Wendy's

3.6
959 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1345 E. Beltline Rd., Richardson, TX
75081, United States

Hours

Reviews

3.6
959 reviews
5 stars
372
4 stars
233
3 stars
144
2 stars
62
1 star
148

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unhelpful managers.

Food Quality

Mixed feedback on food quality; some customers enjoyed their meals while others reported cold or poorly prepared food.

Cleanliness

Several customers praised the cleanliness of the restaurant, noting it as one of the best aspects.

Order Accuracy

Multiple instances of incorrect orders were reported, leading to customer frustration.

Speed of Service

Service speed varied significantly, with some customers experiencing long wait times, especially for drive-thru orders.
  • CC
    Cary Clark
    Nov 5, 2025
    1.0
    Order incorrect
  • LM
    Lorenzo Mercado
    Nov 5, 2025
    1.0
    I ordered two spicy chicken sandwiches and it seemed they had been cooked for sometime. Definitely the worst decision on my part, no wonder the place looks as if were closed.
  • ND
    Nawf Dallas
    Oct 24, 2025
    1.0
    Very unprofessional, you pay all your money to gain points get to the store and can’t use your points. Then the Manager black woman was told that the point system wasn’t working. She just shrugged her shoulders like she didn’t care. Didn’t even try to help. This is like the fourth time this is happened at the same store.
  • MG
    Mark Galati
    Sep 9, 2025
    5.0
    I screamed for Bacon like in the commercial as a dog and they knew that the Baconator was what I wanted. I was not disappointed but next time I'm getting fries and a drink too. However, what caught my attention was the crazy advertisements for something called "Wednesday"!
  • LP
    Lau Pond
    Sep 8, 2025
    1.0
    Picked up orders through the drive through. Girl at the window had an attitude and had me wait at the speaker for over 5 minutes. Took a while but we had 2 orders of food. She hands me 2 small bags and I ask her if she's sure that's everything TWICE. She tells me everything is in the bag both times with tone. We had to go in to get our burgers for both meals cause they were forgotten. She had a lot of confidence for someone who forgot the main part of our meal.

Frequently Asked Questions About Wendy's

Is 1345 E. Beltline Rd. Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.