Chipotle Mexican Grill

3.5
731 reviews
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About

Mexican Restaurant
Chipotle Red Oak is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
100 Sharaf Ave, Red Oak, TX
75154, United States

Hours

Reviews

3.5
731 reviews
5 stars
315
4 stars
124
3 stars
70
2 stars
53
1 star
169

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of communication.

Food Quality

Customers frequently reported issues with food quality, including small portion sizes, undercooked rice, and items being out of stock.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and unkempt staff uniforms.

Management Issues

Many customers noted a decline in management quality, with complaints about poor leadership and lack of accountability among staff.

Mixed Experiences

While some customers had positive experiences with food and service, the majority of feedback indicated significant dissatisfaction with this location.
  • JD
    Jason Douglas
    2 days ago
    5.0
    Food was delicious as always food taste the same whether in Cincinnati Ohio or visiting Texas. Thank yall
  • CG
    cupid gray
    3 days ago
    3.0
    They have never seen a broom before. I have never seen a stainless steel grille. Look dead, black. If they never had a scener, grilled brick before. My stepdaughter love it so I got to go there. I will not eat there if they paid me. and this DeSoto, just as bad!!!
  • AM
    Amy Matherly
    Nov 15, 2025
    5.0
    We were just passing through when my daughter stated she was hungry. She has a severe gluten allergy and the young man working the front counter went above and beyond to ensure she received a safe meal. I only wish we had gotten his name. Thank you for going above and beyond.
  • AN
    Azalea Nickerson
    Nov 14, 2025
    1.0
    I’m really fed up with Chipotle at this point. The girl with the bleached blue hair and the other girl with the colored braids were rude for absolutely no reason. All I did was politely ask for a little more rice in my tray , and they acted like it was a problem. Then they started whispering and laughing like it was a joke. Super unprofessional and unnecessary
  • DC
    David Cortez
    Nov 5, 2025
    1.0
    I don’t even leave reviews. Horrible customer service. Chubby Mexican dude and black girl/guy with braids, little boys rude and taking this job as a JOKE. No don’t come here and portions are the worst I’ve ever been too and I don’t even complain but man what a shame I had to look at my bowl twice like what the is that?

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Red Oak?

Chipotle Mexican Grill in Red Oak is open daily from 10:45 AM to 11:00 PM.

Does Chipotle Mexican Grill in Red Oak offer pickup and delivery services?

Yes, this location offers both in-store pickup and delivery services.