback Steakhouse in Richmond?
Outback Steakhouse offers delivery through their online ordering system with options including in-store pickup, curbside pickup, same-day delivery, and no-contact delivery.
What are the operating hours for Outback Steakhouse Aliana location?
Outback Steakhouse is open Monday to Thursday from 11 AM to 10 PM, Friday and Saturday from 11 AM to 11 PM, and Sunday from 11 AM to 9:30 PM.
When is happy hour at Outback Steakhouse Aliana?
Happy hour at Outback Steakhouse is daily from 4 PM to 6 PM.
Does Outback Steakhouse Richmond offer gluten-free menu options?
Yes, Outback Steakhouse offers gluten-free menu items. You can view their gluten-free menu online.
What payment methods are accepted at Outback Steakhouse in Richmond?
Outback Steakhouse accepts American Express, Mastercard, Visa, and cash payments.
Is Outback Steakhouse in Richmond family-friendly and accessible?
Yes, the restaurant welcomes families, has children's menu options, and offers wheelchair accessible entrances, parking, seating, and restrooms.
What nearby restaurants can I visit before or after dining at Outback Steakhouse Richmond?
Nearby restaurants include Olive Garden for Italian cuisine, Taco Cabana for Mexican fast food, and P. Terry’s Burger Stand for burgers, offering a variety of dining options close to Outback Steakhouse.
Are there wellness facilities near Outback Steakhouse Richmond for relaxation after your meal?
Yes, the Hand and Stone Massage and Facial Spa and StretchLab gym are nearby, providing options for massage therapy and fitness activities after dining.
Where can I shop for beauty and retail products near Outback Steakhouse Richmond?
You can visit stores like Bath & Body Works, Ulta Beauty, and Burlington nearby for beauty supplies and retail shopping.