Chipotle Mexican Grill

3.2
907 reviews
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About

Mexican Restaurant
Chipotle Aliana is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
19235 W Bellfort St, Richmond, TX
77407, United States

Hours

Reviews

3.2
907 reviews
5 stars
337
4 stars
137
3 stars
80
2 stars
74
1 star
279

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive of customer concerns.

Food Quality

Many customers reported issues with food quality, including overly salty dishes, stale chips, and inconsistent portion sizes.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and floors, contributing to a negative dining experience.

Order Accuracy

Several customers experienced problems with order accuracy, including missing items and incorrect orders.

Management Issues

There were complaints about management, particularly regarding responsiveness to customer complaints and overall staff morale.
  • DT
    Daisy Tann
    Nov 9, 2025
    1.0
    This location gave us half the portion size for my takeout orders. Be aware.
  • CH
    Claudia Hipps
    Oct 26, 2025
    5.0
    A heartfelt thank you to the manager, Luis! I ordered lunch online for my daughters' wonderful elementary teachers, but the pickup time was incorrect. I attempted to call the restaurant, but was redirected to the chat feature. In a hurry, I went to the store and explained the situation to the manager, emphasizing that the lunch was for teachers. He graciously agreed to remake the order and had it ready for pickup. Thank you and your team for helping me brighten the Friday of two amazing teachers.
  • JP
    Joseph Przybilla
    Oct 19, 2025
    1.0
    I don’t know if it’s management or the workers, but coming here past 4 is not a good idea. It’s always overloaded with salt. It’s to the point where you really only taste salt. Sadly in the area this is the only chipotle i actively try to avoid
  • RA
    Rigo Arriaga
    Oct 15, 2025
    1.0
    It was my favorite place but they're already going too far with the salt.
  • RL
    Raven Lawson
    Oct 15, 2025
    2.0
    The chipotle is in the parking lot next to chic fil a Google maps has it sitting in target

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Aliana offer?

Chipotle Mexican Grill in Aliana offers customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the opening hours of Chipotle Mexican Grill at 19235 W Bellfort St?

Chipotle is open daily from 10:45 AM to 11:00 PM.