H-E-B

4.6
3273 reviews

Business Details

(409) 722-1369
https://www.heb.com

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 4800 B Hwy 365 in Port Arthur, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
4800 B Hwy 365, Port Arthur, TX
77642, United States

Hours

Reviews

4.6
3,273 reviews
5 stars
2,364
4 stars
612
3 stars
154
2 stars
51
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were several reports of rude employees and poor service experiences, particularly in the bakery and curbside pickup.

Product Quality

Customers generally appreciated the quality of products, especially fresh produce and meat, but there were complaints about inconsistent quality in curbside orders and specific items like baked goods.

Store Conditions

The store is often described as clean and well-stocked, but many reviews noted issues with overcrowding and parking difficulties.

Curbside Pickup

Curbside service received mixed reviews, with some customers expressing frustration over missing or poor-quality items, while others found it convenient.

Pricing

Customers frequently mentioned great prices and value for money, although some felt prices had increased recently.
  • KW
    Kathy Wyckoff
    3 days ago
    5.0
    I love this place
  • IM
    Imran Mak
    6 days ago
    1.0
    Heb really must not be paying their employees. I had a rude employee harassing me for no reason. And as she was doing so I could see an employee in the blue laughing. Great customer service.
  • T0
    texaslonestardriver 01
    Jan 24, 2026
    5.0
    The staff and prices are why this is my store. Customers are also pleasant to be around.
  • CC
    Colette St. Clair
    Jan 20, 2026
    5.0
    BEST. GROCERY. STORE. EVER.
  • JV
    jason van
    Jan 5, 2026
    3.0
    Great products, some rude employees. They act like they aren't being paid or something? HEB are you paying your employees?

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.

Brand Certified Facts from H-E-B

H-E-B partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 08, 2026Yext Knowledge Graph
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