Tom Thumb

4.2
1486 reviews

About

Grocery StoreOrganic Food StoreProduce MarketSupermarketBakeryDeliFloristGrocery Delivery ServiceE-commerce ServiceButcher ShopTom Thumb
Looking for a grocery store near you? Visit your local Tom Thumb located at 3411 Custer Pkwy, Richardson, TX. Our friendly staff is here to serve you and your grocery needs, or have your groceries delivered through our Grocery Delivery and DriveUp & Go™ program. If you need immunizations or prescriptions refilled, Tom Thumb pharmacy staff has you covered! Need a bakery near you? Our bakery features birthday cakes, custom cakes, cupcakes and more. Tom Thumb deli offers a variety of party trays and platters or our Order Ahead service allows you to place your bakery or deli order online so it's ready when you get here! At the butcher block you’ll find an assortment of meat and seafood, even sushi trays! The produce department is full of guaranteed fresh fruits and vegetables, perfect for every season! Shop the floral department for beautifully curated bouquets and arrangements. Find Tom Thumb near you today! Tom Thumb is dedicated to being your one-stop-shop and provides rug doctor rentals or find an in-store bank, Coinstar, and Western Union service! Download our Tom Thumb app for Tom Thumb for U™ to find personalized offers and discounts or check out our Weekly Ad for store savings and earn Gas Points with purchases. For more information, visit or call (972) 470-1360. Stop by and see why our service, convenience, and fresh offerings will make Tom Thumb your favorite local supermarket!

Details

  • DeliveryAvailable
  • DebitAvailable
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

Tom Thumb
3411 Custer Pkwy, Richardson, TX
75080, United States

Hours

Reviews

4.2
1,486 reviews
5 stars
846
4 stars
381
3 stars
128
2 stars
40
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the helpfulness and friendliness of staff, there were notable complaints about rude service and poor customer support experiences.

Cleanliness

The store is frequently described as clean and well-organized, contributing positively to the shopping experience.

Product Quality

Several reviews highlighted issues with expired or spoiled products, particularly in the meat and deli sections, leading to customer dissatisfaction.

Pricing

Customers noted that prices are generally higher compared to competitors, which some found off-putting, while others appreciated the quality and selection.

Checkout Experience

There were complaints about long wait times at checkout and insufficient staffing, which frustrated customers during busy periods.
  • RS
    Rhia Ranada- Scott
    5 days ago
    3.0
    may not have as many options as other grocery stores, but their bread selection is excellent. Fresh and high quality every time.
  • KG
    Keren Glenn
    6 days ago
    5.0
    I am so grateful for this store since Tom Thumb so rudely closed down my neighborhood store.
  • TT
    Tracy
    Dec 23, 2025
    5.0
    I got to say this is the best store I shop at I have been coming in daily for almost 6 years. The store is always clean and the food is fresh! Today in the dairy area was so pretty and neat! And Jesse an employee was so helpful and kind he helped me and I watched him help a few others he is always friendly and willing to help and goes above and beyond customer service!! He even goes out of his way to go into the back refrigerator to check and see if something is in stock when it's not in the shelf! This is my go to store. Keep up the great work yall!!
  • AH
    Allan Hickman
    Dec 7, 2025
    1.0
    Pathetic store , false advertising, checked with front desk before buying member store deals . Rang up differently that what I w as told . Specifically special on chip buy 3 get the 3 free can mix and match that was on most chips . Bought selected ones and got rung up full price for all . This is the second time this has happened . Won’t shop here again I woulld encourage everyone to drive a little father down Custer to Kroger, you won’t be disappointed
  • AA
    Alexandre.'.
    Dec 4, 2025
    5.0
    Amei conhecer a loja.A primeira impressão ao entrar na loja Tom Thumb, especialmente na categoria de multicoisas, é a de um verdadeiro centro de soluções para o dia a dia, destacando-se pela impressionante diversidade de itens disponíveis. A experiência de compra é elevada pela sensação de que é possível encontrar de tudo um pouco, desde utilidades domésticas e ferramentas básicas até acessórios criativos e artigos de papelaria. Essa ampla variedade não apenas poupa o tempo do cliente, que evita ter de visitar várias lojas, mas também estimula a descoberta, transformando uma simples ida às compras em uma exploração agradável, onde soluções práticas e pequenos achados estão sempre ao alcance das mãos. O que realmente consolida a avaliação positiva é a excelente política de preços praticada pela loja, que consegue equilibrar qualidade e economia. É notável como a Tom Thumb oferece um sortimento tão vasto sem onerar excessivamente o consumidor, provando que é possível ter acesso a uma grande gama de produtos — desde os essenciais até aqueles mais específicos e inovadores — com valores justos e competitivos. Essa combinação de um estoque diversificado com um custo-benefício atraente posiciona a loja como um recurso valioso e confiável, tornando-a o destino ideal para quem busca resolver pequenos problemas da rotina ou simplesmente adquirir novidades de forma inteligente.

Frequently Asked Questions About Tom Thumb

Does Tom Thumb accept SNAP EBT?

Yes, Tom Thumb accepts SNAP EBT for eligible grocery purchases. You can use your EBT card for both grocery delivery and Drive Up & Go™ pickup orders, making it easy and convenient to shop for fresh produce, pantry staples, and everyday essentials. Tom Thumb is committed to providing accessible, affordable grocery options for SNAP recipients. Simply select SNAP EBT as your payment method at checkout when shopping online or in the app.

Does Tom Thumb near me accept Apple Pay?

Yes, Tom Thumb accepts Apple Pay and many other convenient payment methods!