Numerous reviews highlighted poor service, including long wait times, unresponsive staff, and rude interactions.
Food Quality
Many customers reported unsatisfactory food quality, including cold, overcooked, or incorrect orders.
Cleanliness Concerns
Several reviews mentioned cleanliness issues within the restaurant, affecting the overall dining experience.
Mixed Experiences
While some customers praised specific staff members and enjoyed their meals, many others had negative experiences, indicating inconsistency in service and food quality.
VG
Vanessa Gomez
Jan 1, 2026
1.0
Horrible service i understand its busy and your short handed but she was rude and didn't even acknowledge us as customer no give me a second no nothing. Then we ask if we should seat ourselves? She was like well no but I guess just sit there. We had been standing here looking crazy waiting to at least be acknowledged. We asked if there was a greeter and she said no to a few minutes later see a greeter come out and seat someone else. They never gave a menu or took our drinks before waiting on the people who had arrived after us.
SA
shukla avula
Dec 29, 2025
1.0
Picked up a takeout order and was very disappointed. The onion rings portion was extremely small and partially burnt and broken pieces. Portions of other items in the order were also very small. Buffalo Wild Wings generally has a policy of showing the food at the time of takeout, but that was not done for this order. We trusted the staff to handle this properly and to ensure portions and quality were thoroughly checked ahead of time, but that was not the case. The order was clearly not checked before being handed out. If anyone is getting a takeout order from here please make sure to check it yourself. Will not be returning to this location.
SK
Sufyn Khan
Dec 25, 2025
1.0
We ordered takeout and it was one of the worst decisions we’ve made. The fries were stale, the wings barely had any sauce, and on top of that, our order was incorrect, we were missing wings. When I called back to address the issue a young man answered claimed everything was checked and then hung up on me.
The food quality and customer service were both extremely disappointing. Based on the overall experience, the place didn’t appear clean and it honestly felt like something the city should inspect. I would not recommend this establishment.
TP
Tonya Phillips
Dec 15, 2025
5.0
Great customer service! Food always cooked extra crispy how I like it! I’ve been coming here for years and never had a problem.. special shout out to Ms.Avani & I believe her name is Ms.Danni.. they are always nice & go the extra mile! I will pass up other locations to come to this one! Thank you guys!!
MW
M W
Dec 12, 2025
1.0
I wish I could give a better review. We’ve been here many times in the last several years. I can count on one hand how many times we’ve enjoyed our food here. Tonight was the absolute worst. The person who seated us said they were really busy but less than a third of the restaurant was full. We should’ve known something was wrong because there were seven food delivery people waiting for food at the entrance that looked very irritated. We waited over 40 minutes for chips and queso. We then ordered, and while we expected a wait and were not in a huge hurry, the food took over an hour and when it came, half of it was inedible. I don’t know what happened to the salad but it tasted like someone poured an entire bottle of lemon juice on it. My kid and I were splitting it. I unfortunately put my chicken on top of it before I started eating and then it was ruined by whatever was in the salad. We couldn’t manage to eat more than 3 bites. I’ve never had anything like it. I genuinely hope we don’t get sick. No one could tell us what was on it. Absolutely disgusting! The waiter, bless his heart, was working so hard to assist his tables despite whatever disaster was happening in the kitchen. Absolutely no complaints about him whatsoever. He was friendly and attentive. You could tell he was very new. He told the manager about our food and the manager wouldn’t look at it or anything. Just said to bring us our bill. In the just over two hours we were there, multiple tables of people were seated and never waited on and just ended up leaving. We love Buffalo Wild Wings but will definitely not be returning to this location. It is not consistent at all. The wait staff that has been there for a long time is great. The food here just isn’t worth the money or the wait anymore, especially when there are other locations that ARE consistent. (On a side note, we’ve been sat in the booths by the entrance and had the A/C drip on us and our food on four different occasions as well. That was also gross!)
I really hope someone can help this restaurant!
And I REALLY hope someone looks into whatever was put on the salad.
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Richmond, TX specialize in?
Buffalo Wild Wings specializes in award-winning Buffalo, New York-style wings available in 26 different sauces and seasonings.
What are the operating hours of Buffalo Wild Wings in Richmond?
Buffalo Wild Wings is open every day from 11:00 AM to 1:00 AM.
Where is Buffalo Wild Wings located in Richmond, TX?
Buffalo Wild Wings is located at 5520 W Grand Parkway S, Richmond, TX 77406, USA.
Is Buffalo Wild Wings in Richmond currently open?
No, Buffalo Wild Wings is currently open; it is not closed.
How can I contact Buffalo Wild Wings Richmond by phone?
You can reach Buffalo Wild Wings Richmond at +1 281-232-7024.
Where can I find more information about Buffalo Wild Wings Richmond online?
More information is available on their website at https://www.buffalowildwings.com/locations/us/tx/richmond/5520-w-grand-pkwy--s/sports-bar-200/.
Are there other dining options near Buffalo Wild Wings in Richmond?
Yes, nearby dining options include Slurp Ramen Factory, Yumi Cafe, Russo’s New York Pizzeria & Italian Kitchen, Sushi Hana Fusion Cuisine, Great American Cookies, and Marble Slab Creamery.
What shopping options are available near Buffalo Wild Wings in Richmond?
Nearby shopping places include AT&T Katy and Richmond, Zales Outlet, Kohl's, Men's Wearhouse, Mattress Firm, Paradise Grills, Houston Techs Mechanical, Famous Footwear, and Bella Terra.
Are there health and medical services near Buffalo Wild Wings in Richmond?
Yes, nearby health services include Dr. Christiaan A. Webb, MD (obstetrician and gynecologist), Magic Dental, Smile Studio Orthodontics, Elegant Dental Richmond, and Castle Dental.
What categories of services does Buffalo Wild Wings Richmond belong to?
Buffalo Wild Wings is categorized as a Chicken Wings Restaurant, Sports Bar, Restaurant, and Takeout Restaurant.