Business Details
About
Mexican Restaurant
Chipotle Port Arthur is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.1
612 reviews
5 stars
328
4 stars
130
3 stars
70
2 stars
29
1 star
55
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, incorrect orders, and a lack of attention to customer requests.
Cleanliness
Many reviews highlighted the restaurant's cleanliness issues, with dirty tables and a messy dining area being common complaints.
Food Quality
While some customers enjoyed the food, others noted inconsistencies in portion sizes, freshness, and overall quality, with some meals being cold or poorly prepared.
Pricing Concerns
Several customers felt that the prices were too high for the quality of food received, with complaints about being charged extra for items that are typically free.
Positive Experiences
Despite the negative feedback, there were also positive comments about the food being delicious and fresh, as well as some staff being friendly and efficient.
- PMpony montanaNov 13, 20251.0A truly unsanitary-looking food assembly line
- DDDelenaNov 9, 20251.0Very dirty inside, employees didnt seem happy to work there. No initiative to go out of their way.
- DWDiego WilliamsOct 26, 20251.0😮💨 Server [[[[Abigail]]]] probably wasn't feeling like she didn't wanna be there at all that day. Took ””like a”” scoop of beans and rice in to my Chicken Bowl and I asked for enough to at least reach the middle part of the bowl when its ***flattened***(I wouldn't and didn't tell her to flatten it out) out but she was rushing through and didn't like how I asked if she could at least put enough to reach the middle of the bowl flat, and she charged me extra💲3.20 for telling her to put at least enough instead of trying rushing a person out. She acts as if she's getting commotion and promotion to manager ☝️🤓📏for such ((one)) cheap sly skimpy scoundrel move she made being a skimp managment police🚨 . Instead of making my bowl 🥣 with my sides on the side and not on the bowl like the {{{sour cream🥛-(that wont do well stored for later and will go☣️ bad 🤢when I don't have access to a fridge🧊 till I come off from work or far from home or busy) and avocado🥑-(that turns brown 🟤quick and I surely dont want it sitting on my food yet I know its separate cost, im explaining why a person wouldn't want there stuff that is not on the side if they had a choice without extra bs😤) all 3 (WET💦) sauces🫕 and a ton of water💦 juice in the corn🌽 scoop-(if kept in for a while in the food then it'll ruin 🥲🤮the food sitting in the stuff and I can't have it all |||soggy 🗑️and wet 💦& can't reheat ♨️ the uncooked vegetables🥬🍅 to taste right and can't control how⚖️ much you want on it and risking putting too much sauce 🌶️🥵or water💦 in the food from how wet the corn🌽 and green🟢 sauce is|||| and that [Abigail👁️👄👁️💅] one doing extra that I didn't want with my service charged me 💲3.20 😑 MORE cuz I asked for my stuff to be on the Side and Not In the Bowl. I scanned my🧾 free entree point rewards and showed it to her and scanned it she even saw it on the computer and then said “you can tap it now” and charged me the whole false order even the stuff I told her to leave OFF💀 then I had to get a refund🙄 just to be there messing my order/day/time/& service up. Told her I can't afford half of the food I ordered and she took them off and the vinaigrettes and I had to tell her 2 Vinaigrettes come with the order 🤦, had to teller to give them back. Hope the person changes jobs someday soon.
- DADaniel AlonsoOct 19, 20255.0Very clean and I get my food fast all the time..
- RHRose HesterOct 15, 20253.0Messed up on my order. They pulled out 3 taco soft shell. I thought I had to get 3 taco 🌮. Told the girl it was my first time what do I do? She gave me another worker. Bill was to high. Didn't need 3 tacos.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Port Arthur?
Chipotle Mexican Grill in Port Arthur is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Port Arthur?
It is located at 2780 Highway 365, D, Jefferson, Port Arthur, TX 77640, USA.
Does the Chipotle Port Arthur location offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services for customer convenience.
How does Chipotle ensure the quality and sourcing of its food?
Chipotle follows 'Food with Integrity' principles, using 53 real ingredients sourced from farms practicing humane and sustainable methods, with no artificial colors, flavors, or preservatives.
Can I order Chipotle food online through their mobile app?
Yes, you can order via the Chipotle app available on the Apple App Store or through their online ordering site.
What types of food does Chipotle Mexican Grill serve in Port Arthur?
They serve customizable burritos, bowls, quesadillas, tacos, and salads with real, responsibly sourced ingredients.
What are some nearby fast food restaurants if I want other dining options around Chipotle in Port Arthur?
Nearby fast food options include Firehouse Subs, Jack in the Box, and Chick-fil-A, all within close proximity to Chipotle.
Are there any nearby places where I can shop for pet supplies near Chipotle Port Arthur?
Yes, PetSmart and Petco are nearby pet stores offering a variety of pet products and services.
What nearby entertainment or dining options can customers visit before or after dining at Chipotle?
Customers can visit Chili's Grill & Bar for Mexican cuisine or explore nearby places like Schlotzsky's for sandwiches or Nothing Bundt Cakes for desserts.
Does Chipotle Port Arthur accept credit cards and offer catering services?
Yes, Chipotle Port Arthur accepts credit cards and provides catering services for events and group orders.