Business Details
About
Grocery StoreOrganic Food StoreProduce MarketSupermarketBakeryDeliFloristGrocery Delivery ServiceE-commerce ServiceButcher Shop
Looking for a grocery store near you? Visit your local Tom Thumb located at 3411 Custer Pkwy, Richardson, TX. Our friendly staff is here to serve you and your grocery needs, or have your groceries delivered through our Grocery Delivery and DriveUp & Go™ program. If you need immunizations or prescriptions refilled, Tom Thumb pharmacy staff has you covered! Need a bakery near you? Our bakery features birthday cakes, custom cakes, cupcakes and more. Tom Thumb deli offers a variety of party trays and platters or our Order Ahead service allows you to place your bakery or deli order online so it's ready when you get here! At the butcher block you’ll find an assortment of meat and seafood, even sushi trays! The produce department is full of guaranteed fresh fruits and vegetables, perfect for every season! Shop the floral department for beautifully curated bouquets and arrangements. Find Tom Thumb near you today!
Tom Thumb is dedicated to being your one-stop-shop and provides rug doctor rentals or find an in-store bank, Coinstar, and Western Union service! Download our Tom Thumb app for Tom Thumb for U™ to find personalized offers and discounts or check out our Weekly Ad for store savings and earn Gas Points with purchases. For more information, visit or call (972) 470-1360. Stop by and see why our service, convenience, and fresh offerings will make Tom Thumb your favorite local supermarket!
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
1,468 reviews
5 stars
835
4 stars
379
3 stars
125
2 stars
39
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees are praised for their helpfulness, while others are criticized for rudeness and lack of knowledge.
Product Quality
Concerns about expired or spoiled products, particularly in the meat and deli sections, with some customers reporting bad experiences.
Store Cleanliness
Generally positive remarks about the cleanliness and organization of the store, although some customers noted unpleasant odors.
Pricing
Customers find prices to be higher than competitors like Walmart and Kroger, leading to mixed feelings about value.
Grocery Selection
Positive comments on the variety and quality of fresh produce and specialty items, though some customers noted issues with stock availability.
- ZNZoran NisavicNov 12, 20255.0My favorite grocery store chain, with nice kitchen service
- LCLEANN COOMERNov 4, 20254.0Everything was good except for.... EVERY TIME we buy a gallon of tea in the cold section it has dried milk spilt ALL over it. It's pretty gross to say the least! And it's usually the unsweet tea! We have to put it in the sink once we get home and wash it with soap & water!
- ABABS (boo-jan)Nov 2, 20255.0Great shopping experience
- LRLee ROct 12, 20254.0Clean store and friendly customer service. The deli had wonderful options and the pretzel sandwiches were delicious.
- PMPatrice MyersOct 4, 20251.0My Son and Daughter-in law placed an order for grocery delivery on October 3rd and the order was marked complete like it had been delivered but it was not. They found out the 3rd party used to deliver was door dash. They reported it and were told they would receive a refund within 7 days. They called me to see if I could help them get groceries since the refund would take several days. I placed another order that same evening and on my app it showed delivery completed but they again did not receive the order $287 worth. I immediately called and found out Uber was the 3rd party. They attempted to call the driver but they didn’t answer. Tom Thumb support then issued me a refund which will take up to 7 days as well. They do live in an apartment community but the apartment number was listed on each order address. The order I placed I asked that they hand it off to them personally. Nobody seems to know who these groceries were delivered to both times. Finally made a Walmart grocery order and they received it with no problem. I did call the store directly and spoke to Alberto. He took down all of the information as well as our phone numbers for management to call us back when they came in this morning. We still have not heard back from anyone. So someone received close to $500 in groceries yesterday and it’s a mystery as to who or where they ended up. Both Door dash and Uber had no photo of the delivery. In the future they will use Walmart when needing a grocery delivery. **UPDATE October 17th** The store declined my refund so now I have to escalate to get this resolved!!!
Frequently Asked Questions About Tom Thumb
Does Tom Thumb accept SNAP EBT?
Yes, Tom Thumb accepts SNAP EBT for eligible grocery purchases. You can use your EBT card for both grocery delivery and Drive Up & Go™ pickup orders, making it easy and convenient to shop for fresh produce, pantry staples, and everyday essentials. Tom Thumb is committed to providing accessible, affordable grocery options for SNAP recipients. Simply select SNAP EBT as your payment method at checkout when shopping online or in the app.
Does Tom Thumb near me accept Apple Pay?
Yes, Tom Thumb accepts Apple Pay and many other convenient payment methods!
Does Tom Thumb near me have a pharmacy?
Yes, Tom Thumb located at 3411 Custer Pkwy, Richardson, TX has a pharmacy.
How do you use Tom Thumb Points?
To use your Points, just enter your phone number or swipe your Loyalty Card at the fuel pump at a participating station prior to gassing up! Your fuel price will reflect the number of Points you opt to use on each transaction. Note: Points are eligible up to a 25-gallon limit. Maximum Points limits may vary by area. To use your Points, first sign in, then select Tom Thumb for U™ on the menu bar. From there, click on Rewards to see your summary and available Points. Select the Points you wish to redeem. Then just enter your phone number or swipe your loyalty card at checkout and your discounts and/or freebies will automatically be deducted from your total!
Is Tom Thumb located at 3411 Custer Pkwy, Richardson, TX hiring?
Tom Thumb is hiring! We’re building inclusive teams from coast to coast. If you're ready to join our friendly team of associates, we’d love to meet you.
Can I send groceries to another person as a gift?
Yes! Tom Thumb now offers a convenient grocery gifting option. You can easily send groceries to friends, family, or loved ones by selecting “Make this order a gift” at checkout. Just enter the recipient’s information, add a personalized message if you’d like, and we’ll handle the rest. It’s a simple way to send fresh groceries, pantry staples, or household essentials as a thoughtful gift—perfect for holidays, birthdays, or just because.
What are the regular operating hours for Tom Thumb at 3411 Custer Pkwy, Richardson, TX?
Tom Thumb is open daily from 6:00 AM to 11:00 PM.
Does Tom Thumb located at 3411 Custer Pkwy have a pharmacy?
Yes, this Tom Thumb location has a pharmacy available for immunizations and prescription refills.
What COVID-19 vaccination services are available at Tom Thumb?
This location offers COVID-19 vaccines to eligible patients by appointment, following local health department guidelines. You can check eligibility and schedule an appointment at www.tomthumb.com/covid-19.
What payment methods does Tom Thumb accept?
Tom Thumb accepts various payment options including American Express, Apple Pay, Mastercard, Visa, cash, check, and several mobile payment methods like Samsung Pay and Android Pay.
Does Tom Thumb accept SNAP EBT payments?
Yes, Tom Thumb accepts SNAP EBT for eligible grocery purchases, including grocery delivery and Drive Up & Go™ pickup orders.
What types of pickup and delivery services does Tom Thumb offer?
Tom Thumb provides in-store pickup, curbside pickup, delivery, same day delivery, and no-contact delivery services.
How can I use Tom Thumb Points to get discounts?
You can redeem your Tom Thumb Points by entering your phone number or swiping your Loyalty Card at checkout or the fuel pump at participating stations, which will apply discounts and/or freebies automatically.
Are there any nearby places where I can rent movies or purchase Bitcoin?
Yes, near Tom Thumb you can find a Redbox rental kiosk for movies and a Coinstar Kiosk that also functions as a Bitcoin ATM for money transfer services.
What dining options are available near Tom Thumb at 3411 Custer Pkwy?
Nearby dining options include ZENSHI Handcrafted Sushi for sushi lovers, Papa Murphy's for pizza, Wingstop for chicken wings, Tasty Egg Roll II for Chinese cuisine, Subway for sandwiches, and Starbucks for coffee and snacks.
What financial and personal services are available near Tom Thumb?
Nearby, you can access money transfer services at Western Union, banking at Wells Fargo and Chase Bank, eye care services at Texas State Optical, and various beauty salons like SUPERCUTS and Sugaring NYC.