McDonald's

3.7
1119 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2025 FM 359, Richmond, TX
77469, United States

Hours

Reviews

3.7
1,119 reviews
5 stars
504
4 stars
216
3 stars
153
2 stars
66
1 star
180

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly staff, others reported rude behavior and poor handling of orders.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to frustration and disappointment.

Food Quality

There are frequent complaints about food quality, including cold or undercooked items, and issues with cleanliness of food preparation.

Speed of Service

Service speed varies; some customers noted quick service, while others reported long wait times, especially during busy hours.

Management Issues

Several reviews highlighted problems with management, including poor staff treatment and lack of oversight leading to service inconsistencies.
  • AS
    Alex Silveira
    Dec 27, 2025
    2.0
    We were treated really well by the cashier, she was very friendly. We ordered an ice-cream cone. The girl offered me a cup because my cone was dripping and the manager reprimanded her for offering the cup to me, she said we don't offer cups here. I didn't appreciate her saying that so I will not be going back.
  • VG
    Vangiline Garcia
    Dec 23, 2025
    5.0
    It's Great!
  • JC
    John Michael Casbon
    Dec 19, 2025
    1.0
    We called to ask if the grinch meal had pickles because of a food allergy my friend has and some lady said things about our moms and called us the b word. There have been other complaints about workers not being kind to people with dietary restrictions and this is another example, I am disappointed with management for allowing this type of disgusting behavior, and on top of that when we called later she just hung up on us, also, sometimes instead of directing you to a mean lady with anger issues, it will direct you to some unbearable ear piercing noises, this is horrible customer service and needs to be addressed immediately.
  • JM
    Jake Mensik
    Dec 5, 2025
    1.0
    (I will preface all of this with the fact that the management and workers are ON POINT in the morning time) So, I think I've had my fill with this location. I would sometimes come around 9:00-9:30PM when there was never anyone in the line, nor inside the store. It would always take some time before someone would come to the order machine and it would take even longer to get food sent out. I have been told on many occasions to pull up to the designated parking zones and wait. Why am I waiting 10 minutes for one order of 6 chicken nuggets and a coke with nobody else in line? Today, the attendant got my order incorrect on the screen and I politely told him I needed two number 6's, not two snack wraps. He assured me it was correct and I drove to the window. Color me surprised when it's two snack wraps, not the meal I ordered. Seriously? This is frequent at this location. And don't bother coming at night, everyone in there is high and they take their sweet time whilst visiting with co workers. Do you guys even have management here? It's a shame I can no longer go to the McDonalds right in front of my neighborhood and now have to drive to Sugar Land, Aliana, or Rosenberg. I don't mean to be annoying or complain, but after dealing with this for so long I literally made a google account just to write this review. Do better.
  • RL
    Ryan Leach
    Nov 29, 2025
    1.0
    Had an online order that they never honored. I order during breakfast time and showed up right before breakfast time ends and refused to complete the order. Mcdonalds is crap anyways, probably better we all find somewhere else to eat. Because they can get it together.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 2025 FM 359, Richmond, TX?

McDonald's is open daily from 6:00 AM to 11:00 PM.

During what hours is delivery service available from this McDonald's location?

Delivery is available Monday through Thursday and Sunday from 6:00 AM to 10:00 PM, and Friday and Saturday from 6:00 AM to 11:00 PM.