Smashburger

Reviews

• RS

  Robert Springfield

  Nov 12, 2025
  1.0
  Ordered the Colorado burger with tots. Noticed people were waiting for their to go order. They were complaining because it’s taking a long time. Staff looked confused. My bun was COLD, tots was also cold. I will not return.
• CC

  Courtney

  Nov 12, 2025
  2.0
  Food was delicious! Service was TERRIBLE! I got a burger, fries and side of chili (for my burger). They brought me my burger and that was it. When I told them I needed the frys and chili it took them 15 minutes to bring it to me. And that was after asking for it for the third time (as I saw other food going out with fries on plate and the chili is premade so just needed to be put in a cup). By then my burger was cold and the chili wasn't even hot enough to melt the cheese it had sprinkled on top. There was no one in line when I got there and by the time I left, people were standing around waiting for their food and the food window was backed up. It was not the kitchens fault by any means. It was the 2 people at the front who didnt know there left hand from their right. Either they need more training or to find people who care about having a job. You could tell the kitchen was frustrated with them also. Won't be going back.
• AC

  Andrew Coates

  Nov 12, 2025
  1.0
  Went to this location on 11/9 and had my worst restaurant experience in recent memory. It literally took 40 minutes from time of order to receiving it, and it was only then that I realized the person ringing me up typed in the wrong burger. I can get over that because it's a burger it still tastes fine, but it was a jarring experience to sit there and watch the burger cool off on the counter while it took another 15 minutes for my tots to be served up. It begs the question if they just forgot to drop them in the fryer. It did not seem like the front-of-house staff were communicating with the kitchen what they needed either. Not very complicated to say, "hey, this one is still missing the tots." What bothers me is that there was zero urgency among the staff - everyone was quiet, moving like zombies, the kitchen was discombobulated and seemed like they had no idea what they were doing, and most importantly there was no leadership trying to get it together. In my own experience working in the food industry, these are the times a manager should be lighting a fire under everyone, giving people direction, and getting the situation under control. I hardly ever leave reviews at all - the reason I am going to this extent is to make whomever owns this place aware that it was a terrible experience - you need a new manager. Edit to add some context: there were probably only 10 people in the queue max, maybe less, and I was in the middle of the queue. So they were just a normal amount of busy but nothing that should justify a 40 minute wait.
• GJ

  Gerry John

  Nov 1, 2025
  5.0
  Smashburger is always good. Thin patties with crusty edges, different toppings. Colorado smash for those wanted a little spiciness. Add in Scorchin' Hot Tots for some Nashville hot flavor and heat. Cool it down with a shake, like a salted caramel chocolate chip. Good amount of options and consistently good food. Lots of parking.
• YM

  Yolanda M.

  Oct 29, 2025
  2.0
  Bacon horrible Sweet potato fries should have been left alone because the tiny hard waffles fries were horrible Waited 20 minutes and food was cold and all I heard was 2 men gossiping and probably spitting over my food. I won’t come back which is sad. Please consider shutting down all locations, effective immediately.

Frequently Asked Questions About Smashburger