Brand Certified
El Pollo Loco
4.3(1605 reviews)
Certified by El Pollo Loco • Mar 01, 2026
Business Details
1400 E Beltline Rd, Richardson, TX
75081, United States
Certified by El Pollo Loco • Mar 01, 2026
(972) 907-1449
Certified by El Pollo Loco • Mar 01, 2026
https://restaurants.elpolloloco.com/tx/richardson/1400-e-beltline-rd
Certified by El Pollo Loco • Mar 01, 2026
About
Certified by El Pollo Loco • Mar 01, 2026
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Richardson,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Certified by El Pollo Loco • Mar 01, 2026
Hours
Certified by El Pollo Loco • Mar 01, 2026
Reviews
4.3
1,605 reviews
5 stars
1,060
4 stars
262
3 stars
126
2 stars
52
1 star
105
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported poor service, including forgotten orders, unhelpful staff, and long wait times.
Food Quality
While some customers praised the food as delicious, others experienced issues with incorrect orders, undercooked items, and lack of freshness.
Staff Friendliness
There were mixed reviews about staff friendliness, with some customers highlighting positive interactions while others noted unprofessional behavior.
Cleanliness Concerns
Several reviews mentioned cleanliness issues, particularly in the dining area and food preparation.
Overall Experience
The overall experience varied significantly, with some customers expressing satisfaction and others vowing not to return due to multiple issues.
- KKKeeganFeb 23, 20264.0Been going here since it opened... Never been disappointed with the food or service.
- HTHai TruongFeb 13, 20261.0Last week I got burned rice and chickens and without the sauces. I give them one more chance today and they forget the sauce. Terrible place. Would not come back again.
- TBThe Apex BeatJan 16, 20261.0Constantly gets my orders wrong and they gave me good food 1 time.
- KMKimberly MooreJan 11, 20261.0ABSOLUTE WORST. The ‘man’ that helped us walked away before we could pay, and then sent another worker to our table to get payment. ‘Man’ didn’t ask what type of tortillas we wanted, didn’t give me my cup, asked if it was a medium with my combo, but it was actually a large, and I didn’t receive my chips and salsa/tortillas with my combo. Chicken was dry. Girl behind counter looked high and non responsive. Double chicken Bowl with drink was $14.30 and there was no double anything. This place is a joke.
- JBjiaqi baoDec 31, 20251.0I ordered online and picked up my order at the store. When I walked in, the service staff were very apathetic and didn't communicate with me at all. They just handed me my food. After checking, I realized they had forgotten to include the extra chicken breast I ordered. I went back and asked them for it, but they didn't apologize and still didn't communicate with me. Finally, I got my chicken breast, but when I got home, I discovered they had forgotten my drink, and the broccoli hadn't been washed – it still had dirt on the stems and was already turning yellow... I think there's a reason this store has so many one-star reviews.
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in Richardson, TX?
El Pollo Loco in Richardson, TX is open daily from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services for customers.
Can I order food from El Pollo Loco online or through a mobile app?
Yes, you can order online via their website or use the El Pollo Loco app available in the Apple App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco have a drive-through option?
Yes, there is a drive-through available at this location.
Is free Wi-Fi available at El Pollo Loco in Richardson?
Yes, El Pollo Loco offers free Wi-Fi for customers.
How can I contact El Pollo Loco Richardson for inquiries or feedback?
You can reach them by phone at +1 972-907-1449 or email at epl3010@eplfranchisee.com.
What nearby dining options can I visit along with El Pollo Loco?
Nearby Alternatives include Chipotle Mexican Grill, Diego's Taqueria, Jason’s Deli, Blaze Pizza, Popeyes Louisiana Kitchen, Wendy’s, and Jersey Mike’s Subs, offering a variety of fast food and Mexican cuisine.
Are there nearby places to fuel my vehicle when visiting El Pollo Loco?
Yes, Texaco Station Richardson, Texaco, and Richardson Square Mart gas stations are conveniently located near El Pollo Loco for fueling your vehicle.
What local services are available near El Pollo Loco for pet care and telecommunications?
Nearby you can find The Corner Vet and Beltline-Plano Road Animal Hospital for pet services, and mobile stores like Sprint Store by Connectivity Source and AT&T Store for telecommunications needs.
Brand Certified Facts from El Pollo Loco
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