El Pollo Loco

3.9
826 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Richmond,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
5346 W Grand Pkwy S, Richmond, TX
77406, United States

Hours

Reviews

3.9
826 reviews
5 stars
416
4 stars
171
3 stars
85
2 stars
38
1 star
116

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently praised the freshness and taste of the food, particularly the chicken, while some reported issues with overcooked or cold meals.

Customer Service

Mixed reviews on customer service; some employees were noted for being friendly and helpful, while others were described as rude or inattentive.

Cleanliness

Several customers expressed concerns about the cleanliness of the restaurant, mentioning dirty floors and unsanitary conditions.

Order Accuracy

There were multiple complaints about incorrect orders and long wait times, particularly in the drive-thru.

Value for Money

Customers appreciated the portion sizes and pricing, though some felt the prices were steep for the quantity of food.
  • JP
    Jessica Pineda
    Nov 17, 2025
    1.0
    En verdad nadie esta interesado en dar buen servicio alli un pollo que parece que murio y lo sacaron de la otra vida
  • BM
    Bianny Moreno
    Nov 11, 2025
    1.0
    They changed the chicken tostada shell. Now is sooooo tiny very disappointed 😞 barely chicken and everything 😒.
  • MA
    Mari Alecio
    Sep 25, 2025
    5.0
    El personal muy amable, y la comida riquísima 😌
  • HF
    Holly Fuller
    Sep 25, 2025
    5.0
    Food is always fresh. Chicken is tender& moist. Crisp fresh lettuce in salads. Great chips & salsa.
  • RS
    Ramon Salazar
    Sep 15, 2025
    4.0
    Buen pollo asado y frito

Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in Richmond, TX?

El Pollo Loco in Richmond, TX is open from 10:00 AM to 10:00 PM Monday through Sunday.

Does El Pollo Loco offer online ordering?

Yes, you can order online at https://order.elpolloloco.com/menu/w-grand-pkwy-s-w-bellfort-st or use the El Pollo Loco app available on the Apple App Store.