El Pollo Loco

4.3
1590 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Richardson,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
1400 E Beltline Rd, Richardson, TX
75081, United States

Hours

Reviews

4.3
1,590 reviews
5 stars
1,057
4 stars
259
3 stars
124
2 stars
51
1 star
99

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently praised the delicious and fresh food, particularly the grilled chicken and tacos.

Customer Service

Many reviews highlighted the friendly and attentive staff, with specific mentions of employees like Elva and Gloria.

Cleanliness

While some customers noted cleanliness in the dining area, there were complaints about unsanitary practices, particularly regarding table cleaning.

Value for Money

Several customers felt that the prices were high for the portion sizes and quality, with some expressing disappointment over missing items in their orders.

Mixed Experiences

While many enjoyed their meals, there were notable complaints about food quality inconsistencies and service issues during busy times.
  • RH
    Rudy Hurtado
    Nov 12, 2025
    5.0
    Muy lindo y atienden rapido
  • EE
    Erick
    Nov 5, 2025
    5.0
    I love the horchata from this place and i get it pretty often. The staff is very friendly, the food is also a must try . 10/10
  • GG
    Gretty Gonzalez
    Nov 4, 2025
    1.0
    Estoy en pollo loco de beltline y no atiende. A las personas, van 3 clientes que se van por el mal servicio y se ve a una de las empleadas chateando varias veces en su celular
  • FA
    Fred Akin-Nolan
    Oct 15, 2025
    5.0
    This is the best place to have your Chicken LOCO ! The food is too good it's got to be real LOCO!
  • KD
    ken dy
    Oct 7, 2025
    5.0
    OCTOBER 5, 2025. I have eaten at this location several times this year. It's always been good. El Pollo Loco doesn’t make fast food. They make delicious food fast. They have a drive-through, but I prefer to dine-in. The last time I ate there Jeffrey took my order. I got the 3 tacos special for $5. I chose the avocado 🥑 tacos. Add your special salsas for free. The tacos were delicious. I recommend everything on the menu. Download the App for additional good offers. Other team members who have assisted me are Gloria, Iris, Alvin, Andrew, Monica, Elva, Marlene, and Jarume. Ask about a 10% Senior Discount. Good people who work here + good food + good customer service that exceeds my expectations = 5⭐⭐⭐⭐⭐ Google Reviews!

Frequently Asked Questions About El Pollo Loco

What are the regular operating hours of El Pollo Loco in Richardson, TX?

El Pollo Loco in Richardson, TX is open daily from 10:00 AM to 10:00 PM.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco provides delivery services for customers.