Smashburger

3.6
593 reviews

About

Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Smashburger
1111 S. Preston Rd., Prosper, TX
75078, United States

Hours

Reviews

3.6
593 reviews
5 stars
259
4 stars
113
3 stars
58
2 stars
50
1 star
113

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on burger quality; some found them greasy and bland, while others praised the flavor and freshness.

Service Issues

Numerous complaints about poor customer service, including rude staff and slow service.

Cleanliness

Reports of dirty tables and restrooms, with some customers leaving due to unsanitary conditions.

Pricing Concerns

Many customers felt the prices were too high for the portion sizes and quality of food.

Positive Experiences

Some customers had great experiences with friendly service and enjoyed their meals, indicating inconsistency in service quality.
  • MH
    Marcus Hayle
    Nov 8, 2025
    2.0
    Smashburger is normally good and its pretty hard to mess up a hamburger IMO. However my burger came with no lettuce, no tomatoes. Even though I was starving and had been craving a burger for a week, it still didn't taste good.
  • JP
    Jeff Pettit
    Nov 7, 2025
    4.0
    Pretty good burger here but the bacon tasted old and hard like it had been sitting under a heat lamp for too long. All In all pretty solid though.
  • RM
    Rozmin M
    Oct 20, 2025
    3.0
    I got a single smash Colorado burger. It tasted good at first, but the more I ate it, the more I realized it was extremely oily and salty. I tossed about 1/4 of the burger away near the end, because I couldn't tolerate it anymore.
  • JK
    Jonathan K
    Oct 10, 2025
    2.0
    Got a double classic smash. Doesn't look like they smashed it might as well just call it a double cheeseburger not crispy at all like it should be. This was the worse smash burger I have been to.
  • AB
    Abhinav Badagouni
    Sep 16, 2025
    2.0
    Ordered bean burger. Prep is so bad, they just smashed the whole patty

Frequently Asked Questions About Smashburger

What type of food does Smashburger in Prosper, TX offer?

Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.

Where is Smashburger located in Prosper, TX?

Smashburger is located at 1111 S. Preston Rd., #30, Prosper, TX 75078, USA.