Business Details
About
Grocery StoreOrganic Food StoreProduce MarketSupermarketBakeryDeliFloristGrocery Delivery ServiceE-commerce ServiceButcher ShopTom Thumb
Looking for a grocery store near you? Visit your local Tom Thumb located at 3411 Custer Pkwy, Richardson, TX. Our friendly staff is here to serve you and your grocery needs, or have your groceries delivered through our Grocery Delivery and DriveUp & Go™ program. If you need immunizations or prescriptions refilled, Tom Thumb pharmacy staff has you covered! Need a bakery near you? Our bakery features birthday cakes, custom cakes, cupcakes and more. Tom Thumb deli offers a variety of party trays and platters or our Order Ahead service allows you to place your bakery or deli order online so it's ready when you get here! At the butcher block you’ll find an assortment of meat and seafood, even sushi trays! The produce department is full of guaranteed fresh fruits and vegetables, perfect for every season! Shop the floral department for beautifully curated bouquets and arrangements. Find Tom Thumb near you today!
Tom Thumb is dedicated to being your one-stop-shop and provides rug doctor rentals or find an in-store bank, Coinstar, and Western Union service! Download our Tom Thumb app for Tom Thumb for U™ to find personalized offers and discounts or check out our Weekly Ad for store savings and earn Gas Points with purchases. For more information, visit or call (972) 470-1360. Stop by and see why our service, convenience, and fresh offerings will make Tom Thumb your favorite local supermarket!
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
1,486 reviews
5 stars
846
4 stars
381
3 stars
128
2 stars
40
1 star
91
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and friendliness of staff, there were notable complaints about rude service and poor customer support experiences.
Cleanliness
The store is frequently described as clean and well-organized, contributing positively to the shopping experience.
Product Quality
Several reviews highlighted issues with expired or spoiled products, particularly in the meat and deli sections, leading to customer dissatisfaction.
Pricing
Customers noted that prices are generally higher compared to competitors, which some found off-putting, while others appreciated the quality and selection.
Checkout Experience
There were complaints about long wait times at checkout and insufficient staffing, which frustrated customers during busy periods.
- RSRhia Ranada- Scott5 days ago3.0may not have as many options as other grocery stores, but their bread selection is excellent. Fresh and high quality every time.
- KGKeren Glenn6 days ago5.0I am so grateful for this store since Tom Thumb so rudely closed down my neighborhood store.
- TTTracyDec 23, 20255.0I got to say this is the best store I shop at I have been coming in daily for almost 6 years. The store is always clean and the food is fresh! Today in the dairy area was so pretty and neat! And Jesse an employee was so helpful and kind he helped me and I watched him help a few others he is always friendly and willing to help and goes above and beyond customer service!! He even goes out of his way to go into the back refrigerator to check and see if something is in stock when it's not in the shelf! This is my go to store. Keep up the great work yall!!
- AHAllan HickmanDec 7, 20251.0Pathetic store , false advertising, checked with front desk before buying member store deals . Rang up differently that what I w as told . Specifically special on chip buy 3 get the 3 free can mix and match that was on most chips . Bought selected ones and got rung up full price for all . This is the second time this has happened . Won’t shop here again I woulld encourage everyone to drive a little father down Custer to Kroger, you won’t be disappointed
- AAAlexandre.'.Dec 4, 20255.0Amei conhecer a loja.A primeira impressão ao entrar na loja Tom Thumb, especialmente na categoria de multicoisas, é a de um verdadeiro centro de soluções para o dia a dia, destacando-se pela impressionante diversidade de itens disponíveis. A experiência de compra é elevada pela sensação de que é possível encontrar de tudo um pouco, desde utilidades domésticas e ferramentas básicas até acessórios criativos e artigos de papelaria. Essa ampla variedade não apenas poupa o tempo do cliente, que evita ter de visitar várias lojas, mas também estimula a descoberta, transformando uma simples ida às compras em uma exploração agradável, onde soluções práticas e pequenos achados estão sempre ao alcance das mãos. O que realmente consolida a avaliação positiva é a excelente política de preços praticada pela loja, que consegue equilibrar qualidade e economia. É notável como a Tom Thumb oferece um sortimento tão vasto sem onerar excessivamente o consumidor, provando que é possível ter acesso a uma grande gama de produtos — desde os essenciais até aqueles mais específicos e inovadores — com valores justos e competitivos. Essa combinação de um estoque diversificado com um custo-benefício atraente posiciona a loja como um recurso valioso e confiável, tornando-a o destino ideal para quem busca resolver pequenos problemas da rotina ou simplesmente adquirir novidades de forma inteligente.
Frequently Asked Questions About Tom Thumb
Does Tom Thumb accept SNAP EBT?
Yes, Tom Thumb accepts SNAP EBT for eligible grocery purchases. You can use your EBT card for both grocery delivery and Drive Up & Go™ pickup orders, making it easy and convenient to shop for fresh produce, pantry staples, and everyday essentials. Tom Thumb is committed to providing accessible, affordable grocery options for SNAP recipients. Simply select SNAP EBT as your payment method at checkout when shopping online or in the app.
Does Tom Thumb near me accept Apple Pay?
Yes, Tom Thumb accepts Apple Pay and many other convenient payment methods!
Does Tom Thumb near me have a pharmacy?
Yes, Tom Thumb located at 3411 Custer Pkwy, Richardson, TX has a pharmacy.
How do you use Tom Thumb Points?
To use your Points, just enter your phone number or swipe your Loyalty Card at the fuel pump at a participating station prior to gassing up! Your fuel price will reflect the number of Points you opt to use on each transaction. Note: Points are eligible up to a 25-gallon limit. Maximum Points limits may vary by area. To use your Points, first sign in, then select Tom Thumb for U™ on the menu bar. From there, click on Rewards to see your summary and available Points. Select the Points you wish to redeem. Then just enter your phone number or swipe your loyalty card at checkout and your discounts and/or freebies will automatically be deducted from your total!
Is Tom Thumb located at 3411 Custer Pkwy, Richardson, TX hiring?
Tom Thumb is hiring! We’re building inclusive teams from coast to coast. If you're ready to join our friendly team of associates, we’d love to meet you.
Can I send groceries to another person as a gift?
Yes! Tom Thumb now offers a convenient grocery gifting option. You can easily send groceries to friends, family, or loved ones by selecting “Make this order a gift” at checkout. Just enter the recipient’s information, add a personalized message if you’d like, and we’ll handle the rest. It’s a simple way to send fresh groceries, pantry staples, or household essentials as a thoughtful gift—perfect for holidays, birthdays, or just because.
What are the regular operating hours for Tom Thumb at 3411 Custer Pkwy, Richardson, TX?
Tom Thumb is open daily from 6:00 AM to 11:00 PM.
Does Tom Thumb located at 3411 Custer Pkwy have a pharmacy?
Yes, this Tom Thumb location has a pharmacy available for immunizations and prescription refills.
What COVID-19 vaccination services are available at Tom Thumb?
This location offers COVID-19 vaccines to eligible patients by appointment, following local health department guidelines. You can check eligibility and schedule an appointment at www.tomthumb.com/covid-19.
What payment methods does Tom Thumb accept?
Tom Thumb accepts various payment options including American Express, Apple Pay, Mastercard, Visa, cash, check, and several mobile payment methods like Samsung Pay and Android Pay.
Does Tom Thumb accept SNAP EBT payments?
Yes, Tom Thumb accepts SNAP EBT for eligible grocery purchases, including grocery delivery and Drive Up & Go™ pickup orders.
What types of pickup and delivery services does Tom Thumb offer?
Tom Thumb provides in-store pickup, curbside pickup, delivery, same day delivery, and no-contact delivery services.
How can I use Tom Thumb Points to get discounts?
You can redeem your Tom Thumb Points by entering your phone number or swiping your Loyalty Card at checkout or the fuel pump at participating stations, which will apply discounts and/or freebies automatically.
Are there any nearby places where I can rent movies or purchase Bitcoin?
Yes, near Tom Thumb you can find a Redbox rental kiosk for movies and a Coinstar Kiosk that also functions as a Bitcoin ATM for money transfer services.
What dining options are available near Tom Thumb at 3411 Custer Pkwy?
Nearby dining options include ZENSHI Handcrafted Sushi for sushi lovers, Papa Murphy's for pizza, Wingstop for chicken wings, Tasty Egg Roll II for Chinese cuisine, Subway for sandwiches, and Starbucks for coffee and snacks.
What financial and personal services are available near Tom Thumb?
Nearby, you can access money transfer services at Western Union, banking at Wells Fargo and Chase Bank, eye care services at Texas State Optical, and various beauty salons like SUPERCUTS and Sugaring NYC.