Chipotle Port Arthur is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers generally praised the food for being delicious and fresh, although there were complaints about unsanitary conditions and finding foreign objects in their meals.
Service Issues
Many reviews highlighted poor customer service, including rude staff, incorrect orders, and a lack of attention to customer requests.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and a messy dining area, which detracted from the overall experience.
Portion Sizes
Several customers noted inconsistent portion sizes, with some feeling that they received less food than expected or paid for.
MV
magdalena vick
4 days ago
1.0
Rude people, rush you through everything, have an attitude if u ask for extra of something. Just overall rude 👎forgot my chips too because they too busy on their phones and flirting 🙄 learn some manners yall
KA
Kevin Alvarez
Dec 13, 2025
5.0
The food is great like always and the staff is very nice,helpful and friendly. They are very consistent with the portions.
JS
Joshua Saadon
Dec 11, 2025
5.0
Great food
JJ
Jake and Jazz
Dec 11, 2025
1.0
The last and finally time me and my husband ordered from here I found a leaf 🍃 in ny Chipotle bowl. It was through doordash and I submitted a picture with the leaf 🤢🤢🤮🤮through doordash but we didn't even receive a refund. If your going to eat here eat at your own risk because that was disgusting finding a leaf from outside in my bowl and we haven't been back since/never will. These people do not care how the food is handled at this establishment. Downright disgusting🤮🤮🤢🤢
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Port Arthur?
Chipotle Mexican Grill in Port Arthur is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Port Arthur?
It is located at 2780 Highway 365, D, Jefferson, Port Arthur, TX 77640, USA.
Does the Chipotle Port Arthur location offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services for customer convenience.
How does Chipotle ensure the quality and sourcing of its food?
Chipotle follows 'Food with Integrity' principles, using 53 real ingredients sourced from farms practicing humane and sustainable methods, with no artificial colors, flavors, or preservatives.
Can I order Chipotle food online through their mobile app?
Yes, you can order via the Chipotle app available on the Apple App Store or through their online ordering site.
What types of food does Chipotle Mexican Grill serve in Port Arthur?
They serve customizable burritos, bowls, quesadillas, tacos, and salads with real, responsibly sourced ingredients.
What are some nearby fast food restaurants if I want other dining options around Chipotle in Port Arthur?
Nearby fast food options include Firehouse Subs, Jack in the Box, and Chick-fil-A, all within close proximity to Chipotle.
Are there any nearby places where I can shop for pet supplies near Chipotle Port Arthur?
Yes, PetSmart and Petco are nearby pet stores offering a variety of pet products and services.
What nearby entertainment or dining options can customers visit before or after dining at Chipotle?
Customers can visit Chili's Grill & Bar for Mexican cuisine or explore nearby places like Schlotzsky's for sandwiches or Nothing Bundt Cakes for desserts.
Does Chipotle Port Arthur accept credit cards and offer catering services?
Yes, Chipotle Port Arthur accepts credit cards and provides catering services for events and group orders.