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Brand Certified

Arby's

4.4
(450 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
3400 Fm 365, Port Arthur, TX
77642, United States

Hours

Reviews

4.4
450 reviews
5 stars
274
4 stars
107
3 stars
41
2 stars
9
1 star
19

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some items being fresh and hot while others were cold or overcooked.

Customer Service

Many reviews highlighted friendly and helpful staff, although there were also mentions of slow service and order mistakes.

Cleanliness

The dining area was frequently noted as clean and well-maintained.

Order Accuracy

There were several complaints about incorrect orders, particularly with drinks and sides.

Value for Money

Customers appreciated the pricing, especially for combo deals and the quality of food for the price.
  • JT
    Jose Arriola (Tat2)
    Feb 5, 2026
    5.0
    8 love me some Arby's ❤️❤️
  • KJ
    Kristina Jones
    Sep 22, 2025
    1.0
    They made my sandwich sideways so the cheese was stuck to the wrapper and filling soaked through the crack. It's supposed to be an Italian sub not a taco
  • WT
    Wick Topo
    Sep 17, 2025
    4.0
    They have the meats. Good customer service
  • ML
    Mike Lea
    Sep 11, 2025
    5.0
    2 sandwiches for 5 bucks, you really can't beat it
  • RC
    Raegan Crane
    Sep 6, 2025
    4.0
    I order from this Arby’s a lot, probably about 20-30 times a year. I usually DoorDash orders due to car problems, but i do also go in about 20-25% of the time. The customer service is amazing when you go in, and your order’s almost never wrong, which is ok. I expect a few mistakes as the employee’s are people. It happens and i understand that. With that being said, I always order the same thing with minor variations. Every time, my food has been perfect. However, some of these employees apparently barely graduated elementary school. I order a sweet tea every single time, with no exceptions, and when i DoorDash my order, I get an unsweet tea about 40% of the time. My 16 year old coworker can make the correct drink every time during a lunch rush at a high volume fast food joint without double checking herself. There is absolutely no excuse for a low volume store, such as this Arby’s, to make the wrong drink as much as they have. As much as i love this place, they seriously need to work on their reading comprehension skills when reading build tickets.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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