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McDonald's

3.7
(1132 reviews)

Business Details

2025 FM 359, Richmond, TX
77469, United States
(832) 595-1250
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2025 FM 359, Richmond, TX
77469, United States

Hours

Reviews

3.7
1,132 reviews
5 stars
509
4 stars
219
3 stars
154
2 stars
66
1 star
184

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and incorrect orders.

Order Accuracy

Frequent complaints about missing items and incorrect orders were noted, with customers advised to check their bags before leaving.

Food Quality

Several reviews mentioned issues with food quality, including cold or undercooked items and unsatisfactory drink quality.

Service Speed

While some customers experienced fast service, others reported long wait times, especially during busy hours.
  • AG
    Austin Germany
    Feb 21, 2026
    1.0
    Worst employees at any McDonalds ever. Slow with service, can barely utter a full sentance, and are always screwing around on the inside. Drive the extra mile or two to, literally, any better location.
  • SV
    S V
    Feb 4, 2026
    1.0
    Not a single thing correct… don’t leave without checking everything in the order because it’s all probably wrong. Only way to get a refund is to go back to this location which doesn’t make any sense to waste more time.
  • CA
    Carlos Amezquita
    Jan 28, 2026
    1.0
    This McDonald’s is horrible. Every time we go there they forget something. We order four combos. They forget a fry. We go a couple weeks later we order four combos. They forget a drink, we got a few weeks later and they forget a burger. Tonight was the last straw. I don’t understand how they cannot count to four when you order four combo meals. I have left several messages for the restaurant general manager to call me. She has never called me. I guess customers are not that important to her. From now on, I’m gonna have to drive to another McDonald’s 15 minutes out of the way just so they can count to four and make sure they get all the fries in the bag
  • NK
    Nasir Khan
    Jan 18, 2026
    5.0
    The food is great, but what sets this McDonald’s apart from the other McDonald’s is the customer service. The drive-through associates are always so efficient and excellent and helpful. Always very helpful if you have a drive-through code if you order on the app. I ordered some items on the app and some items to the drive-through window and they did an excellent job of helping me. This McDonald’s has the best customer service of any McDonald’s that I have been to in the United States. We need more great restaurants like this in the Harvest Green, Pecan Grove, Long meadow Farms, Waterside Estates, and Aliana area.
  • AS
    Alex Silveira
    Dec 27, 2025
    2.0
    We were treated really well by the cashier, she was very friendly. We ordered an ice-cream cone. The girl offered me a cup because my cone was dripping and the manager reprimanded her for offering the cup to me, she said we don't offer cups here. I didn't appreciate her saying that so I will not be going back.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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