Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Richardson, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 605 South Plano Road for the ultimate SONIC experience!
Location
Hours
Reviews
3.5
1,069 reviews
5 stars
421
4 stars
202
3 stars
169
2 stars
68
1 star
209
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with staff, with some employees praised for their friendliness while others were reported as rude or unhelpful.
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong food, leading to frustration and dissatisfaction.
Food Quality
Several reviews mentioned poor food quality, including cold or stale items, and complaints about the preparation of specific menu items.
Wait Times
Customers frequently noted long wait times for service and food, contributing to a negative overall experience.
Management Issues
There were multiple complaints about rude management and a lack of responsiveness to customer concerns.
- STSean TheBombDec 20, 20251.0Accidentally ordered online for this location. Immediately tried to call to cancel, but they repeatedly declined the call after one ring. They always have terrible service anyways, so I can’t say I’m surprised. If you really want sonic, it’s worth it to drive further away than go to this one.
- LLLyle LandDec 18, 20255.0All Sonics are operated well, but this location is always top tier. What prompted this 5 star review is that the car hop Amber was making the rounds checking to see if all the customers are still good after receiving their orders. I've personally thanked the manager Avery for their excellent service and quality of food. We discussed how great Amber always is in her cheerful service. All of the staff here is great at service. This location will continue to have my loyalty Lyle Land
- LVLupe VillalbaNov 19, 20255.0The link to do the survey on the website doesn't work. Regardless, i would like to share my experience, Miranda was the sweetest attendant! She was super kind, very attentive, and helpful. Will definitely go back thanks to her 😊!!!
- JHJacque HoltNov 14, 20251.0I tried to order in the drive through for lunch. They couldn't hear me on the intercom because there were 3-4 people blowing leaves in the parking lot. I pulled forward and eventually Valerie came out and told me they couldn't hear me but I needed to be at the intercom to place my order. I tried to give her my order and she still yelled at me that she couldn't hear me. I said nevermind and she started saying "no ma'am, you don't come here being rude". I tried to explain that it wouldn't matter where I was is she couldn't hear me have to face. Then she tapped my car door and said "have a better day." Really awful service. I left without purchasing anything and won't be back to this location. Maybe have your landscape people come when it's not during the lunch hour. There was nothing I could have done to get my order taken clearly.
- YKYraunaj KcalbNov 12, 20255.0I went to get my favorite drink which is a 44 Oz cherry limeade today and got excellent friendly service from " Miranda" who was so professional and her greeting made me wanna come back to just this location only for her great customer care! Please give her a raise and a trainee position on how to make a customer feel valued because she did that for my family and I today! We ended up ordering 3 more drinks and a grill cheese just because!🥰 Thanks again Miranda, and we will be back!🥰❤️❤️❤️❤️👏🏾👏🏾👏🏾👏🏾👏🏾