Whataburger

3.6
1715 reviews
Whataburger Pole Sign
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Business Details

1201 S PRESTON RD, PROSPER, TX
75078, United States
(972) 347-9086
http://www.whataburger.com/
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About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
1201 S PRESTON RD, PROSPER, TX
75078, United States

Hours

Reviews

3.6
1,715 reviews
5 stars
782
4 stars
312
3 stars
156
2 stars
109
1 star
356

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rude or dismissive attitudes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and long wait times, particularly in the drive-thru.

Food Quality

Feedback on food quality was mixed; while some enjoyed fresh and hot meals, others complained about cold, stale, or improperly cooked food.

Cleanliness

Several customers noted that the restaurant was clean and well-kept, but others reported unsanitary conditions and poor management.

Wait Times

Long wait times were a common complaint, with some customers experiencing delays of 20 minutes or more, especially during peak hours.
  • MM
    M.T.
    Nov 15, 2025
    1.0
    I love Whataburger, but the last few times my breakfast biscuit especially the chicken has been not so good . It’s so dry there’s literally no meat it’s just crispy batter .. really upsetting when you expect chicken and it’s just crunchy batter .
  • L1
    Local Guide Level 10
    Oct 29, 2025
    5.0
    Whataburger always good, lady talking in speaker great job, guy in window name luis 100% excellent customerservice, and the cook did perfect hot n fresh!
  • FC
    Frank C
    Oct 20, 2025
    5.0
    an issue with the app caused sent my order the wrong store/location. needless to say chris went above and beyond in helping me out with the situation… thank you x 1000
  • JC
    Justin Coffelt
    Oct 5, 2025
    5.0
    I swung by this Whataburger the other day, and man, it was exactly what I needed. My burger came out fresh, hot, and cooked perfectly just the way I ordered it. The fries were crispy, and that spicy ketchup? Still undefeated. The staff was friendly, and even though it was a little busy, everything moved quick. Honestly, this Whataburger never lets me down. It’s my go to when I want something good and reliable.
  • AC
    Andrew Clarke
    Oct 4, 2025
    2.0
    Got asked to repeat my order multiple times, even directly to the drivethru window, a nearly 20 minute process, and my order was still entirely wrong. The food wasn't bad, but I'm not paying nearly 11 bucks to maybe get what I ordered. Prices go up, service goes doooown
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Frequently Asked Questions About Whataburger

What are the operating hours of Whataburger at 1201 S Preston Rd, Prosper?

Whataburger is open 24 hours a day, 7 days a week. Holiday hours may differ.

Does Whataburger offer curbside pickup and delivery services?

Yes, Whataburger offers both curbside pickup and delivery services for customer convenience.