CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Prosper is here with warmth and welcome. Panera Bread. Food as it should be.
While some customers praised the friendly and attentive staff, many reported poor service, including rude interactions and long wait times.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and substitutions without customer notification.
Food Quality
Feedback on food quality was mixed; some enjoyed the taste, while others complained about cold food, small portions, and high prices.
Cleanliness
Several customers noted cleanliness issues, particularly in the dining area and restrooms, impacting their overall experience.
Drive-Thru Experience
The drive-thru service was frequently criticized for being slow and inefficient, with long wait times reported consistently.
NS
Nicole Steenrod
3 days ago
3.0
I’ve ordered from here twice now. Once in person for to go and once from Uber Eats. Both times my order was missing items. They don’t do refunds unless you come in person so calling does nothing unless you’re willing to drive up. I was able to get a partial credit from Uber Eats for one order. Also why does the bread bowl only provide a cups worth of filling? It’s misleading. Not necessarily an issue with this location specifically but it is annoying.
SB
Staci Baker
Feb 18, 2026
3.0
Love this pkace
FD
Floyd Rafael and daughter Dreya
Jan 20, 2026
5.0
I had an outstanding experience at Panera Bread. The customer service was exceptional from start to finish. The staff was friendly, attentive, and genuinely committed to making sure every guest felt welcomed. My order was prepared quickly and accurately, and the team went above and beyond to ensure everything was perfect.
It’s refreshing to visit a place where the employees take pride in their work and treat customers with such care. Panera Bread has definitely earned my five stars for excellent service and a warm, inviting atmosphere. I’ll absolutely be returning.
SD
Skyward Print and Design
Jan 13, 2026
5.0
Had a great experience picking up my to go order. The girl at the window was great! She had a great attitude and was a breath of fresh air to see customer service still does exist! Keep it up!
RT
Ruby Tuesday
Jan 7, 2026
3.0
Coming to this location in the evenings after work is such a mistake. In the morning & lunchtime - they are fully stocked with everything they need and your meal will be amazing.
At night? Not so much. They run out of popular items and make due…
They really need to stop substituting things when they run out of originals without letting the customers know.
This is the third time I’ve ordered from this store. And all three times, the staff substitutes the bread on the Bacon Turkey Bravo. Instead of Tomato Basil bread, I get something else that’s totally different in flavor & texture.
I end up eating the ingredients without the bread. Then I notice how thin the tomato slices are & how it’s not really applewood smoked bacon being used. Instead of aged white cheddar, they use Swiss.
The real Panera recipe & flavor combination is amazing.
But I don’t trust this place to offer me the option of picking my replacements any more. “Sorry we are out of the tomato basil bread - do you have a bread type you would like instead?” Easy, right?
Just be aware if you happen to order in the evenings while driving home from work or running errands.