Brand Certified
McDonald's
3.7(518 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
10513 West Grand Parkway South, Richmond, TX
77407, United States
Certified by McDonald's • Mar 01, 2026
(281) 494-0503
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.7
518 reviews
5 stars
248
4 stars
105
3 stars
42
2 stars
26
1 star
97
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported long wait times, incorrect orders, and poor customer service, particularly from management.
Food Quality
Frequent complaints about cold food, soggy fries, and incorrect items in orders.
Positive Staff Experiences
Some customers praised specific staff members for their friendliness and helpfulness, indicating that there are positive interactions despite overall service issues.
Cleanliness
Mixed reviews on cleanliness, with some noting a clean environment while others reported unsanitary conditions.
- RGRoland GalindoFeb 25, 20261.0ordered delivery and missing one of the burgers from the three value meals on the order. Refused to deliver the missing one and tried to blame the Uber driver. Uber driver was livid and said that this location is notorious for shorting the order and placing blame elsewhere. Bags were sealed and handed to driver so there is no way the driver can be at fault. Three orders of fries were soggy. So after paying for the delivery fee and the delivery service they only wanted to throw in an extra order of fries to make up for it. They must really think that we are that clueless. Since we had to send someone back there to get the missing burger we might as well have not had it delivered. I’m owed another burger and my delivery fee. When speaking to the manager whom I could not understand because of a language barrier, she was dismissive and refused to accept blame.
- MMmanisha maknojiaFeb 25, 20264.0Great McDonald's location with good workers
- GAGregory ArmstrongFeb 8, 20265.0Great customer service
- SESamuel EsquivelJan 30, 20264.0Well the service was good
- DNDeanki NguyenJan 18, 20262.0I wanted to star 1 but they remove 1 stars. Listen out of all the McDonalds in our area this one is the WORST And I’m trying to be constructive here. The FRIES are always SOGGY! (8th time here)Either they are cooling the oil down too much or the fry time is too short. Second there is never any salt on the cold soft floppy fries! There needs to be better MANAGEMENT and training! The best McDonalds is in Walmart Grand-parkway . The Manager guy has it down to an Art. If you want some beautiful crispy salty golden strands of joy head over to there. OH AND McDonalds give that old McDonalds guy some stock and a raise!
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's in Richmond, TX?
McDonald's in Richmond, TX, is open daily from 5:00 AM to midnight.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open every day from 5:00 AM to midnight, offering extended convenience.
What are the delivery hours for McDonald's in Richmond, TX?
Delivery is available daily from 7:00 AM to 9:00 PM at this location.
How can I order food from McDonald's Richmond online?
You can place your order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on iOS and Android.
Which payment options does McDonald's at 10513 West Grand Parkway South accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location offer WiFi and mobile ordering services?
Yes, this McDonald's offers DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
What nearby medical facilities are close to McDonald's Richmond?
Nearby medical centers include Primary Care and Convenient Care - Baylor St. Luke's Medical Group (Aliana), Baylor St. Luke's Medical Group Aliana Primary Care & Convenient Care, Houston Methodist Rheumatology Associates, Houston Methodist Comprehensive Care Center, and Houston Methodist Primary Care Group.
What other dining options are available near McDonald's at 10513 West Grand Parkway South?
Nearby dining options include Chronic Fries, Urban Bird Hot Chicken, Swig smoothie juice bar, First Watch and First Watch - Aliana, as well as Crumbl Cookies and Shipley Do-Nuts for desserts and snacks.
Are there convenient retail or service stores near McDonald's Richmond?
Yes, nearby retail and service stores include AT&T Store, Journeys shoe store, Xfinity Store by Comcast Branded Partner, Texas State Optical, America’s Best Contacts & Eyeglasses, Petco, and Express Oil Change & Tire Engineers.
Where can I find customer support or learn more about McDonald’s loyalty programs?
You can learn about MyMcDonald's Rewards and earn points for free food at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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