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Arby's

3.7
(531 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
125 East Ovilla Rd., Red Oak, TX
75154, United States

Hours

Reviews

3.7
531 reviews
5 stars
226
4 stars
115
3 stars
78
2 stars
35
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for being friendly and attentive, while others were reported as rude and unprofessional.

Food Quality

Inconsistent food quality; some customers enjoyed their meals while others reported cold, poorly prepared, or missing items.

Cleanliness

Multiple complaints about unpleasant odors in the restaurant, with some customers describing it as smelling like sewage.

Wait Times

Long wait times reported in both drive-thru and in-store, with some customers expressing frustration over delays and order accuracy.
  • SD
    Scott Dew
    2 days ago
    1.0
    Asked for a double with cheese, got a single, barely, and it was a hot mess. More sauce on the wrapper and bun than on the sandwich. The photo on the menu is definitely false advertising. The fries are a joke, about half full in one container. Total bill for 2 with dessert was over $30. That's why we don't come here often, maybe not again because this was the second time it was like this. Photos are before we touched our food. If you're hungry I would suggest going someplace else.
  • JC
    jim cricket
    Dec 28, 2025
    1.0
    Went on Friday December 26, 9:30pm. Doors were locked and couldn't see anyone inside. There was a car near the door. I went to the drive-thru and asked if I could still use the app to order and the response was not I dont know. I tried to use the app but it would not work saying they were closed. I went back to the drive-thru to order and was told we cant honor it and goodbye. I asked if i could order anything its 9:40? And then rudely snapped at what do you want. Nothing now with that attitude. I was surprised on Christmas eve my wife went there and had a great experience with the cashier. My wife was shocked at the difference between the two. I guess go early or dont bother.
  • KT
    Kit Trull
    Dec 11, 2025
    2.0
    Whoever was working the drive thru tonight is completely incompetent. Nothing was entered into the computer correctly, the drinks and their sizes were switched, the meal that was supposed to be a double was entered as a single, the modifications werent entered in, even after asking 30 questions about what the customer said plainly the first time. Had to tell them 5 or six times that the 2 piece chicken strip meal was a kids meal... Put someone on the microphone that has half a brain and/or has been working there longer than 30 minutes.
  • KD
    Keith Drouin
    Dec 7, 2025
    3.0
    Great service crew, mediocre food preparation, sandwiches were messy upon opening.
  • MA
    Margarita Andrade
    Dec 1, 2025
    1.0
    The employees close the restaurant before 10pm. So disappointing.

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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