Jimmy John's

4.2
288 reviews

About

Sandwich Restaurant

Location

Jimmy John's
285 W Campbell Rd, Richardson, TX
75080, United States

Hours

Reviews

4.2
288 reviews
5 stars
180
4 stars
53
3 stars
13
2 stars
9
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, noting improvements in service and responsiveness to issues.

Food Quality

Overall, the sandwiches were described as fresh and delicious, although there were occasional complaints about specific items being poorly prepared.

Order Accuracy

While many customers reported accurate orders, there were several instances of incorrect items or missing ingredients, particularly with delivery orders.

Delivery Speed

Delivery times were inconsistent, with some customers experiencing delays and issues with communication regarding their orders.

Management Response

The new management received positive feedback for addressing past issues and improving the overall customer experience.
  • SR
    Serenity Read
    Jan 3, 2026
    1.0
    Closed early turned off ovens at 8:45 went to get a sub and got turned down service.
  • WS
    William Stalley
    Dec 19, 2025
    5.0
    AS ALWAYS SERVICE AND FOOD SPOT ON! KRYSTAL AND THE CREW ARE AWESOME!!! The best compliment you can give a place like this is keep coming back hey this is why I continuously come back!
  • RL
    Rebecca Lane
    Nov 4, 2025
    5.0
    Ordered 6 subs to go, staff acted bothered when I walked in the door to pick up. Not really a friendly welcome or atmosphere. Order was technically correct however they skimped on everything and it looked very thrown together. Usually a BIG fan of Jimmy John’s, can’t say I will be ordering from this particular location again. UPDATE: I have worked with this location based on my prior review and they have been more than gracious in making sure I had a better experience. I have updated my review to reflect my rating to the five stars that they now deserve. I received a new order and there were zero complaints or issues. Chris helped me organize and everything ordered was fresh and delicious. The staff were welcoming and very kind. 100% turn around for a much better experience. Will be ordering some catering boxes in the near future.
  • VH
    victoria hamlin
    Sep 19, 2025
    5.0
    The nicest people ever!!! Extremely helpful when I didn’t know what to order, will definitely be coming back to this location again! Sandwich was awesome :)))
  • JR
    J Reynolds
    Sep 19, 2025
    5.0
    Had an ordered delivered through ezcater. The team was responsive for a few questions we had regarding vegetarian options. They delivered on time and the students greatly enjoyed the food. :)