Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Port Arthur, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 4525 Twin City Highway for the ultimate SONIC experience!
Location
Hours
Reviews
3.4
927 reviews
5 stars
332
4 stars
192
3 stars
131
2 stars
74
1 star
198
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely long wait times for orders, often exceeding 20-30 minutes, even during off-peak hours.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor food quality, leading to customer dissatisfaction.
Staff Attitude
Numerous customers experienced rude or unprofessional behavior from staff, contributing to a negative dining experience.
Management Issues
Several reviews indicated a lack of effective management, with calls for better oversight and staff training to improve service.
Food Quality
The quality of food was inconsistent, with reports of cold, poorly prepared, or old food, impacting overall customer satisfaction.
- RMRyce MilliganDec 17, 20253.0The food is fine, the service is fine, but this one doesn't stay open til 11pm on weekdays
- SFSanford FamilyNov 18, 20251.0They don't stay open until the hours posted so why be open at all if you're not going to be a restaurant?
- JLJames LambertNov 2, 20255.0Good service, food was average
- DJDarryl JohnsonSep 25, 20251.0Waited 30 minutes for 1 order of cheese sticks. When my order finally arrived the change wasn't correct. I was told they were out of coins and gave me a shoulder shrug. I asked for my change again and the worker threw an attitude and told me to take it up with Sonic. And yes I tried to call management and no one answered the phone.
- CDCyan DelaoAug 10, 20251.0we waited 45 minutes for our online order then they proceeded to not talk to us or answer the intercom and continued to walk past us every time we tried to get their attention then when we did get our food it was ice cold and the drinks were wrong and there’s no way to get a refund she also handed us the drinks and proceeded to spill it all over my fiance