Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Richmond,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.9
826 reviews
5 stars
416
4 stars
171
3 stars
85
2 stars
38
1 star
116
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently praised the freshness and taste of the food, particularly the chicken, while some reported issues with overcooked or cold meals.
Customer Service
Mixed reviews on customer service; some employees were noted for being friendly and helpful, while others were described as rude or inattentive.
Cleanliness
Several customers expressed concerns about the cleanliness of the restaurant, mentioning dirty floors and unsanitary conditions.
Order Accuracy
There were multiple complaints about incorrect orders and long wait times, particularly in the drive-thru.
Value for Money
Customers appreciated the portion sizes and pricing, though some felt the prices were steep for the quantity of food.
- JPJessica PinedaNov 17, 20251.0En verdad nadie esta interesado en dar buen servicio alli un pollo que parece que murio y lo sacaron de la otra vida
- BMBianny MorenoNov 11, 20251.0They changed the chicken tostada shell. Now is sooooo tiny very disappointed 😞 barely chicken and everything 😒.
- MAMari AlecioSep 25, 20255.0El personal muy amable, y la comida riquÃsima 😌
- HFHolly FullerSep 25, 20255.0Food is always fresh. Chicken is tender& moist. Crisp fresh lettuce in salads. Great chips & salsa.
- RSRamon SalazarSep 15, 20254.0Buen pollo asado y frito
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Richmond, TX?
El Pollo Loco in Richmond, TX is open from 10:00 AM to 10:00 PM Monday through Sunday.
Does El Pollo Loco offer online ordering?
Yes, you can order online at https://order.elpolloloco.com/menu/w-grand-pkwy-s-w-bellfort-st or use the El Pollo Loco app available on the Apple App Store.
What type of food does El Pollo Loco serve?
El Pollo Loco serves fresh, authentic Mexican food with fire-grilled chicken and handmade guacamole, salsas, and dressings.
Does this El Pollo Loco location have a drive-through?
Yes, this location has a drive-through for convenient service.
What payment methods are accepted at El Pollo Loco?
They accept American Express, Discover, and Visa credit cards.
Is there free Wi-Fi available at El Pollo Loco?
Yes, free Wi-Fi is available for customers at this location.
Where is El Pollo Loco located in Richmond, TX?
El Pollo Loco is located at 5346 W Grand Pkwy S, Richmond, TX 77406, USA.
What nearby places can I visit around El Pollo Loco?
Nearby, you can find Best Buy for electronics shopping, Sally Beauty for cosmetic supplies, and 24 Hour Fitness if you want to work out before or after your meal.
Can I get car repairs or services near El Pollo Loco?
Yes, there are several nearby garage door service providers such as Experts Garage Door Repair Installation Process and Fix Garage Door Richmond close to El Pollo Loco.
Are there any beauty or wellness services near El Pollo Loco?
Yes, nearby you can visit Benefit Cosmetics BrowBar for beauty and spa treatments, Cookie Cutters Haircuts for Kids for haircuts, and Palm Beach Tan for skin care and tanning.