Subway

Reviews

• RT

  Robert Thomas

  Jul 7, 2025
  1.0
  I walked in to PV Subway shortly before 9pm today. Setting the tone, my car and another were the only two in the parking lot. To my knowledge there was only one employee in the store (a middle aged woman of Spanish decent by appearance) and I was the only customer. She was making an order of sandwiches for someone who had not arrived and at an overall view wasn't going to be arriving in the store within the next 3 minutes. Which is to my point. My order was for cookies. Cookies that I saw were already made. I only wanted four. As the woman seemed to not take notice of me as she continued to make the pickup order I politely asked her if she wouldn't mind just selling me the cookies so I could be on my way. She stated "just a minute sir while I finish this order". Long story shortened, I waited for another minute watching her go in and out of the oven and working on two to three sandwiches at a time, again I asked, can you please just sell me the cookies so I can be on my way. She mentioned she actually believed she could be sued if the she didn't get that order ready first-for patrons that weren't even there. Upon leaving I told her I'll file the complaint. She said have a good day. Unbelievable. Someone please look at the tape. I'm a US Veteran, Alumnus of the that University and an HR professional living in that area for 4 years. I cannot not name one time when that specific woman has offered minimal decent customer service. I've seen her numerous times and she always appears to be angry when she's in there. Never a smile. So, I should have known better and expected less when walking in the door. I believe she is the store manager. A pro po, I've been a patron of many Subways across the country and I've never experienced one act of unkindness and inadequate customer service, such as on display this evening. Her continued inability to create an welcoming atmosphere and aura of high customer service within a community for a University and it's patrons (longstanding over 100 years) is both unacceptable and (I believe) contrastive to what I'd hope the standards of Subway should be. Based on the rating of this store (3.7), I'm sure the census would illustrate new management is needed at that location-at minimum a relocation or releasing of the that specific employee. She picked the wrong one today. And over 4 cookies.
• EO

  Essence Owens

  Feb 17, 2022
  1.0
  Never ready to serve customer and always out of something
• DC

  Don Cannon

  Oct 7, 2020
  2.0
  I've been to this location3 time's, ordered the excact thing. Every time has been a different price????? No good
• JB

  James & Patricia Black

  Jan 4, 2019
  5.0
  Great service and food.

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