Panera Bread

Reviews

• CH

  CJ Howard

  Feb 28, 2026
  2.0
  Wait times are much too long.
• AS

  Aida Samaniego

  Feb 15, 2026
  1.0
  The grilled cheese sandwich I ordered was completely burnt inside and out. It’s hard to believe that an employee would burn something and still put it in drive through order for a customer to take home to eat. Expensive and gross food.
• SM

  Srini M

  Feb 12, 2026
  5.0
  I had an outstanding experience at Panera, and I want to specifically recognize the manager, Ozzy. It’s rare to see someone take genuine ownership of customer experience the way he does. Ozzy went above and beyond to make us feel welcome. He didn’t just take our order — he took the time to walk us through the new menu updates, explained the recently introduced items clearly, and helped us understand the best options based on what we were looking for. His knowledge of the products was impressive, and he explained everything with patience and confidence. What really stood out was his attitude. He was professional, approachable, and fully engaged — not distracted, not rushed, and not robotic. He made sure we were comfortable with our choices and checked in to ensure everything met our expectations. Customer service like this builds loyalty. If every location had a manager like Ozzy, the brand would be unstoppable. Highly recommend this Panera location — and if you get the chance, ask for Ozzy.
• KK

  KLC

  Feb 3, 2026
  2.0
  This location has good service but the music is way too loud for a cafe. We have moved our meeting to Tuesdays at this location and a I drive all the way from Denton to attend. The music made the meeting really difficult. Hopefully next Tuesday it’s softer.
• RK

  Rinda Kay

  Jan 22, 2026
  1.0
  Horrible location. Inadequate customer service and portion servings. I’ve been here a few times because it’s in close proximity to my office. But never again!

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