Tropical Smoothie Cafe

Reviews

• DL

  Danielle Leddy

  Dec 13, 2025
  2.0
  Probably the slowest Tropical Smoothie I have ever been to. Second time it’s been like this. I try to be patient and understanding but when there’s only two young kids working, and one of them being very slow, you wonder if management doesn’t want to pay more employees to ensure faster service. I don’t think trying a third time would be worth it.
• MM

  matador428

  Nov 30, 2025
  5.0
  Reading past reviews , I wonder if management spoke with the staff. Just came in a few days ago and the staff was incredibly engaging and friendly. Placed my order and got it in 5-10 min for a meal and two smoothies. I left feeling happy because of how well they treated me. Love the smiles yall! And TSC food and smoothie just always hits the spot for me. I’ll be back and will update the review to see if it stays consistent. Have a blessed day!
• RL

  Rhonda Lax

  Nov 20, 2025
  1.0
  I use to be excited to have this smoothie place in my neighborhood. But for the last few visits, my smoothies have been chunky and today I was delivered someone else's order. When I contacted the driver, he said that's the bag he was given. This place needs to hire responsible adults to work. It appears to be a bunch of ill prepared and unconscious employees serving food. I'm so disappointed in the management staff for this type of service. I will not be going back and will not recommend anyone to this location.
• CC

  Chai

  Nov 17, 2025
  1.0
  Customer service is very bad. They took the order and while making it they are talking about me very loud so that I can hear them.
• MM

  Marisa M

  Oct 10, 2025
  1.0
  I normally don’t write reviews, but I feel I have no other option at this point. On September 30th, I purchased a smoothie at the Prosper location and discovered multiple pieces of plastic inside (photo attached of one piece). I had barely started drinking it, so I submitted a form for a refund, which I think is a very reasonable request. Since then, I’ve made multiple attempts to resolve this issue: Submitted two feedback forms on the company’s website. Called the store and left a voicemail. (Which an employee told me the store number actually went directly to the manager and not the store, so I realistically called the manager) Visited the store in person twice (Sunday night and Wednesday of this week), where I was told by the employees that they did not know how to issue refunds. The employees tried calling their manager both times, but they did not answer. On my second visit, I even left my name and phone number so the manager could follow up with me, yet I still have not been contacted. The only reason I am leaving two stars instead of one is because of how kind and helpful the employees have been; they truly tried to assist me. Unfortunately, management has been completely unresponsive. It feels as if they are hoping I will give up, but I will not because I am not asking for anything unreasonable, I just want a refund for the smoothie I could not drink. EDIT: As you can maybe see, the owner responded to my review and sent a link to a feedback form (which I had already filled out twice prior) to get my issue resolved. It has been a few days and still no one has reached out. That is why I have edited this review from 2 stars to 1.

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