Brand Certified
Sonic Drive-In
3.5(1072 reviews)
Certified by Sonic Drive-In • Mar 01, 2026
Business Details
605 South Plano Road, Richardson, TX
75081, United States
Certified by Sonic Drive-In • Mar 01, 2026
(972) 497-9952
Certified by Sonic Drive-In • Mar 01, 2026
http://www.sonicdrivein.com/locations/us/tx/richardson/605-south-plano-road/store-4853
Certified by Sonic Drive-In • Mar 01, 2026
About
Certified by Sonic Drive-In • Mar 01, 2026
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Richardson, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 605 South Plano Road for the ultimate SONIC experience!
Location
Certified by Sonic Drive-In • Mar 01, 2026
Hours
Certified by Sonic Drive-In • Mar 01, 2026
Reviews
3.5
1,072 reviews
5 stars
423
4 stars
203
3 stars
169
2 stars
67
1 star
210
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some staff members received praise for their friendliness and attentiveness, others were reported as rude and unhelpful, leading to a mixed experience for customers.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and poor communication regarding order fulfillment.
Food Quality
Customers frequently complained about the quality of food, including cold items, stale ingredients, and incorrect preparation.
Wait Times
Many customers reported long wait times for their orders, both in-store and through mobile ordering, contributing to overall dissatisfaction.
Management Issues
Several reviews mentioned unprofessional behavior from management and staff, with complaints about rudeness and lack of accountability for service failures.
- SSSteve Salavarria6 days ago4.0I'm not sure why so many parking places had the kiosks/touchpads removed. First it was the roller skates disappearing!? ;-)
- HVHoney ValentinoJan 19, 20265.0We went through the drive though and the lady was so nice I don’t normally leave reviews on drive through but I was so impressed with her customer service. She was very kind in the questions I asked. She did this location well! Her name was Miranda! She did a fantastic job!! She needs to train these other places how to treat customers!
- JBJim BryanJan 14, 20265.0Amber provides great customer service!
- STSean TheBombDec 20, 20251.0Accidentally ordered online for this location. Immediately tried to call to cancel, but they repeatedly declined the call after one ring. They always have terrible service anyways, so I can’t say I’m surprised. If you really want sonic, it’s worth it to drive further away than go to this one.
- LLLyle LandDec 18, 20255.0All Sonics are operated well, but this location is always top tier. What prompted this 5 star review is that the car hop Amber was making the rounds checking to see if all the customers are still good after receiving their orders. I've personally thanked the manager Avery for their excellent service and quality of food. We discussed how great Amber always is in her cheerful service. All of the staff here is great at service. This location will continue to have my loyalty Lyle Land
Brand Certified Facts from Sonic Drive-In
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Certified March 01, 2026Yext Knowledge Graph
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