Customer Service
Many customers praised the friendly and helpful staff, noting improvements in service and responsiveness to issues.
Food Quality
Overall, the sandwiches were described as fresh and delicious, although there were occasional complaints about specific items being poorly prepared.
Order Accuracy
While many customers reported accurate orders, there were several instances of incorrect items or missing ingredients, particularly with delivery orders.
Delivery Speed
Delivery times were inconsistent, with some customers experiencing delays and issues with communication regarding their orders.
Management Response
The new management received positive feedback for addressing past issues and improving the overall customer experience.