Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Richardson,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.3
1,590 reviews
5 stars
1,057
4 stars
259
3 stars
124
2 stars
51
1 star
99
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently praised the delicious and fresh food, particularly the grilled chicken and tacos.
Customer Service
Many reviews highlighted the friendly and attentive staff, with specific mentions of employees like Elva and Gloria.
Cleanliness
While some customers noted cleanliness in the dining area, there were complaints about unsanitary practices, particularly regarding table cleaning.
Value for Money
Several customers felt that the prices were high for the portion sizes and quality, with some expressing disappointment over missing items in their orders.
Mixed Experiences
While many enjoyed their meals, there were notable complaints about food quality inconsistencies and service issues during busy times.
- RHRudy HurtadoNov 12, 20255.0Muy lindo y atienden rapido
- EEErickNov 5, 20255.0I love the horchata from this place and i get it pretty often. The staff is very friendly, the food is also a must try . 10/10
- GGGretty GonzalezNov 4, 20251.0Estoy en pollo loco de beltline y no atiende. A las personas, van 3 clientes que se van por el mal servicio y se ve a una de las empleadas chateando varias veces en su celular
- FAFred Akin-NolanOct 15, 20255.0This is the best place to have your Chicken LOCO ! The food is too good it's got to be real LOCO!
- KDken dyOct 7, 20255.0OCTOBER 5, 2025. I have eaten at this location several times this year. It's always been good. El Pollo Loco doesn’t make fast food. They make delicious food fast. They have a drive-through, but I prefer to dine-in. The last time I ate there Jeffrey took my order. I got the 3 tacos special for $5. I chose the avocado 🥑 tacos. Add your special salsas for free. The tacos were delicious. I recommend everything on the menu. Download the App for additional good offers. Other team members who have assisted me are Gloria, Iris, Alvin, Andrew, Monica, Elva, Marlene, and Jarume. Ask about a 10% Senior Discount. Good people who work here + good food + good customer service that exceeds my expectations = 5⭐⭐⭐⭐⭐ Google Reviews!
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in Richardson, TX?
El Pollo Loco in Richardson, TX is open daily from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services for customers.
Can I order food from El Pollo Loco online or through a mobile app?
Yes, you can order online via their website or use the El Pollo Loco app available in the Apple App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco have a drive-through option?
Yes, there is a drive-through available at this location.
Is free Wi-Fi available at El Pollo Loco in Richardson?
Yes, El Pollo Loco offers free Wi-Fi for customers.
How can I contact El Pollo Loco Richardson for inquiries or feedback?
You can reach them by phone at +1 972-907-1449 or email at epl3010@eplfranchisee.com.
What nearby dining options can I visit along with El Pollo Loco?
Nearby Alternatives include Chipotle Mexican Grill, Diego's Taqueria, Jason’s Deli, Blaze Pizza, Popeyes Louisiana Kitchen, Wendy’s, and Jersey Mike’s Subs, offering a variety of fast food and Mexican cuisine.
Are there nearby places to fuel my vehicle when visiting El Pollo Loco?
Yes, Texaco Station Richardson, Texaco, and Richardson Square Mart gas stations are conveniently located near El Pollo Loco for fueling your vehicle.
What local services are available near El Pollo Loco for pet care and telecommunications?
Nearby you can find The Corner Vet and Beltline-Plano Road Animal Hospital for pet services, and mobile stores like Sprint Store by Connectivity Source and AT&T Store for telecommunications needs.