Jimmy John's

3.5
185 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1425 E Belt Line Rd, Richardson, TX
75081, United States

Hours

Reviews

3.5
185 reviews
5 stars
86
4 stars
36
3 stars
5
2 stars
5
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including staff being rude, inattentive, and unprofessional.

Food Quality

Several customers reported issues with food quality, such as stale bread, incorrect orders, and insufficient ingredients.

Cleanliness

While some customers praised the cleanliness of the location, others noted unsanitary conditions and a lack of attention to cleanliness.

Staffing Issues

Many reviews mentioned understaffing, leading to slow service and long wait times, particularly during busy hours.

Management Concerns

Customers expressed dissatisfaction with management, citing poor handling of complaints and operational issues like running out of bread.
  • RN
    Rugess Nome
    Dec 3, 2025
    1.0
    I will not spend my money here again, and I would recommend people spend theirs someplace else, they do not care about customers or the food, went in to order a sandwich and some worker (a man with purple/pink hair) ignored my presence for about 7 minutes... no greeting at all. When he finally go to taking my order, he seemed annoyed and upset about it (as I could hear him mumbling to himself and his attitude), sorry I tried to order at your restaurant, never again.
  • NM
    Nayely M
    Nov 25, 2025
    1.0
    This place is usually good so not sure what is going on. The bread was stale and only 2 slices of turkey. The person that made the sandwich looked like she did not want to be there at all.
  • BB
    br370830
    Nov 6, 2025
    1.0
    EDIT: the sandwich barely had any ingredients. Waste of $12. One of the worst JJ’s locations. I’ve ordered from this location multiple times and they are always incredibly slow and lack any customer service. Walked in at 1PM and saw half of the employees not doing any work. Then after not being addressed for 10 min I finally asked if they had my pick up order, then I had to wait even longer to get my sandwich. Will not be returning to this location.
  • MM
    Michelle
    Oct 19, 2025
    5.0
    Best location. I drive 30 minutes for this location. Yes it's worth it. Food is always good. The people make it even better. Great staff. OK JJ now this location needs more help. I am here on a Sunday and it's busy with only 1 person working.
  • CG
    Carrie Gensler
    Oct 17, 2025
    2.0
    Ordered 2 sandwiches at 11:05 a.m. Got them at 12:36 p.m. Delivery guy reeked of marijuana. Called to talk to a manager who informed me that they are no longer freaky fast, they are freaky fresh. Which he then said, and “I’m not sure that we’re even that”. Only one delivery driver, so if anyone needs a job they definitely need help.