Service Quality
Customers reported mixed experiences with service, highlighting both excellent and poor interactions, with some staff receiving praise for their friendliness and efficiency.
Order Accuracy
Many reviews indicated issues with order accuracy, including incorrect items and missing components, leading to customer dissatisfaction.
Food Quality
Feedback on food quality was inconsistent, with some customers enjoying the taste while others complained about cold, greasy, or poorly prepared items.
Wait Times
Several customers expressed frustration with long wait times for orders, particularly during busy periods or when using the drive-thru.
Employee Recognition
Certain employees received specific commendations for their exceptional service, indicating that some staff members positively impacted customer experiences.