Business Details
About
Grocery Store
No store does more than your nearby H-E-B located at 9211 Farm to Market Road 723 in Richmond, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.6
1,140 reviews
5 stars
882
4 stars
155
3 stars
30
2 stars
19
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for their friendliness, while others are criticized for rudeness and poor attitude.
Store Cleanliness
The store is generally reported as clean and well-organized, with clean restrooms noted by several customers.
Product Quality
Quality of fresh produce and bakery items is inconsistent; some customers report excellent quality, while others have experienced issues with freshness.
Management Issues
Several reviews mention poor management, particularly during busy hours and at the curbside service, leading to negative customer experiences.
Checkout Experience
Customers have reported long wait times and inadequate staffing at checkout, leading to frustration.
- MRMerry Rapiz4 days ago5.0Really friendly staff fresh produce i just love this store
- GGGingerNov 10, 20252.0I moved to Houston 25 years ago and have been shopping at HEB ever since, always confident in my choice. However, recent experiences have made me question whether my trust in HEB remains well placed. Over the past several months, I have noticed multiple issues: once I purchased spoiled milk, another time I found a broken and spilled hair dye product (which was not visible until the box was opened). More concerning were the incorrect charges on my receipts. On one occasion, I was charged twice for a meat pack, resulting in an extra $15 charge. Most recently, I was charged for organic vegetables when I actually purchased conventional ones—organic prices are roughly three times higher. I usually don’t check my receipts because I’ve trusted HEB for thousands of transactions. But my instincts told me something was off. Yes, it’s possible to get a refund by returning to the store, but who compensates for my time? Besides the customer service, the front manger (not sure if this is how they call the people who are supposed to facilitate the checking out process) and cashiers I encountered during these corrections felt cold and not care. This store really needs to improve cashier training and customer service. They should also consider ways to minimize the time customers spend correcting these mistakes.
- AWAshraf WassefNov 9, 20251.0Organic Caesar salad kit good until Nov 9th. It was purchased on Nov 8th and this is what I get when I opened the package. Not because it’s 50% off, it means I pay for unbeatable lettuce. This is ridiculous and unacceptable. See photos attached
- MRMichael RamirezOct 25, 20251.0It was horrible this morning! I got there before the store opened because I had many things to do today, so I drank a coffee in the parking lot before they opened as I saw a few customers go in I proceeded to do the same. After I entered, I was immediately told by the cashier that Ai shouldn't be in the store as it wasn't EXACTLY 6am. I told the cashier that I wasn't the only (customer) one in the store. She was adamant that I shouldn't be in the store. I looked at my cell phone and told her that it was 6am. She insisted it wasn't. So I proceeded to the restroom to relieve myself. After I came out I told her that it was way past 6am. She then had the gall to tell me that, "I went into the restroom to hide." I then proceeded to walk around the store and noticed that a few people had their baskets half full of items. I then made a decision to just buy a couple of sodas then leave. Before I left I asked the guy working there if he was the manager and he said that he was. So I showed him my shopping list (which was quite extensive) and informed him that I would NOT be buying my groceries there because the cashier had a horrible attitude with me. I then proceeded to the self-checkout to buy my sodas and the same cashier didn't even help me use my debit card as I was struggling a bit with it. After I finally got it to work, I passed right by her (a couple of feet) and she wouldn't even look at me much less acknowledge my existence! I thought it was strange that I was the only one that was told not to be in the store but I did notice that all the other customers were Caucasian and I wasn't, perhaps that had something to do with it. Also, as she was telling me that I was there too early, the manager was right there and never said anything to me. I told my family to don't go shopping there anymore. I had a much better experience at the other place I went to.
- SSSOct 21, 20251.0Never had an issue at this HEB until a cashier “Bryan A” as marked on my receipt charged me for the wrong apples (+$0.40/lb) when my apples have the sticker clearly saying what apples they were. Also bagged all my heavy jars with my fragile produce, and didn’t even double bag. Thanks, it broke. Also missed bagging one of my items. Luckily I caught that mistake before leaving.
Frequently Asked Questions About H-E-B
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the store hours for H-E-B in Richmond?
The H-E-B in Richmond is open daily from 6:00 AM to 11:00 PM.
Where is the H-E-B Spring Green Market located?
It is located at 9211 Farm to Market Road 723, Richmond, TX 77406, USA.
Does the Richmond H-E-B offer curbside pickup and delivery services?
Yes, this location offers curbside pickup, delivery, and same-day delivery services.
What types of products can I find at the Richmond H-E-B?
You can find Food & Drinks, Home and Kitchen items, Health & Beauty products, Baby & Toys, Flowers, Outdoors & Sports, and Office & School supplies.
What payment options are accepted at the Richmond H-E-B?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Contactless Payment, Discover, MasterCard, Samsung Pay, and Visa.
Is the Richmond H-E-B accessible for customers with disabilities?
Yes, it has wheelchair accessible entrances and parking and offers public restrooms.
Where can I find the latest H-E-B news about the COVID-19 vaccine?
Visit https://vaccine.heb.com/ to learn about vaccine phases and FAQs.
What is the source of the meat sold at H-E-B?
Meat is sourced mainly from Texas suppliers, ranchers, and farmers, with some products from other U.S. locations, Canada, and Mexico, all labeled with their country of origin.
What nearby places can I visit along with shopping at H-E-B?
Near H-E-B Richmond you can visit Pet Supermarket for pet supplies, Chipotle Mexican Grill for TexMex food, and EōS Fitness if you want to work out.
How can nearby financial services help when shopping at H-E-B?
Nearby ATMs like Coinme and Coin Cloud Bitcoin ATM, and services like Western Union, provide convenient access to cash or money transfers for your shopping needs at H-E-B.
What beauty and spa options are available near the Richmond H-E-B?
You can visit nearby salons and spas such as Gypsymanes, The Hair Retreat, and Skinlogics Laser and Medspa for beauty treatments before or after your grocery shopping.