Brand Certified
Chipotle Mexican Grill
3.2(588 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
1420 E Belt Line Rd, Richardson, TX
75081, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(214) 453-8249
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/tx/richardson/1420-e-belt-line-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3450
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Fast Food RestaurantMexican Restaurant
Chipotle Plano & Beltline is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.2
588 reviews
5 stars
228
4 stars
80
3 stars
44
2 stars
46
1 star
190
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as cold food, undercooked rice, and stale chips.
Portion Sizes
Many reviews highlighted dissatisfaction with portion sizes, noting that servings have become smaller and inconsistent.
Customer Service
Numerous complaints about rude staff and poor customer service experiences were noted, with some customers feeling disrespected.
Cleanliness
Several reviews mentioned the restaurant's cleanliness issues, including dirty tables and unsanitary conditions in the dining area.
Management Issues
Feedback indicated poor management practices, including staff training and operational efficiency, leading to long wait times and order inaccuracies.
- JCJennifer Cartwright5 days ago1.0I've been coming to this Chipotle for years, several times a month through the Chipotlelane. Today I ordered inside and staff was completely unprofessional. I ordered a bowl with white rice, black beans, and sofritas. The employee preparing my bowl did not verbally confirm my requests and only added sofritas initially - no black beans. When I corrected her, she stopped mid-scoop to add the beans, leaving insufficient sofritas coverage on half the bowl. When I politely asked for a bit more, she did not respond. At checkout, I was charged for double meat I never ordered and clearly didn't receive. When I questioned it, instead of checking with the person who made my bowl (who was right there), the cashier talked to the male employee at the beginning of the line in Spanish and claimed she "couldn't see anything" when she opened my bowl. The manager came over and didn't even investigate - just offered a remake. I had already wasted 20 minutes of my lunch break. Now I either pay for something I didn't get, or throw away food and wait another 20 minutes? I felt like they were calling me a liar. No one would listen. So I paid just to leave. To be dismissed and treated like I'm making things up is completely unprofessional. This was not just poor customer service - it was dismissive, accusatory, and completely unprofessional. The manager and staff need immediate retraining in communication, customer service, and basic conflict resolution.
- RTRolando TorresFeb 25, 20265.0It was great but when joing the rewards or scanning the QR code at register it states free guacamole with joining but not true & bathroom was terrible very unclean
- MCMorality & Self controlFeb 19, 20265.0“Chipotle was amazing. Nice service, fast employees—thank you, I appreciate it.”
- LALayla AlshaerFeb 17, 20265.0Love this place .
- TPThe Metal PlayerFeb 12, 20265.0Average chipotle experience nothing bad good food polite staff as of 02/12/26
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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