Wendy's

2.9
581 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
590 W Princeton Drive, Princeton, TX
75407, United States

Hours

Reviews

2.9
581 reviews
5 stars
174
4 stars
87
3 stars
59
2 stars
47
1 star
214

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported that the food was cold, old, or poorly prepared, with several mentioning burnt fries and undercooked items.

Service Issues

Numerous reviews highlighted slow service, incorrect orders, and rude staff, with many customers expressing frustration over long wait times.

Cleanliness

The restaurant was frequently described as dirty, with complaints about filthy dining areas and unsanitary conditions in the bathrooms.

Management Problems

Customers noted a lack of effective management, with reports of unprofessional behavior from staff and poor handling of customer complaints.

Order Accuracy

A significant number of reviews mentioned that orders were consistently incorrect, with missing items or wrong food being a common issue.
  • SD
    Samantha Draper
    Nov 16, 2025
    1.0
    Placed our order and were told to drive around and wait on other side even though nobody was behind us. Sat for over 10 mins for a biggie bag, tendys, and kids meal. All of the fries are way over cooked and no salt, they snap in half like a pencil they are so hard. The chicken nuggets and strips were dry and cold. Why it took over 10 minutes to receive old and over cooked food (with no apology for the long wait) its beyond me. What a shame. Didn't even give us a receipt to call in an official complaint.
  • LG
    L G
    Oct 29, 2025
    1.0
    I came in with the intent to buy an entire box of Boo coupon book for my organization. I spoke with the manager (young white guy with long beard). Before I could tell him why I was there, he was very rude to me. It was bad enough that I took my money elsewhere. There was also a girl there with blk/white braids that was not customer service friendly. This Wendy's really needs to do better.
  • JJ
    Jane
    Oct 15, 2025
    1.0
    Chocolate frostys sucked, were melted and didn't even taste like chocolate, kids in the back goofing off, awful
  • KG
    Kim Greene
    Oct 14, 2025
    2.0
    The young girl with cakey makeup and curly dark hair working the shift today—whatever her name is, and her reasons for laughing in my face—is incredibly rude and unprofessional. The state of the food was disgusting, and the local health department will be contacted.
  • JF
    jazman Fagan
    Oct 11, 2025
    1.0
    The workers at this location. Wasn’t very sanitary bathrooms lobby!! Was nasty. watched the fry gentleman pick up fry’s with gloves and throwed in trash then stuck his hands in the fry’s he was about to cook!!!! Never again

Frequently Asked Questions About Wendy's

Is 590 W Princeton Dr Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.