Brand Certified
El Pollo Loco
3.9(838 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
5346 W Grand Pkwy S, Richmond, TX
77406, United States
Certified by El Pollo Loco • Mar 01, 2026
(832) 595-8381
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/tx/richmond/5346-w-grand-pkwy-s
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Richmond,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
3.9
838 reviews
5 stars
416
4 stars
171
3 stars
89
2 stars
40
1 star
122
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including dry, overcooked chicken and poorly prepared items.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and lack of acknowledgment from employees.
Cleanliness
Several customers noted cleanliness issues, including dirty tables and mold in the restaurant.
Temperature
Multiple reviews mentioned uncomfortable dining conditions due to low temperatures inside the restaurant.
Inconsistency
Customers experienced inconsistency in food preparation and service, with some visits being satisfactory while others were disappointing.
- GAGreg Ardoin4 days ago1.0The food SUCKS! Nobody cares if you get your food after you order! Do yourself a favor and don't go to this establishment.
- BSBret Schreckenbach5 days ago1.0Doesn't even 1 star however it wouldn't let me put 0 stars. There chicken is dry and over cooked there beans have no flavor no ice in the soda machine that can't speak properly to English They are completely lost on manners there prices are expensive they suck.
- GPGracie PerezFeb 20, 20263.0Their chicken was so flat and drumsticks were small. We really couldn't taste the meat. Their chicken didn't look like the picture they have on the wall. Their rice was dry. The only item that was good was the charro beans. My husband asked for a cup of water for water. The cup was the size for a toddler . What a shame
- KKKindleFeb 14, 20262.0the place was really clean and the food was good but gawwwd it was so cold, around 50°. My nipples got hard and I was embarrassed 😔
- JRJuan RodriguezFeb 14, 20261.0I came to have dinner with my wife at 8:30pm. This place was 40 degrees inside. No ice, and they were in such a hurry to close. It was very uncomfortable to eat we were so cold. All they said was sorry about the temperature. The girl working inside was wearing a jacket.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Richmond, TX?
El Pollo Loco in Richmond, TX is open from 10:00 AM to 10:00 PM Monday through Sunday.
Does El Pollo Loco offer online ordering?
Yes, you can order online at https://order.elpolloloco.com/menu/w-grand-pkwy-s-w-bellfort-st or use the El Pollo Loco app available on the Apple App Store.
What type of food does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food with fire-grilled chicken and handmade guacamole, salsas, and dressings.
Does this El Pollo Loco location have a drive-through?
Yes, this location has a drive-through for convenient service.
What payment methods are accepted at El Pollo Loco?
They accept American Express, Discover, and Visa credit cards.
Is there free Wi-Fi available at El Pollo Loco?
Yes, free Wi-Fi is available for customers at this location.
Where is El Pollo Loco located in Richmond, TX?
El Pollo Loco is located at 5346 W Grand Pkwy S, Richmond, TX 77406, USA.
What nearby places can I visit around El Pollo Loco?
Nearby, you can find Best Buy for electronics shopping, Sally Beauty for cosmetic supplies, and 24 Hour Fitness if you want to work out before or after your meal.
Can I get car repairs or services near El Pollo Loco?
Yes, there are several nearby garage door service providers such as Experts Garage Door Repair Installation Process and Fix Garage Door Richmond close to El Pollo Loco.
Are there any beauty or wellness services near El Pollo Loco?
Yes, nearby you can visit Benefit Cosmetics BrowBar for beauty and spa treatments, Cookie Cutters Haircuts for Kids for haircuts, and Palm Beach Tan for skin care and tanning.
Brand Certified Facts from El Pollo Loco
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Certified March 01, 2026Yext Knowledge Graph
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