Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
501 reviews
5 stars
241
4 stars
100
3 stars
41
2 stars
23
1 star
96
What are people saying?
AI-generated from recent customer reviews
Service Speed
Many customers reported long wait times for their orders, both for mobile and drive-thru orders.
Order Accuracy
There are frequent complaints about incorrect orders and missing items, leading to customer frustration.
Customer Service
While some staff members received praise for their friendliness, others were noted for being rude or unprofessional.
Food Quality
Several reviews mentioned issues with food quality, including cold items and incorrect orders.
Cleanliness
The cleanliness of the location received mixed reviews, with some praising it while others reported unsanitary conditions.
- AGana gaspar2 days ago1.0Paid for my order on drive thru at 8:08 AM , went to window 1 , got my coffee and waited a few minutes, the manager then told me to proceed to parking #1 and they would be bringing my food to the car. After a long wait I call them and who ever answered asked me where I was and would be bringing out shortly. Finally at 8:27AM someone brought the food . ( no apologies for the long wait either) Not only my coffee was cold but I was late for work Gave 1 star so I can review but actually is a 0 Very bad service
- JJjames jones6 days ago1.0I have NEVER gotten the correct item in THIS McDonalds. And I make simple orders; usually by the meal number. How hard it is to get a McRib and a large Dr Pepper?! I don’t know… because after I waited ten minutes they brought me my drink and two orders of fries! The absolute WORST Mc Donalds I’ve ever been to!
- WAWanda AyroNov 17, 20251.0If I could give 0 stars I would went through drive thur and the young lady that took my order and collected my payment was very rude. After I pulled to the second window to get my food the manager Johnathon wasn’t any better he didn’t greeted me all he did was handed me my drink and told me to pull up while I wait for my order. I was going to tell him how rude the young lady was at back but I see she’s just following what she sees her manager doing what a shame he has no type of leadership skills.I would not be coming back to this location.
- AWAntonio WallaceNov 16, 20252.0Overall last couple times eating or trying to eat here has just bad. Service not great. Food taking to long to be called fast food. Refused to make my breakfast that I mobile ordered before the cut off time, because I showed up 5 mins after 11. Even though it was there line I was waiting in. No effort to help just cancel and send me on my way.
- YHYasmin HussainOct 29, 20251.0THEY TAKE FOREVER!!!! I’ve never left a bad review before but I placed a mobile order 30 minutes ago. They aren’t busy right now. So why do I have to park and wait for my food. Everytime I order even if it’s a simple hot and spicy. And I’m sitting there waiting for 5-10 minutes.
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's in Richmond, TX?
McDonald's in Richmond, TX, is open daily from 5:00 AM to midnight.
When is the drive-thru service available at this McDonald's location?
The drive-thru is open every day from 5:00 AM to midnight, offering extended convenience.
What are the delivery hours for McDonald's in Richmond, TX?
Delivery is available daily from 7:00 AM to 9:00 PM at this location.
How can I order food from McDonald's Richmond online?
You can place your order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on iOS and Android.
Which payment options does McDonald's at 10513 West Grand Parkway South accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location offer WiFi and mobile ordering services?
Yes, this McDonald's offers DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
What nearby medical facilities are close to McDonald's Richmond?
Nearby medical centers include Primary Care and Convenient Care - Baylor St. Luke's Medical Group (Aliana), Baylor St. Luke's Medical Group Aliana Primary Care & Convenient Care, Houston Methodist Rheumatology Associates, Houston Methodist Comprehensive Care Center, and Houston Methodist Primary Care Group.
What other dining options are available near McDonald's at 10513 West Grand Parkway South?
Nearby dining options include Chronic Fries, Urban Bird Hot Chicken, Swig smoothie juice bar, First Watch and First Watch - Aliana, as well as Crumbl Cookies and Shipley Do-Nuts for desserts and snacks.
Are there convenient retail or service stores near McDonald's Richmond?
Yes, nearby retail and service stores include AT&T Store, Journeys shoe store, Xfinity Store by Comcast Branded Partner, Texas State Optical, America’s Best Contacts & Eyeglasses, Petco, and Express Oil Change & Tire Engineers.
Where can I find customer support or learn more about McDonald’s loyalty programs?
You can learn about MyMcDonald's Rewards and earn points for free food at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.