Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
509 reviews
5 stars
246
4 stars
100
3 stars
42
2 stars
24
1 star
97
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for their orders, often requiring them to park and wait for extended periods.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor handling of complaints regarding order mistakes.
Customer Service
Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.
Food Quality
Several customers noted that the food was often cold or not prepared correctly, with some expressing concerns about cleanliness and food safety.
- LLLászló1 day ago2.0Terrible waiting time always and when you do get your food it's cold . Obviously the people and the manager that worked or don't care I have never seen a McDonald's this slow and so unorganized. You might as well go to Sonic down the street get much faster service and hot food. Bad management
- CPClay P2 days ago5.0The lady that runs this named Gina is the best manager from any store ever. No store will ever be perfect but this is definitely the closest I've ever seen
- OYOthella YoungDec 25, 20255.0💯💯💯
- GGGodswillDec 7, 20251.0I would give this McDonald's zero stars if i could. They take so long to give you the food, and when they finally give it to you they don't get your order correct and then they take so long to fix it, and they don't even apologize for the long wait, so by the time you finally get your correct order your food is already cold. I dont recommend you come here.
- AGana gasparNov 22, 20251.0Paid for my order on drive thru at 8:08 AM , went to window 1 , got my coffee and waited a few minutes, the manager then told me to proceed to parking #1 and they would be bringing my food to the car. After a long wait I call them and who ever answered asked me where I was and would be bringing out shortly. Finally at 8:27AM someone brought the food . ( no apologies for the long wait either) Not only my coffee was cold but I was late for work Gave 1 star so I can review but actually is a 0 Very bad service
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's in Richmond, TX?
McDonald's in Richmond, TX, is open daily from 5:00 AM to midnight.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open every day from 5:00 AM to midnight, offering extended convenience.
What are the delivery hours for McDonald's in Richmond, TX?
Delivery is available daily from 7:00 AM to 9:00 PM at this location.
How can I order food from McDonald's Richmond online?
You can place your order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on iOS and Android.
Which payment options does McDonald's at 10513 West Grand Parkway South accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location offer WiFi and mobile ordering services?
Yes, this McDonald's offers DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
What nearby medical facilities are close to McDonald's Richmond?
Nearby medical centers include Primary Care and Convenient Care - Baylor St. Luke's Medical Group (Aliana), Baylor St. Luke's Medical Group Aliana Primary Care & Convenient Care, Houston Methodist Rheumatology Associates, Houston Methodist Comprehensive Care Center, and Houston Methodist Primary Care Group.
What other dining options are available near McDonald's at 10513 West Grand Parkway South?
Nearby dining options include Chronic Fries, Urban Bird Hot Chicken, Swig smoothie juice bar, First Watch and First Watch - Aliana, as well as Crumbl Cookies and Shipley Do-Nuts for desserts and snacks.
Are there convenient retail or service stores near McDonald's Richmond?
Yes, nearby retail and service stores include AT&T Store, Journeys shoe store, Xfinity Store by Comcast Branded Partner, Texas State Optical, America’s Best Contacts & Eyeglasses, Petco, and Express Oil Change & Tire Engineers.
Where can I find customer support or learn more about McDonald’s loyalty programs?
You can learn about MyMcDonald's Rewards and earn points for free food at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.