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H-E-B

4.6
(3358 reviews)

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 10161 W Grand Pkwy S in Richmond, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
10161 W Grand Pkwy S, Richmond, TX
77407, United States

Hours

Reviews

4.6
3,358 reviews
5 stars
2,568
4 stars
526
3 stars
107
2 stars
40
1 star
117

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the exceptional service provided by staff, highlighting specific employees who went above and beyond.

Product Quality

There were mixed reviews regarding product quality, with some customers reporting spoiled or low-quality items, particularly in the produce and seafood sections.

Stock Availability

Customers expressed frustration over inconsistent stock levels, particularly during peak times, leading to empty shelves and long wait times.

Store Cleanliness

The store was generally noted for being clean and well-maintained, contributing positively to the shopping experience.

Mixed Experiences

Overall, customer experiences varied widely, with some praising the store while others reported significant issues, indicating a hit-or-miss reputation.
  • CG
    Crazy Ghost
    4 days ago
    4.0
    A veces los cupones no funcionan cuando los escaneas con la app y el wifi es muy lento la razón porque lo menciono es porque a veces no ha buena señal de celular y no carga la app y con el wifi sería más rápido pero es muy lento.
  • BM
    B Mosh
    Feb 22, 2026
    1.0
    For months I have tried to buy the HEB organic English Breakfast Tea. Though they have the sticker, they have not replenished it. I have checked for moo! Done! They even do this on David's whiting 🦷 toothpaste too. I found the product at another store for $7.99 verses $12.00 at HEB. Now I'm going elsewhere. Then when the toothpaste came back months later it was way smaller at a higher price. I can buy a competitive product at Whole Foods and at other stores. I'm not waiting any longer on HEB when their sale products run out and they take months to restock. You are wasting my time when I go in to look for these products. Stop playing games with your customers. You are not dependable!!!! There are other places beside HEB.
  • AM
    Adriana Morrison
    Feb 20, 2026
    5.0
    I had the best experience today in the flower department! Alicia provided exceptional service in helping me with a gift basket that was absolutely beautiful!! Thank you Alicia!!
  • JM
    Jenni Meeks
    Feb 12, 2026
    5.0
    They are great! Once I had $70 worth of groceries missing and not in my curbside order and they replaced everything no questions asked! Also on delivery I had $45 missing of groceries and they had those replaced and delivered with no problems! Great store and great customer service !
  • BH
    Benjamin Hudson
    Feb 12, 2026
    5.0
    Coupon bugged out, so the employee discounted it anyway! Super kind!

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.

Brand Certified Facts from H-E-B

This information is certified by H-E-B and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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