Customers generally praised the burgers for being delicious and well-prepared, though some noted issues with greasiness and inconsistency in cooking.
Customer Service
Service experiences varied widely; while some staff were described as friendly and helpful, others were reported as rude or unprofessional.
Pricing Transparency
Multiple reviews highlighted dissatisfaction with undisclosed service fees and credit card surcharges, leading to frustration among customers.
Cleanliness
Several customers mentioned cleanliness issues, particularly in the bathrooms, which detracted from their overall experience.
Atmosphere
The restaurant's ambiance was generally well-received, with many appreciating the inviting and clean environment.
KT
Karl Tolar
3 days ago
5.0
Great burger with lots of options at a decent price. The curly fries are crispy and delicious. Owners were super friendly. Would definitely come back.
SK
Sheetal Kumar
Feb 24, 2026
1.0
The guy at the cashier with long hair/a ponytail is always sulking and kinda finds it stressful to even give a hot sauce !this is not the first time this has happened to me,kinda sucks ! Food is amazing so as the atmosphere! But his personality to customer service is a negative!
NH
Nichole Haley
Feb 24, 2026
4.0
I have been to this restaurant once and only
ordered the Curly Fries and added cheese. The order was to go. When I arrived home 5 minutes after pickup, the fries were delicious; still tasty and crispy, without being soggy or cold. Thank goodness they were not oily!!! There was just the right amount of cheese and not even that made them soggy or greasy.
However, I saw Sarina's review about the food, atmosphere, etc. When I got to the financial part at the end , I was shocked. I, too, payed with a credit card, but was in a hurry and didn't even look at it. That is, if the itemized receipt was given or offered to me. I can't recall that part BUT I know that I wasn't aware that the business was/is passing the 3% service free off to the customer. They don't disclose or mention it to customers-sneaky. That act of passing THEIR fee to us is VERY illegal and it struck a cord within me bc SO many businesses are doing this now, I have noticed. I understand that they are a new business and want to be profitable, but they'll never get there while cutting corners & being shady. The 3% on each credit card transaction does add up BUT is the payout worth your reputation, and possibly being reported?
I will give The Burger Den another try in a couple of months and use a credit card ro pay. Hopefully the food will still be as good as the 1st time and they will have rectified their financial mistake. Everyone deserves a chance.
JP
Joseph Price
Feb 21, 2026
4.0
Burgers were good. Buns were the best part. Toppings were good. Meat was just okay. Fries were great. Bathroom was filthy.
AD
Andrew DuPuis
Feb 18, 2026
5.0
The staff and restaurant were very inviting and clean. My food was waiting for me and they kept my shake cold in the back fridge until I arrived. The shake was silky smooth and not so thick that it got stuck in my straw, it was just right! Burgers amd curly fries were delicious. The amount of options to customize my burger will keep me coming back for sure!
What are the regular business hours of The Burger Life?
The Burger Life is open Monday to Thursday from 11:00 AM to 11:00 PM, Friday and Saturday from 11:00 AM to 2:00 AM, and Sunday from 11:00 AM to 10:00 PM.
Does The Burger Life offer delivery and in-store pickup services?
Yes, The Burger Life offers both in-store pickup and delivery services.
What are the takeout hours for The Burger Life?
Takeout is available from 11:00 AM to 10:45 PM Monday through Thursday, until 1:45 AM on Friday and Saturday, and until 9:45 PM on Sunday.
During what hours can I get food delivered from The Burger Life?
Delivery is available from 11:00 AM to 10:45 PM Monday through Thursday, until 1:45 AM on Friday and Saturday, and until 9:45 PM on Sunday.
Where is The Burger Life located?
The Burger Life is located at 1801 N Greenville Ave Suite 100, Richardson, TX 75081, USA.
What types of cuisine and food options does The Burger Life offer?
The Burger Life is a burger joint and offers American fast food including hamburgers, sandwiches, chicken wings, halal options, vegetarian dishes, and catering services.
How can I view the menu or place an order at The Burger Life online?
You can view the menu and place orders online at https://theburgerlife.com/menu or visit their main website at https://theburgerlife.com.
What are some nearby restaurants where I can dine before or after visiting The Burger Life?
Nearby restaurants include Heritage Caterers, New York Eats (Mediterranean), Chabarthai (Thai), Bawarchi Indian Cuisine, Bawarchi Biryani Point (Indian), Yoshi Shabu Shabu (Japanese/Asian), and Mena's Tex Mex (Tex-Mex/American).
Are there any wellness or spa services near The Burger Life?
Yes, nearby you can find Modern Thai Spa and Studio Martica Massage & Spa for massage therapy and spa services, as well as Carlos & Co Salon and Hair by KeitraH for hair and beauty services.
What nearby amenities can help visitors attending The Burger Life with transportation or other needs?
Nearby amenities include Richardson Garage Door Repair and Plumbing Repair Richardson TX for home services, Service First Mortgage for financial service needs, and Post Eastside for accommodation and bar options. These can assist visitors with various needs when visiting the area.
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