Pizza Hut

3.3
413 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 1602 E Belt Line Rd in Richardson, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
1602 E Belt Line Rd, Richardson, TX
75081, United States

Hours

Reviews

3.3
413 reviews
5 stars
177
4 stars
51
3 stars
19
2 stars
38
1 star
128

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported unprofessional and rude service, with issues in communication and responsiveness.

Order Accuracy

Numerous complaints about incorrect orders, missing items, and poor adherence to special requests.

Delivery Issues

Frequent delays in delivery times and problems with orders being marked as delivered when they were not.

Food Quality

Mixed reviews on food quality, with some customers receiving cold or poorly made pizzas.

Cleanliness

Concerns raised about the cleanliness of the location, with reports of unsanitary conditions.
  • NB
    Noah Begley
    Nov 17, 2025
    1.0
    I placed my order ar 5:40 on a Monday only to receive it at 6:50. When I placed the order the expected time was 20- 30 min. You can see in my photo that it is still showed preparing 30 min after it was scheduled to be delivered. I had called the store to see if there was an issue, and was met with an indifferent employee stating that they only had one delivery driver. Unfortunately on top of this, the chicken was rubbery, and the pizza had absorbed the flavor of cardboard. Its a shame, Pizza Hut used to have the best pizza, and maybe they still do, but don't expect that from this location. I should further explain this is not the first issue I have had at this location with quality, but it will probably be the last.
  • JG
    Jeremi Gracy
    Nov 16, 2025
    2.0
    DIRTY IS ALL IM SAYING
  • YC
    Yari Pérez cedeño
    Nov 11, 2025
    1.0
    If you could give -0 to the service was perfect, horrible service, calls answer you and they leave you talking only with the online call and the complaint s of the service I will put them directly with the manager today 11/11/25 at 6:04pm , attended by a white-skinned girl who speaks English and Spanish.
  • RD
    Racquel Dawn
    Oct 19, 2025
    1.0
    I placed my order and the delivery quote time was 7:41 pm - 7:49 pm. I checked the status of my order and it said “delivered at 7:37 pm, dig in” at this time it was 7:42 pm. I checked and there was no order. Since the latest was noted 7:49 pm, I waited until 7:50-7:55 pm to call to check the status, as my order was marked delivered at 7:37 pm. I called and was met with an unprofessional worker. She asked if it was delivery or carry out, and I expressed I placed an order for delivery and it was marked as delivered at 7:37 pm, but I have no order. She immediately responded with “it’s on its way”. No questions on who she was speaking with or confirming the order and address. So I said “do you know where it’s going?” And she asked if she could place me on hold. I was on hold and she never came back. I ended up hanging up as I saw the delivery driver parked at 8:02 pm, delivering my pizza at 8:04 pm, that was marked as delivered at 7:37 pm. This overall experience was disappointing and it’s becoming more common to have such poor experiences with this company as a whole. Previous orders from this location has been delivered with the most unprofessional workers. It really just puts a bad taste in your mouth, because customer service is not what it used to be. Workers have no care in the world for the service provided. If you’re running behind, I understand. Communication is key. But to mark things as delivered to hit numbers, when you’re not, is crazy.
  • LG
    lionel galvan
    Oct 6, 2025
    1.0
    45 mins to make a pizza melt. Ridiculous. Had to wait almost 30 mins at restaurant for it. Then the lady tried to short me by not giving me my 1.29 Parmesan cheese.

Frequently Asked Questions About Pizza Hut

Where is the Pizza Hut in Richardson, TX located?

Pizza Hut is located at 1602 E Belt Line Rd in Richardson, TX 75081.

What are the operating hours for Pizza Hut on weekdays?

Pizza Hut is open from 10:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday.