Chipotle Mexican Grill

3.2
569 reviews
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Business Details

1420 E Belt Line Rd, Richardson, TX
75081, United States
(214) 453-8249
https://www.chipotle.com
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About

Fast Food RestaurantMexican Restaurant
Chipotle Plano & Beltline is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
1420 E Belt Line Rd, Richardson, TX
75081, United States

Hours

Reviews

3.2
569 reviews
5 stars
219
4 stars
78
3 stars
42
2 stars
46
1 star
184

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers reported dissatisfaction with the portion sizes, claiming they are inconsistent and often too small.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and lack of attention to customers.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and work areas.

Food Quality

Feedback on food quality was mixed, with some praising the taste while others reported issues like finding foreign objects in their food.

Management Issues

Customers expressed concerns about management, citing poor organization and lack of staff training.
  • CC
    Carlos Carcamo-Chevez
    Nov 10, 2025
    1.0
    Worst manager ever. Wanted half chicken and half carne asada. Yet... she was rude about the portions, and on top of that charged me for the most expensive one out of the two meats. When she barely put a tip of meat of my bowl. Completely unsatisfied!!! Chipotle is getting to be too stingy with their serving portions!! Or it might be this manager alone running this sole restaurant!
  • RM
    ruben montanez
    Oct 28, 2025
    1.0
    Portions are horrible ! I payed $73 for an order and 2 of my bowls weren’t even half full ! The African American guy whom I think is a manager is RUDE, disrespectful towards customers and employees … in front of customers! Chipotle keeps getting worse ! What is going on 😖
  • HN
    Harrison Nguyen
    Oct 23, 2025
    1.0
    Imagine 5 people working and there is only 1 person doing something. Terrible management and worst chipotle in DFW.
  • IM
    Ismael Mendoza
    Oct 22, 2025
    3.0
    This isn't the first time this has happened, I keep finding things in my food, last time I found a hair, and just now found a piece of white plastic on my bowl. I have photo evidence for this and would really be concerned on how food is being prepped. Portions are unequal as well, rice barely covering the bottom of the plate and having to keep asking for a justified amount. Please go to another Chipotle.
  • UA
    uriel amaya
    Oct 16, 2025
    4.0
    really nice restaurant and food i just wish my burrito was wrapped a little better like how i use to do it back in the day
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Plano & Beltline offer?

Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the operating hours for Chipotle Mexican Grill at this location?

The restaurant is open every day from 10:45 AM to 11:00 PM.