Customers reported inconsistent food quality, with some enjoying the burgers and ice cream, while others experienced cold, soggy, or poorly prepared items.
Service Issues
Numerous reviews highlighted slow service, incorrect orders, and unprofessional staff behavior, leading to customer frustration.
Cleanliness
Several customers noted unsatisfactory cleanliness in the dining area and restrooms, impacting their overall experience.
Positive Experiences
Despite the issues, many customers praised the friendly staff and enjoyable atmosphere, particularly for ice cream treats and certain menu items.
JA
Jade Amber
Dec 16, 2025
5.0
The new sugar cookie ice cream is amazing You definitely have to try it. And I know a lot of people don’t really eat the candy Heath. (Heath ) taste so decadent I don’t know something about it with the ice cream is amazing. Definitely should try it out. I know I keep saying try it out but every single flavor of ice cream I’ve received here has been absolutely phenomenal.
TM
Tina Molina
Nov 8, 2025
1.0
Drive-thru order today (11-8-25).. ordered a #2 with NO ONION & NO TOMATO.. (Highly allergic to onions) Order was repeated back the way I ordered it.. Guess what I got in my burger? ONION & TOMATO.. Is it really that hard to read an order & make it as requested? Luckily my daughter checked it before I even touched it.. Cook(s) need to pay closer attention to what's happening in the kitchen. Someone can end up seriously sick or worse.
RR
Robert Redding
Oct 16, 2025
5.0
Food was great and had a small kids birthday party there with ice cream cake
MB
Mustard N Biscuits
Sep 4, 2025
1.0
I’ve seen cleaner restrooms at truck stops than the lobby here. Take the time and clean it up.
WW
Were Wolf
Jul 20, 2025
1.0
Today 7/20 was the 3rd day in 2 weeks they left out meat from a nacho deluxe and looked scarce of everything else, mostly chips.. The 2nd time they only put chips nacho cheese n meat. The 1st time they left out the meat n nacho cheese. They can't seem to get order right. Nacho deluxe is about $10 and is my favorite but lately no one seems to put effort to get the order right or to right person. This Dairy Queen is really going down the drain. I just want a good decent nacho deluxe order with everything. Hope management can help.
Dairy Queen is located at 911 Dallas St, Portland, TX 78374, USA.
What are the opening hours of Dairy Queen in Portland?
Dairy Queen is open daily from 10:00 AM to 10:00 PM.
What type of food does Dairy Queen offer?
Dairy Queen is a fast food restaurant and ice cream shop.
How can I place an order online at Dairy Queen in Portland?
You can place an order for pickup online at https://www.dairyqueen.com/en-us/order/pickup/n/14508/.
Does Dairy Queen in Portland have a mobile app with exclusive deals?
Yes, you can download the DQ Texas App for exclusive deals at https://dqtexas.com/mobile-app/.
What is the main phone number to contact Dairy Queen in Portland, TX?
You can reach Dairy Queen at +1 361-643-5222.
Where can I find more information about this Dairy Queen location online?
More information is available at https://www.dairyqueen.com/en-us/locations/tx/portland/911-dallas-st/14508/.
What nearby places are close to Dairy Queen on Dallas St?
Nearby places include Skin With Traci Lynn (a beauty salon), Andrew Aguirre State Farm Insurance Agent, and V's Day Spa. Visitors can enjoy beauty and wellness services nearby before or after their Dairy Queen visit.
Are there any nearby vehicle or automotive services near Dairy Queen in Portland?
Yes, nearby services include San Patricio County Vehicle Registration, Moore Insurance Agency, Matt Motors used car dealer, and Chris's Auto Service repair shop, which can help with automotive needs.
Can I visit any nearby restaurants or churches around Dairy Queen?
Yes, nearby dining includes Taqueria Guadalajara offering Mexican cuisine. For spiritual visits, there are churches like Calvary Chapel 3rd Coast and Our Lady of Mt Carmel Annex close by.