Business Details
About
Mexican Restaurant
Chipotle Aliana is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.2
923 reviews
5 stars
345
4 stars
139
3 stars
80
2 stars
74
1 star
285
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unprofessional staff, with many customers expressing frustration over poor service and lack of basic customer care.
Food Quality
Several customers reported issues with food quality, including undercooked meats, stale chips, and inadequate portion sizes.
Cleanliness
The dining area was frequently described as dirty, with unclean tables and trash bins, contributing to a negative dining experience.
Order Accuracy
Multiple customers experienced issues with incorrect orders, missing items, and lack of available menu items during their visits.
- DJDan JohnJan 5, 20265.0Good food, good service. This location is a consistent Chipotle. Easy to order good food, quick service, plenty of seating and parking. A definite go to when I want fast, filling, and reasonably healthy food.
- TBTL BJan 2, 20261.0Disappointed they refused to sell me a large quesadilla because it was “online only.” It was meant to be for my kid since their kid’s meal quesadillas are so small. It’s just ridiculous they wouldn’t sell it for my kid when I’m right there in front of them. Never going back.
- MBMantu BhattacharyaDec 23, 20251.0Had awful experience at this location.. went there 12/20 at 7:41pm Jaidan the cashier was so polite and nice.. problem started with the girl who had cap on… She was soooooooooooo RUDE !!!!! I asked for little bit extra Salsa she literally gave me 2pcs of tomatoes, and looked at me like I did not pay, but wait that’s not all.. she put 2-3 scoops of Sour cream to get a revenge on me ! The whole time she was looking at me which made me very UNCOMFORTABLE ! I asked for her name she did not say her name another tall girl came and told the girl “Don’t worry about that” and called the next customer on line ! Like really ! I waited 5-6mins to talk to the Manager, Luis.. he said he will talk to her still did not provide me her name ! I’m not going back to this place !
- HAhoriz axoDec 19, 20251.0The staff were unprofessional and more focused on joking around than helping customers. The employee taking my order barely spoke to me and was rude. When I asked for help checking a gift card that had never been used, he made an unnecessary joke instead of helping. Portion sizes were unacceptable. I was given about half a scoop of chicken, and when I asked for extra, I was given basically one piece of meat. There was one kind employee, but she went off the clock before I was served. Overall, bad service and a frustrating experience. I won’t be coming back.
- CCCoryDec 19, 20251.0My experience at this Chipotle was extremely disappointing. The staff working at the time were unprofessional and appeared more focused on joking around than helping customers. One employee taking my order barely spoke to me, didn’t acknowledge basic questions, and came off as very rude. Before ordering, I asked if someone could help check the balance on a gift card that had never been used (I scratched it the same morning). Instead of helping, the employee made a joke implying there was no money on it, which was unnecessary and unprofessional. There was a very kind and helpful woman working, but unfortunately she went off the clock before I was served. When it came to my food, the portioning was unacceptable. I was given about half a scoop of chicken, and when I asked for extra (not even another full scoop), the employee added what was essentially a single piece of meat. That felt intentional and disrespectful. Overall, the service was poor, the attitude was worse, and the experience was not worth the money. I would not recommend coming to this location.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Aliana offer?
Chipotle Mexican Grill in Aliana offers customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
What are the opening hours of Chipotle Mexican Grill at 19235 W Bellfort St?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does the Chipotle in Aliana offer takeout and delivery services?
Yes, this location offers both in-store pickup and delivery services.
How can I order food from Chipotle Mexican Grill in Aliana online?
You can order food online through their website at https://order.chipotle.com/ or using their app available at https://apps.apple.com/us/app/chipotle/id327228455.
Is the Chipotle Mexican Grill in Richmond, TX welcoming to LGBTQ customers?
Yes, this Chipotle location welcomes LGBTQ customers.
What is the contact phone number for Chipotle Mexican Grill in Aliana?
You can reach Chipotle Aliana at +1 832-278-4001.
What nearby grocery stores can I visit before or after dining at Chipotle Aliana?
H-E-B and HEB grocery stores are nearby, offering convenient options for grocery shopping before or after your meal at Chipotle.
Are there fitness centers close to Chipotle Mexican Grill in Aliana?
Yes, nearby fitness centers include Club Pilates and Orangetheory Fitness Aliana, ideal for a workout before or after your meal.
Which nearby places offer healthy drink options near Chipotle Aliana?
Jamba, a smoothie and health food restaurant, is located nearby and offers healthy drinks complementing your visit to Chipotle.
What other dining options are available near Chipotle Mexican Grill in Aliana?
Nearby restaurants include Hopdoddy Burger Bar, Crust Pizza Co., Maple Street Biscuit Company, Marble Slab Creamery, MOD Pizza, Great American Cookies, and Salad and Go, providing a variety of dining experiences close to Chipotle.