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El Pollo Loco

4.3
(1605 reviews)

Business Details

1400 E Beltline Rd, Richardson, TX
75081, United States
(972) 907-1449

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Richardson,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DeliveryAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
1400 E Beltline Rd, Richardson, TX
75081, United States

Hours

Reviews

4.3
1,605 reviews
5 stars
1,060
4 stars
262
3 stars
126
2 stars
52
1 star
105

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported poor service, including forgotten orders, unhelpful staff, and long wait times.

Food Quality

While some customers praised the food as delicious, others experienced issues with incorrect orders, undercooked items, and lack of freshness.

Staff Friendliness

There were mixed reviews about staff friendliness, with some customers highlighting positive interactions while others noted unprofessional behavior.

Cleanliness Concerns

Several reviews mentioned cleanliness issues, particularly in the dining area and food preparation.

Overall Experience

The overall experience varied significantly, with some customers expressing satisfaction and others vowing not to return due to multiple issues.
  • KK
    Keegan
    Feb 23, 2026
    4.0
    Been going here since it opened... Never been disappointed with the food or service.
  • HT
    Hai Truong
    Feb 13, 2026
    1.0
    Last week I got burned rice and chickens and without the sauces. I give them one more chance today and they forget the sauce. Terrible place. Would not come back again.
  • TB
    The Apex Beat
    Jan 16, 2026
    1.0
    Constantly gets my orders wrong and they gave me good food 1 time.
  • KM
    Kimberly Moore
    Jan 11, 2026
    1.0
    ABSOLUTE WORST. The ‘man’ that helped us walked away before we could pay, and then sent another worker to our table to get payment. ‘Man’ didn’t ask what type of tortillas we wanted, didn’t give me my cup, asked if it was a medium with my combo, but it was actually a large, and I didn’t receive my chips and salsa/tortillas with my combo. Chicken was dry. Girl behind counter looked high and non responsive. Double chicken Bowl with drink was $14.30 and there was no double anything. This place is a joke.
  • JB
    jiaqi bao
    Dec 31, 2025
    1.0
    I ordered online and picked up my order at the store. When I walked in, the service staff were very apathetic and didn't communicate with me at all. They just handed me my food. After checking, I realized they had forgotten to include the extra chicken breast I ordered. I went back and asked them for it, but they didn't apologize and still didn't communicate with me. Finally, I got my chicken breast, but when I got home, I discovered they had forgotten my drink, and the broccoli hadn't been washed – it still had dirt on the stems and was already turning yellow... I think there's a reason this store has so many one-star reviews.

Frequently Asked Questions About El Pollo Loco

What are the regular operating hours of El Pollo Loco in Richardson, TX?

El Pollo Loco in Richardson, TX is open daily from 10:00 AM to 10:00 PM.

Does El Pollo Loco offer delivery services?

Yes, El Pollo Loco provides delivery services for customers.

Brand Certified Facts from El Pollo Loco

El Pollo Loco partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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