H-E-B

4.6
1155 reviews

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 9211 Farm to Market Road 723 in Richmond, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
9211 Farm to Market Road 723, Richmond, TX
77406, United States

Hours

Reviews

4.6
1,155 reviews
5 stars
896
4 stars
157
3 stars
29
2 stars
19
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some staff are praised for being friendly and helpful, while others are reported as rude and unprofessional.

Product Quality

Concerns raised about the freshness and quality of certain products, particularly in the seafood and produce sections.

Store Cleanliness

Generally positive feedback regarding the cleanliness and organization of the store.

Checkout Experience

Issues reported with cashier training and efficiency, leading to poor checkout experiences for some customers.

Curbside Service

Negative experiences noted with curbside service, including unbagged orders and lack of assistance.
  • AA
    Anthony arredondo
    4 days ago
    5.0
    Well stocked and good location.
  • AP
    Alex Paredes
    Jan 3, 2026
    5.0
    The best supermarket in the country
  • JG
    Juan Garcia
    Dec 23, 2025
    5.0
    Most Excellente service
  • MK
    Mim Khan
    Dec 11, 2025
    1.0
    Talk too long foe Medicine
  • KC
    Karina C Chacon
    Nov 26, 2025
    5.0
    Want to give a huge thank you to Martha in the bakery who helped me out this evening on a busy day before Thanksgiving. I went to two locations looking for a german chocolate cake for my son's birthday! I was looking around for one and she noticed and asked if I needed help. Came around to help me look but they were out. She told me to hang on while she looked in the back and lo and behold, she saved the day!!! It was a really small round one, which was exactly what I was looking for, even fit a happy birthday sign and wrote his name on it! She is the epitome of what great customer service looks like for going above and beyond to help this last minute momma find a cake after work! God bless you, Martha!

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.